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** UPDATE **
Would Not recommend. After removing the app access coding remains on my website. They can not remove it as it distort several product pages. I now have a distorted website and not ETA when the issue will be resolved. Major headache "
After using Stamped IO for a year I had to update my review. The basic feature of collecting reviews work fine. Keep in mind you have to pay more & more to collect reviews. Maybe if you are just starting out this app is okay but in you are having more than 100 orders a month, would not recommend.
I have reached out to Stamped multiple times for varies things, coding needs to be updated, paid $200+ for a plan for ads to reflect on google ads ( FYI this was never resolved and $200 went down the drain as I did not get access to the feature I was paying for ). You will always have to " leave a message " or talk to a bot. No matter the time of day.
This effects your customer service experience as it if frustrating not being able to talk to a live person EVER in the chat. Takes about 24hrs to get a respond and most of the time they send you a link to a discussion board of them assisting another business that's kind of related to your question.
Super frustrating because when you reply saying this does not help and you need them to update or remove their code & not send you to a discussion board to do it yourself it takes another 12 hrs for a reply and they still may not help.
I found a better app to serve my business, received 8-10 reviews after installing the app which made me feel like emails were not being sent out properly.
I followed the steps to remove Stamped IO but the reviews was still reflecting on my website causing a glitch. I contacted Stamped IO, no response. Contacted Shopify for assistance and Shopify contacted the developer to remove the coding, no response.
Had to send multiple request to help, my website was down for 24 hrs due to the coding issue. When a rep reached out I provided access to my store to resolve the issue, they never logged in.
Another rep reached out and sent me to a blog post to do it myself. Didn't work. Sent more messages & then notice the website was fixed but no one ever responded to my messages or advised they fixed the issue.
This process with canceling my plan confirmed I made the right decision as the customer support is the worse.
FYI - I have tried all tier plans and never noticed a difference in service or operations.
It's very very slow to open this App, really annoying every day to use it. Anyone who can recommend another one which loads more quickly?
This would be a great APP if it worked. I find issues ALL THE TIME with features not working, not updating. You think everything is working fine but you never find out until you check. You have to check every feature every once in a while to make sure it's working as it should and VERY OFTEN it's not the case. I just found out dozens of approved reviews have not been published... went back months and I don't see them. The contact form inside the APP is not even working to contact support.
I thought this was a great deal when I switched from Yotpo... I guess you get what you pay for. NOT RECOMMENDED, you will never know if the app is doing what it is supposed to.
Hi there Newborn Studio Props team,
Thanks for taking the time to share your experience with us here.
I see that you mentioned having issues with Stamped for some time now, though It looks like the only support ticket we have with you was created today. We hope you will give us a chance to resolve any outstanding issues you have with Stamped before choosing an alternative.
Yours is the first report of our support widget not working so we're looking into that right away, thanks so much for letting us know!
It looks like Blake is working with you now on your ticket, and he is one of our best! At Stamped, we strive to provide our merchants with the best possible experience, and your satisfaction is our top priority. We will be reaching out to you separately to discuss the best way forward and create a support plan tailored to your needs.
It's impossible to get support after just over 4 weeks of following up every other days... We have migrated from Magento 2 on Stamped.io to Shopify Plus and all our points are screwed up, new Shopify orders doesn't add to Customer account, the widget is not showing, etc. etc. I could go for hours.
Hello Neon Buddha,
Thank you for your review and feedback.
Our support team has been getting in touch to ensure that the customer data and reviews are correctly migrated over, along with the widgets showing up well in your store.
Please do let us know through email should you require any further assistance with the setup, our support team is available 24/7 to assist you with enquires :)
We resolved an issue for a customer and subsequently attempted to remove their review. However, it's still visible on our page even after three days, which is impacting our business. Attempts to reach the Stamped team via the chatbot have been unproductive, leaving me frustrated by the app's slow update times and the persistence of reviews we've chosen to delete. It's disheartening, considering the years spent gathering positive feedback, to think about removing the app over this.
Hi there Perfume Shark Team,
Thank you for bringing this to our attention.
It looks like Niran from our Support team was able to help you solve this within 24hrs of your reporting it. We're happy to see this is now resolved and hope you will consider updating your review.
We appreciate your feedback, and we are committed to ensuring that your experience with Stamped.io is smooth. If you have any additional questions or need further assistance, feel free to reach out to us at support@stamped.io.
Your partners in success,
All of us at Stamped
The subscription prices are way too high for the options. Why would we pay $119 just to have our own reviewed feed to google. Very stupid. Too expensive for the option we will be switching over to another service.
Hello Q by QS,
Thank you for your review and feedback!
We have actually made the Google Shopping review feed feature available on the Business plan, which was previously only available in the highest tier Enterprise plan, due to the popularity of the feature and requests from our users.
On top of the Google Shopping review feed feature, the business plan also comes with other revenue-generating features such as Community Q&A, Facebook Messenger bot, Smart Banners, Layout editor and our uniquely-owned Sentiment Analysis AI. Our pricing plans are definitely value for money and curated for all levels of businesses.
Our representative have also reached out to you to further discuss on your needs to advise further on a suitable plan for your store :).
This is the worst app developer we work with. The app is extremely slow, they don't do what they promise, the service is zero. We very much regret installing this app.
Hello Mister Barish team,
We're deeply sorry for the negative experience you've had. We aim to provide top-notch service and are disappointed to learn we've let you down.
Your feedback is invaluable to us, and we appreciate you sharing your concerns. Rest assured, we're committed to resolving any issues you're facing. We want to ensure your experience aligns with the level of service we aim to deliver.
Please allow us the opportunity to address your concerns promptly and effectively. We're here to assist you every step of the way and make your experience a positive one.
We'd love the chance to discuss your specific issues further. Please reach out to us directly so we can assist you promptly and improve your experience.
Thank you for your patience and understanding.
Your partners in success, All of us at Stamped
The customer support becomes very bad recently. There is only automatic response and no any follow-up after.
We found out the widget has not been allowing customers to submit reviews over the last few weeks. We have reached out a couple of time and have not heard back. I would not recommend.
Hi there BackPacker's Pantry team,
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets.
Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused.
To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner.
We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve.
If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional.
Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.
Inactive support, Apps don't work as advertised, support doesn't acknowledge problem and thus doesn't solve, however they advise to you switch to a plan with higher monthly fee if we want to use bug free APP, fyi, we already already on a paid plan !!
Hello Saraf Furniture,
Thank you for your feedback.
Our support team aims to reply all queries within 12 hours for all users.
We are sorry to hear about the misunderstanding for the issue you were facing, and we will definitely want to get this sorted out to ensure that the app works optimally for all our users.
Our support team will be reaching out to you to provide a resolution for the issue you were facing :)