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been accumulating and showing reviews on my website for over a year and now they from one day to another prevent ALL OF MY REVIEWS from showing on my site because they want me to upgrade from nothing to a $23 a month plan. OUTRAGEOUS!!!! And just when I finally am paying for marketing all my reviews vanished! I am not going to write what i really think of you!
Very disappointing support.
Stamped's system allows you to upload the review file yourself; however, it only allows up to 5,000 reviews per upload. We contacted support to see if they had the same limits, and we were asked to provide our review file.
After we sent the file, they never replied. A different person contacted us days later and requested the same information. We then find out that they did upload the file, but more than half errored, and they said nothing further. We're going to delete what they uploaded, and try this again with small uploads.
They changed their free plan after collecting reviews for over 4 years so that you can no longer show the reviews without going to at least the $19/month plan. They now have my reviews hijacked. I don't have enough reviews and sales volume on Shopify to justify the $19/month plan since most of my sales and reviewsw are on eBay, which means I'll just redirect the buyers to my eBay reviews instead.
Brilliant customer support. Once the AI couldn't help me I set up a ticket and Anthony R got back to me in a timely and professional manner and helped me out with questions and even the set up of our account. I was a bit worried when Stamped lost its free trial as we had this on a few stores but it has been worth the subs on our busiest platforms and it is a great app that encourages customer interaction and feedback.
We've been using Stamped.io Reviews app for about 2 years now. I recently changed themes and some issues came up where code did not transfer over and reviews were not posting. Anthony worked quickly to resolve the issue and on his own changed the color of the review start to match our new site theme! It's functioning great and looks amazing now. Very happy.
We have been using Stamped.io for several years now. It is a reliable way to solicit reviews from customers, and the reviews can be configured to show up on Google Shopping, or as Product Snippets.
Should you ever need support, the stamped.io team has always been responsive and helpful to our enquiries, providing a solution. Going with Stamped.io is a great choice!
This app has become incredibly frustrating to use. The backend is confusing, sections often fail to load properly, and settings randomly undo themselves. We've had constant issues with saved preferences changing on their own. The custom social integration is especially poor and difficult to work with. For an app we’ve been paying for on the business plan for years, the performance is far from acceptable. It's slow, unreliable, and simply not up to standard.
We’re sorry to hear that using the app has felt frustrating lately. Our team has already reviewed and responded to your tickets with the steps we believe address the concerns raised, but we’d be glad to take another look if anything still isn’t working as expected.
We're also working on several perfomance enhancements to our application to prepare for the busy BFCM period that's upcoming.
We appreciate you being a long-time customer on our business plan and will continue improving the app to make it as reliable and easy to use as possible.
Stamped has been an amazing addition to our Shopify store. The app is easy to use, feature-rich, and integrates seamlessly with our theme. What truly stood out, though, was the incredible support. Anthony from the support team went above and beyond, he personally checked the code on our Shopify store and fixed the issue quickly and efficiently.
Highly recommend Stamped if you're looking for a reliable review app with top-notch customer service!
I needed help implementing Rich Snippets, and everything was done quickly and efficiently. Eslam was very responsive, communication was smooth, and the final result was exactly what I needed. They even provided a preview link to verify the implementation – a nice professional touch.
I highly recommend this app and the team behind it. Thank you for all the support!
We've been using Stamped.io Reviews app for several years now and have been very impressed with the functionality and customer service. Jenson and the developer team have been extremely responsive helping resolve issues with other apps that were preventing the side drawer from properly appearing. Highly recommend giving this app a try.