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very nice and easy to use app. Was wondering though that once emails have been sent and then moved to archive, I cant seem to send to customer as a reminder again if they haven't reviewed the items they bought.
UPDATE: Customer service contacted me and was able to fix the issue I was having in a very timely manner. Thanks guys, I really appreciate it and you've made my life much easier.
We used to be able to scroll through reviews, which made it super easy to view and manage all of our reviews and somehow that is no longer possible. It makes it extremely difficult to manage anything and makes me very frustrated as we have a lot of reviews to manage and scrolling up and down the main page is so time consuming. Support said they would consider my request to implement a scroll bar but it was there before, so why get rid of it if it makes our lives easier?
Hello Reyn Spooner team,
Thank you for taking the time to share your feedback with us. We apologize for any frustration you've experienced.
We understand how important it is for you to efficiently manage your reviews, and we appreciate your patience as we work on enhancing the user experience. We see that you've already been in touch with Joel from our team, who has submitted a feature request on your behalf for the scrolling feature.
Your insights are crucial to our ongoing improvements, and we want to assure you that your request has been duly noted and is being evaluated by our development team. While we can't guarantee an immediate timeline for this specific feature's return, please know that we're actively considering your input.
In the meantime, if there's anything else we can assist you with or if you have further suggestions, please feel free to reach out to our support team. We value your business and aim to provide solutions that cater to your needs.
Thank you for your understanding, and we look forward to continuously improving your experience with Stamped.
Your partners in success,
All of us at Stamped
The app is very easy to use from a shop admin point of view and also for our customers. We recommend this app for easy management of your reviews.
Improvements that would make it more user-friendly for the shop admin:
1. Being able to add hyperlinks to refer customers to a specific URL.
2. If the app could create review links for individual products. It has a feature where one can do that, but if you have many products and variants it is a nightmare to do this manually.
Hello there,
Thank you for your kind review, we're glad to hear that you found our app to be user-friendly and useful in managing your store's reviews.
With regards to your feedback, our team will be reaching out to you to understand more regarding your needs so that we advise accordingly :)
We hope that you'll have a great time collecting reviews with Stamped.io!
Really Nice! If anything I would improve the visual features for creating forms.
It rivals Yotpo and the other product review apps. I think some of the features could have a little more customization available, but they make up for this with their excellent customer service.
I haven't had it too long yet, but its already generated 50% more reviews than what i had when i started.
I have really liked Stamped because they add new features often and are very responsive when I reach out with questions. The app is fairly user friendly but sometimes it's a little bit slow and it would be nice to have some better analytics or ways to create reports apart from when they provide. If their filtering options and analytics were better I think they would be 5 stars instead of 4! Overall, very happy with Stamped!
I won't say the app is bad bc i have had it installed for months & it does what it states but i WILL say.... DO NOT UPGRADE AFTER YOU'VE BEEN USING THE SERVICE MORE THAN 3 MONTHS!
It is my peak tutu season so i decided to upgrade today so that my tutu set customers can receive requests and i can have reviews on my best sellers, but instead the app sent requests for PAST purchases dating back to NOVEMBER!!!
Since they sent those requests, NOW I'm getting the "you have sent your 200 requests for the month, if you'd like to send more PLEASE UPGRADE" message. Those "reviews" will not be beneficial because we delete listings to seasonal items so do NOT upgrade (unless you're doing the unlimited emails) more than 2 months of installing. If you sign up and choose a paid plan, be sure to choose a plan that covers your transaction count so that this doesn't become a issue for you because after that count, your next month will backdate to cover all of the old transactions FIRST...leaving you with none to use for the current month.
***customer service is SPEEDY & did explain this to me at 1 little after 10PM so they have a very attentive team :)
Loving this app so far, wish I had more time to explore its full potential but the automated reminders to customers has been a lifesaver and helped to get reviews onto the site rather than just emails back to our inbox
Highly recommennd the app! Customer support and great!