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The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
The apps has some glitches that require support to sync with their backend system every now and then, but their support is really top notch, always try their best to provide technical support whenever we have issues with the app. Pricing is quite steep though but overall it does what it’s designed for.
Hello there Refined MY team,
Thank you for sharing your feedback on your experience with Stamped. We appreciate your review and understand that you have encountered some glitches that require support to sync with our backend system from time to time. We apologize for any inconvenience caused, and we're continuously working to improve the stability and performance of our app.
We're glad to hear that our support team has been providing top-notch assistance in addressing any issues you've encountered. Delivering excellent technical support is a priority for us, and we're committed to ensuring that you receive the assistance you need.
Regarding the pricing, we understand your concern. Our pricing reflects the value we aim to provide through our app's features and support services. However, we appreciate your feedback, and we'll take it into consideration as we review and refine our pricing structure.
Thank you for acknowledging the value Stamped adds to your business. If you have any further questions or feedback, please don't hesitate to reach out. We're here to assist you and ensure that you continue to have a positive experience using our app.
Thank you for choosing Stamped, and we appreciate your valuable feedback.
Great support! The team there really cares about their customer success.
Love how easy it is to integrate the review widget on my website. The email templates and auto send work really well. I'm very pleased with the app.
great tool it really helps for social proof and more , also gives an extra feedback to your customer and assures them
Hey The Bleza,
Thank you for your kind review, we're glad that you found our app to be useful for your store, that's great!
We hope that you'll have a great time collecting reviews with Stamped.io :)
I just started using this app and had some questions that were quickly answered by the friendly folks over at stamped.io. I am looking forward to seeing this app in action.
It is easy to use I love the fact that it came with a quick tutorial of how to set-up and navigate the page. My customers can easily send a review and it looks great on my website. I am very happy with using this app.
Hello Holistic Self ,
Thank you for your kind review!
We're glad that you're liking our app, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
VERY DISAPPOINTING..
Customer purchases say 5 products & submit a review. Submitted review is shown only for 1 random product. Why can't it show to all purchased products..?
We have customers who purchase in bulk (50+ products) We convince them hard to submit review & that review is shown to only one product. Not acceptable.
Won't recommend to others.
Hello Beelinepune,
Thank you for your feedback.
Stamped.io's review email has been structured to highlight one item if there are multiple in the order based on algorithms to determine the most likely product that the customer would submit a review on. This has proven to improve conversions for our users compared to requesting a review for every product within the order.
There are several features Stamped.io makes use of to collect reviews for other products in the order, mainly within the review email and through the thank you page customers are directed to after submitting an order.
We hope this helps and please do reach out to the support team if you require further clarification on how Stamped.io can assist your store with collecting more reviews :)
I honestly was skeptical at first, plus I loved the look of how the Shopify reviews app blended in nicely with my theme colorization. I quickly learned the huge feature upgrade Stamped had. I love the customization of the widget. Just wish we could change the color of the stars, or show nothing instead of hollow stars if there are no reviews on a product. Either way, I had a few requests with the support team and they executed for me very quickly! Very happy so far. Just wish the UI was more organized for creating and editing widgets, email, etc
App works very well and the customer service team is very responsive. It was very easy to migrate from Yotpo with their help.
Hey Kerotin,
Thank you for your review and kind words!
We're glad to hear that we've made your transition from your previous reviews app a smooth one, and it's heartenig to hear that you've found Stamped.io to be a better fit for you business!
Thank you for your compliments to our support team, we really appreciate it!