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Really great support and assistance - and the app is a great way to introduce rewards to your customers!
Extremely difficult to install on shopify 2.0 theme. Blocks are not behaving correctly. Still needs coding. Issues ongoing for 3 weeks and still not resolved. Customer support answers some questions and ignores others. This app delayed our new 2.0 theme launch and is still not behaving correctly. Emails take a 2+ days to get a response. Once everything is fixed we will advise here. Dev is free to respond as of now we are still waiting for email response to all questions, thank you.
UPADTE 28 Oct 2023 -
Its been over a year and still ongoing issues. Today we accidentally discovered "Write a review" has disappeared on all 1000+ product pages. We havent changed anything on theme side. Really, really fed up with this app and ongoing bugs.
Hi Print and Proper team,
Thanks for flagging your recent support experience here. We know the recent increase in wait times have been challenging for our merchants and we do apologize for that. We're expanding our team to regain the swift solution times our merchants have come to expect, and appreciate your patience in the meantime.
I see Elvis has your ticket moving and has been able to assist you since your review? We'll be reaching out separately as well to make sure you have everything you need to recognize value with Stamped.
Works great! It took some time to install it properly but besides that, it is a very helpful app. It has more options than the other app I was using.
Hey there,
Thank you for your kind review!
We're glad that you've found to Stamped.io to be a helpful app with many features that works for your store :)
We hope that you'll have a great time collecting reviews with Stamped.io!
I was hoping Stamped Support would be better by now. I've had them for 4 years.
I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed.
There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday.
Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing!
Their app will be the slowest app on your store.
You will encounter bugs especially when updating your theme.
Customization is not great, even after Shopify Online Store 2.0.
I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Hi there Nordic team,
I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants.
We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this.
Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team.
Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!
Great app! Very easy to set up. Within a week I started to see a huge increase in reviews. I would recommend this app to everyone!
I tried reviews before but never got any until now. This addon makes it easy for customers to review their purchase. Thanks
What an app! Clean and professional looking. And the customer service is FIRST CLASS!
Amazinig application, has changed my site and my work !!!
***** Five Star
Setting up was quite easy with the step by step guide pop up. Somewhat forced to give a review to get the request off the screen. Would have preferred to give the review after having it installed for a few days. Looks like it may be a good app though. If all goes well will get the paid plan.
Hello there,
Thank you for your review, we're glad that you found the setup easy!
Actually the review request section is skippable,but not to worry, you can update the review again once you've had time to explore our app and utilize our features :)
Please do not hesitate to let us know if you have any queries regarding our paid plans and features, you can reach us via hello@stamped.io 7days a week!
Goop app ! It help to customer be safe in the website and the products we cell ! I recommande it and I hope it will be boost the e commerce !
Hey Blow Up Vintage,
Thank you for your review and kind words :)
We're glad that Stamped.io is working to help our users and their customers feel secure in their purchases.
We hope that you'll have a great time collecting reviews with Stamped.io!