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Very pleased with this app! Like most etailers, reviews are a lifeblood for my business. I had thousands of reviews and when I was switching to Shopify I was panicked about moving them. The team here jumped right in and helped me get sorted out. Plus, the image upload is a GREAT feature. Plus, loving this connects to a Shopify App. Thanks for being there for us!
UPDATE TO REVIEW
Was having a problem with product pages loading properly and theme developer told me it was Shopry. I contacted Shopry and within TWO MINUTES, yes, TWO MINUTES, Tommy jumped on it and fixed it. That easy! And no, it was NOT the app, just one of those blips that happen. Point is, Tommy saved my day. I was a mess over this and he had it fixed in MINUTES. Who does that? Tommy does! Cannot rave enough about this customer service.
Yet another update! 2018
Just when I think their customer service couldn't get any better...the team at Stamped.io outdoes themselves. I had a rather complicated request and no one batted an eye...they just DID WHAT I WANTED??? How crazy is that? I expressed a desire and they said, "No problem" and got it done.
Another FIVE STARS from us!
I love how the customer doesn't have to navigate away from their mail inbox to create the review - makes it easy for them!
Easy to install and works great. A fantastic product at an affordable price
I love the app everything is automated, simple, I just wish I could get my customers to respond :-(
Great customer support so far. The customization is quite easy to do, even for non developers. I'm looking forward to seeing results and sales conversions through this... let's see!
Great app, we use it for all our clients.
www.echic.com.au
Awesome app! And 1000 better than Yotpo!
The custom options are amazing and we get about 10 reviews per day since installing. Support is also top notch. Loving it!
Always really helpful and my reviews are building nicely. Great app easy to use and really works. Thank you again.
I am giving this 2 stars for the following reasons
1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.
Hi Emily,
Thanks for taking the time to provide your feedback, you have raised a few concerns here so please allow us to address each one!
We have a small team and can only offer limited support over the weekend, which can certainly cause some frustration when you're waiting for our help. In just a few days we will actually be releasing a new schedule that should help bolster that support coverage. Our team operates across multiple time zones and previously we would allow tickets to move across teams to whichever was online. We found that this created a breakdown in communication so currently we try and keep each request assigned to one support rep. I know that this can cause some added delays, and we're looking at timezone based routing to alleviate this.
Yours is the first concern I've come across in regards to the "easy importer" so I've flagged this to our product team in the hopes that we can address all of your concerns. Afterall, we can't call it the "easy importer" if it's not easy!
The intermittent slowness you've reported is a side effect based on growth in our customer base compounded by seasonal increase in site visits calling the endpoints connected to our site widgets, we have been seeing a bit of an uptick in response times and 500 timeout errors.
The good news is our wonderful product teams have identified a permanent fix and we should be a few weeks out from seeing the stability our merchants have come to expect from Stamped.
I know that was a lot, but I'll be sure to reach out directly as well to see if there's anything we can do right now to make you feel more confident in our products.
Thanks again for taking the time to share your feedback, my apologies for your recent experience
Fast support responses, and importing reviews are a little tricky so be prepared to spend some time on this.