Stamped.io 评论和 UGC , 6,302 条评论
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It's impossible to get support after just over 4 weeks of following up every other days... We have migrated from Magento 2 on Stamped.io to Shopify Plus and all our points are screwed up, new Shopify orders doesn't add to Customer account, the widget is not showing, etc. etc. I could go for hours.
Hello Neon Buddha,
Thank you for your review and feedback.
Our support team has been getting in touch to ensure that the customer data and reviews are correctly migrated over, along with the widgets showing up well in your store.
Please do let us know through email should you require any further assistance with the setup, our support team is available 24/7 to assist you with enquires :)
The subscription prices are way too high for the options. Why would we pay $119 just to have our own reviewed feed to google. Very stupid. Too expensive for the option we will be switching over to another service.
Hello Q by QS,
Thank you for your review and feedback!
We have actually made the Google Shopping review feed feature available on the Business plan, which was previously only available in the highest tier Enterprise plan, due to the popularity of the feature and requests from our users.
On top of the Google Shopping review feed feature, the business plan also comes with other revenue-generating features such as Community Q&A, Facebook Messenger bot, Smart Banners, Layout editor and our uniquely-owned Sentiment Analysis AI. Our pricing plans are definitely value for money and curated for all levels of businesses.
Our representative have also reached out to you to further discuss on your needs to advise further on a suitable plan for your store :).
Their system is VERY buggy. Support is not good either. I have been. using them for 2 years and it has been buddy from the start. Now, it is taking 20-60 seconds for the reviews to load on the site and it is tanking our conversions. Very disappointed.
The customer support becomes very bad recently. There is only automatic response and no any follow-up after.
Dumb. We are trying to transfer reviews - and you cant even upload their downloaded .csv file to their program. You have to take their downloaded template, and then manually transfer every line to their custom upload template. Literally the dumbest thing I've ever seen and is waisting my time. Switching programs now.
Hi Grip Clean tam,
We are sorry to hear about your experience with the .csv file and transferring reviews between products. We have followed up with you separately on your support ticket to address your questions.
Our review export functionality is actually designed for transferring reviews to another app or for backup purposes. If you share the old vs new Product ID we will happily map the reviews accordingly!
You could also assign a review to another product using the below guide, this will need to be done be one at a time.
https://support.stamped.io/article/1059-assign-reviews-to-another-product
We hope to hear back from you and are standing by to assist!
Inactive support, Apps don't work as advertised, support doesn't acknowledge problem and thus doesn't solve, however they advise to you switch to a plan with higher monthly fee if we want to use bug free APP, fyi, we already already on a paid plan !!
Hello Saraf Furniture,
Thank you for your feedback.
Our support team aims to reply all queries within 12 hours for all users.
We are sorry to hear about the misunderstanding for the issue you were facing, and we will definitely want to get this sorted out to ensure that the app works optimally for all our users.
Our support team will be reaching out to you to provide a resolution for the issue you were facing :)
I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(
Hi there,
I am getting charged since March for 6 non existent Shops.
I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.
Hi there Delumani team,
It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team!
You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed.
I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)
SCAM COMPANY! I tried to cancel with no response, keep being charged every month! STAY AWAY! Wasted hundreds of dollars for nothing.
Hello HearMode,
Thank you for your feedback, we are sorry to hear that you have experienced a billing issue with our app.
We have checked our inbox and there are no queries received from your registered address, or emails mentioning your store. Our representative will be reaching out to you to resolve the issue.
App feature was good when I first stared using this app back in 2020. Now, there are many other review apps that have better features at much lower pricing. Also, I asked for customer support since my v2.0 theme wasn't showing review widgets correctly. However, their responsibility is poor, I had been waiting for many days now, and still no reply. Now, I decided to change review app to others. But exporting reviews are so difficult, since all photo review URLs cannot be exported. If you are looking for review app, and reading this comment, I strongly suggest you "don't use this app."