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I just signed up so I don't have much experience yet, but the set up was super simple and very intuitive. The explanation about DNS validation could be much more clear. Thank you!
Hey there,
Thank you for your kind review, we're glad that you liked the ease of setup :)
Thank you for your feedback regarding the DNS records as well, our team will look into this to see how we can improve on the validation instructions.
We hope that you'll have a great time with Stamped.io while generating social proof for your store :)
Excited to see how this app integration goes and hopefully will help support my store for the needed reviews!
Hello Triovoshop,
Thank you for your review and kind words!
We're excited too!
We hope you'll have a great time with Stamped.io collecting UGCs for your store!
Overall the experience is good and the app is doing the job.
The app does not get 5 star because the installation is a bit complicate and the help manual is not clear enough. However, the customer service team is really good and they replied promptly mostly same day if not within 2-3 hours.
At the end, the installation is completed by Stamped.io over a weekend.
If the manual is more clear then the app definitely deserves a 5 star.
There is a lot of functions that I have not used yet so for sure the app can do must more than what I am experiencing now.
Overall a well done app with reasonable pricing.
didn't work a a a a a a a aa a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Hello there,
Thank you for your review and feedback.
We are sorry to hear that the app is not working as intended for your store. This can happen especially on custom themes, as our installation script will only target a set of common theme file and codes.
Our support team has reached out to you to assist with the setup and installations :)
Relógio muito lindo, chegou dentro do prazo e veio bem embalado. Recomendo a loja Only Store Br!!
Some great functionality offered, and it's great when it actually does what it says it will do. But good grief it's painful getting there. Some of the advertised functionality doesn't actually work. Some only works with impractical work arounds. And the UX of the app isn't great. It's the most buggy app I've ever used on Shopify. Plus customer service for anything other than basic stuff is incredibly slow. First responders answer quickly on the helpchat, but then pass you through to a second tier that responds via email and then things get mired down, often to a standstill. And if your issue it too difficult they just quietly abandon it.
Hello Rainbow Stores team,
We appreciate your feedback and understand your frustration with your recent experiences using our product. We sincerely apologize for any inconvenience you've encountered.
We want to assure you that we take your feedback seriously and are committed to addressing the issues you've raised. Our product support team has taken note of your concerns regarding functionality, UX, and responsiveness.
While we work to continuously improve our app's performance, we're also focusing on enhancing the user experience and making it more seamless. We understand that you've faced difficulties with certain features, and we're actively working to rectify any bugs or impractical workarounds.
Regarding our customer service, your feedback about the speed of responses is appreciated. We're in the process of expanding our support capabilities, and we acknowledge that you've experienced some delays. We're committed to streamlining our support process and ensuring that all inquiries are resolved promptly.
Please rest assured that we do not abandon any issues. In some cases, when challenges are exceptionally complex, they may take a bit longer to resolve. However, we're devoted to finding solutions to any difficulties you encounter and providing you with the level of support you deserve.
Once again, thank you for sharing your concerns with us. We are dedicated to making your experience with our product as smooth and efficient as possible.
If you have any specific issues you'd like to discuss or require further assistance, please don't hesitate to reach out to us at support@stamped.io. We're here to help.
Your partners in success,
All of us at Stamped
Wonderful product and customer service.
Initially, we were with Yotpo review app - a really expensive product for a small/new online shop. Shopry has provided similar functionality at best price and it comes with excellent service.
I started using Stamped a few weeks ago and I have to say that I especially appreciate the customer service. They are very responsive, give good advice and usually answer my questions within a day.
This app is awesome. It does so many things well but what I really enjoy is the increase in positive reviews I have received without having to do any customer follow up!
Hey there,
Thank you for your kind review, we're glad that Stamped.io is helping to increase the social proof of your store with our automated review request feature, that's great!
We hope that you'll have a great time collecting reviews with us :D
Added to help me capture reviews & reward customers. W/in 1 day after installing I got 1st review!!!
Hey PNK Boutique,
Thank you for your kind review, we're glad to hear that Stamped.io is helping to increase the user-generated content of your store :)
We hope that you'll have a great time collecting reviews with us!