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Main issue is with their server. When we send review requests at 5pm and they don't actually send until 2am (with no visibility on when they will be sent), it defeats the purpose of being able to manually control what time your reviews are sent.
They have come back to say that "server volumes" caused the delay, but unfortunately the impact to our response rate has been material.
I cannot rate the is app 5 star because the lack of support make it difficult for me explore the features and to confirm the app works with our website theme. I sent the developer a request 4 days ago and the only help with 1 part. I am still waiting for them to respond to my second query, which is to help with the badges not showing on the collection. Their support needs a big development.
Hey Zurikami team,
We wanted to apologize for the recent longer than usual wait times for support, and offer our humble regrets for keeping you waiting as you try and get set up.
We're expanding our team in order to keep our response time to the high standards you've come to expect from our support, and we'll look forward to faster responses going forward!
I can see Kaushik has found and responded to your request, and that your star rating badge is now displayed prominently on your site! Hurray! I think we need a bit more information in order to complete your other requests so please let us know on your open support ticket and we'll be happy to help.
Thanks again for your feedback here, and do let us know if there's anything else we can do to support you.
The traduction for Spanish is very bad. Please fix it because is an ungly error. All the others things are good
Hi there,
Thank you for your review and feedback!
For translations, we can provide any updates required, our support team is on hand to assist with any language translation needed.
Kindly reach out to us via hello@stamped.io and we'll assist you swiftly.
Thank you!
Can't recommend this one. Keeps sending out emails to old orders. Even those that have already posted a review. Leaves a bad taste in our customer's mouths.
Therefore, we have deleted it.
The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
I am having many problems with this app. Just now after contacting you and telling about the problems I have, I decided to follow with one of your solutions but it didn't work.
I excluded a product from reviews and resend a review to a customer so the customer can write a review of the other products in her order, but when I hit resend and preview, the same donation product appeared in the request.
Also, we are missing a couple of reviews. I clicked on the email sent but the review does not appear in shopify admin.
Loads super slow on my page. Thinking of removing it from my store.
Apparently this app sends out review requests to your customers as soon as you install it and set it up. Before you're even ready for it.
I already had another review app installed and only installed this one to check out its features. But It sent out all these review requests to my customers without me even knowing and I only found out after I uninstalled it, and started receiving ratings from customers.
So I re-installed it to check the history, and guess what, as soon as I re-installed, the app started sending out review emails AGAIN by default. I didn't even ask for it to send. It just went ahead and sent on its own without me even touching anything.
Definitely not the most user-friendly and intuitive app. Could not even find an option somewhere for me to pause or stop the emails. I could only select everything in the queue and archive them (even then I'm not sure if that's the right way to do it).
this app is very hard to set up on my website
Poor support. Lots of bugs. Been waiting for two months for them to fix the issues, paid full price. Strange that they never thought to do something to retain me, after all they sell a retention product? :o