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Just awful app. Reviews aren't up to date. Bad interface. Lags everywhere. You have to set up all codes by yourself.. So bad.
Hello there,
Thank you for your feedback.
Our apologies for the experience you’re facing.
Stamped's widgets are coded to load asynchronously, so it will not affect load times.
Our app has one of the easiest interfaces to navigate around, and there is a in-built navigational and guide in the app to help you with installation and setup (:
We do assist with the widget installation process if the auto-installation does not work for your store's theme.
But no worries! Our support team will be reaching out to you via email to ensure that you get the help you need :)
Actually a pretty bad customer support. Wanted to change my review app on all my stores to stamped.io but the integration with the CSV file is a disaster to be honest. Such a pity.
Hi there Art for Everyone team!
I'm so sorry to hear about your experience.
I'm seeing that Salem had responded to your ticket and I've asked that he keep an eye on that to help you get get onboarded.
I've sent you a separate email as well to see if there's anything else we can do to help with the process.
Thanks for the feedback on this part of your journey, we'll look into the overall import process to make sure it's as seamless as possible!
We'd love the chance to change your experience and get you set up so please feel free to create a support ticket and we'll keep our eye out for you!
All the best
Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed.
Long story:
After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch!
We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews.
Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions.
For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team,
I am terribly sorry to see this has been your experience.
Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend.
I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again.
I see we are working with you to remove the widgets now and I do hope we can see you again in the future.
takes forever to load every change. ive installed and nothings showing up on my website, just slowing my website down likes it trying to load it but cant. super upsetting.
edit: its added now but still wont load, i see the empty space where its trying to load it, but it wont load in. taking forever to make any updates. uninstalled. terrible app, just because it takes ages to load, never loaded. finding an alternative.
Horrible support. Even if you are paying $119 for the app, the support takes 48 hours to respond. Oh and also, the reviews only show up on your product page, not on the collection pages. Please don't fall for the scam, there are 10x cheaper alternatives with better support and a bug-free environment. What a joke.
Hello Forest Kids Norway,
Thank you for your review and feedback.
We apologize for the difficulties you have faced with our support team. The inquiry was sent over the weekend and we have since replied to your emails well within 48 hours.
The star rating badge is available for the collection pages as well, and this will usually involve a manual code installation which is explained in our installation guide for Shopify themes: https://help.stamped.io/article/716-installing-the-app-main-widget-and-script-on-shopify-2-0-themes
Our support has reached out to you regarding this inquiry, and we will be available to assist you with the setup :)
In this post, the app display a lot of features as part of the plan. But you only get the basic for free, with the same funcionalites of Shopify's review app.
If you want the features that they claim to have, you have to pay a lot.
Hello Amazing Geek,
Thank you for your feedback.
Stamped.io's free plan does come with a wide range of features that are useful for any stores which are starting out, which includes the sending of review emails, social sharing, custom form and much more. There's definitely much more that our app can offer compared to the native Shopify product review app.
Our pricing plan is also designed to scale with your business, with an increase in feature list and monthly order limit to suit the needs for businesses of all sizes. They are all value for money and starts from as low as $15/month.
We hope you will consider using Stamped.io again in the future!
WELL, THIS DID NOT MEET EXPECTATIONS AT ALL.
It was installed by a team member without my knowledge. I tried it out and it was immediately uninstalled. I do have a really big issue with this app. I continue to receive unwanted e-mails from them. I spoke to a representative from Stamped.io to unsubscribe me from the list, Amelia Clay, who stated, "We have removed you from any further emails! All the best :)". Immediately within hours after that e-mail, I receive not 1 but 3 more e-mails from them. Not a big deal as I am using a temp e-mail and it all goes straight to spam. But it might be an issue to other store owners. If this does not work for you, be ready to come across this situation like I did. CUSTOMER SUPPORT, USELESS! Just like this APP. Guys, do yourself a favor and stay away..!
Hello Bumnasium,
Thank you for your feedback.
Stamped.io does acknowledge the importance of privacy for our users and their customers, and has refined the un-subscription function to include an import function, and syncing with Klaviyo to ensure that customers who have un-subscribed from marketing emails will not receive review emails from the app as well.
We hope you will reconsider Stamped.io again in the future should you be looking for another review app for your store :)
Poor, I can't uninstall completely after uninstalled the review still be, so bad-----------------, and now I need wast my a lot of time to solve this problem
Hello WhatsBag,
Thank you for your feedback.
There are just a few simple steps to remove the codes from Stamped.io once the app is uninstalled, and our support team will always be available to assist you with the code changes if you need help.
We hope you will reconsider Stamped.io again in the future :)
can't import review
Hello Cetras team,
We're truly sorry to hear about the issues you've encountered with importing reviews. We're here to help, and we would have been more than willing to assist if you had reached out to our support team at support@stamped.io or through the widget in our help center.
Our dedicated support team is committed to resolving any challenges you face with our app. Please don't hesitate to get in touch with us, and we'll work diligently to address your concerns and get your reviews imported correctly.
Your feedback is valuable to us, and we hope you'll consider giving us another chance to assist you. We're here to support your success.
Your partners in success,
All of us at Stamped
Asking me to go premium before the app has even started to do anything of the free trial. Quite fishy
Hello there,
Thank you for review and feedback.
Stamped.io has a pricing plan that fits stores of all sizes and stages of growth, and our free plan will be sufficient for the basic functions that a store owner requires to start collecting written review from customers.
There's no requirement for you to be on a paid plan to continue using Stamped.io as this is completely optional.
We do recommend that you consider one after you are completely satisfied with our app, as it comes with a higher order limit for sending review emails, and a whole array of revenue-generating features for you to explore.
Our support representative has also attempted to reached out to you in case you require any assistance with the setup. Please do contact us via hello@stamped.io should you need any help! :)