Stamped Product Reviews & UGC , 6,317 รีวิว
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This review is about their customer service. They've been really helpful with a variety of issues we had on our end that they were able to fix directly or walk us through what we needed to do. So far, it's a great tool with great customer service.
Does what it says. The free version is excellent and a great start. Really like the app and recommend it. www.mooimooi.ca
The app is great and the customer service is outstanding. When listing the customer's Location in the review, I wish the app pulled the City, State from their order rather than their Country. All our customer reviews are "United States," which isn't too informative. Maybe one day. Other than that, awesome.
Works really really good! The support is incredible and there is no such thing as a problem. Recommend it to everyone who needs reviews!
Very helpful and automated app.
Fantastic, love this app, easy to use and looks great on our website!
Really great support and assistance - and the app is a great way to introduce rewards to your customers!
Works great! It took some time to install it properly but besides that, it is a very helpful app. It has more options than the other app I was using.
Hey there,
Thank you for your kind review!
We're glad that you've found to Stamped.io to be a helpful app with many features that works for your store :)
We hope that you'll have a great time collecting reviews with Stamped.io!
Extremely difficult to install on shopify 2.0 theme. Blocks are not behaving correctly. Still needs coding. Issues ongoing for 3 weeks and still not resolved. Customer support answers some questions and ignores others. This app delayed our new 2.0 theme launch and is still not behaving correctly. Emails take a 2+ days to get a response. Once everything is fixed we will advise here. Dev is free to respond as of now we are still waiting for email response to all questions, thank you.
UPADTE 28 Oct 2023 -
Its been over a year and still ongoing issues. Today we accidentally discovered "Write a review" has disappeared on all 1000+ product pages. We havent changed anything on theme side. Really, really fed up with this app and ongoing bugs.
Hi Print and Proper team,
Thanks for flagging your recent support experience here. We know the recent increase in wait times have been challenging for our merchants and we do apologize for that. We're expanding our team to regain the swift solution times our merchants have come to expect, and appreciate your patience in the meantime.
I see Elvis has your ticket moving and has been able to assist you since your review? We'll be reaching out separately as well to make sure you have everything you need to recognize value with Stamped.
I was hoping Stamped Support would be better by now. I've had them for 4 years.
I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed.
There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday.
Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing!
Their app will be the slowest app on your store.
You will encounter bugs especially when updating your theme.
Customization is not great, even after Shopify Online Store 2.0.
I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Hi there Nordic team,
I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants.
We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this.
Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team.
Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!