评论 (6,359)
优化
-
按评分
Great support - took a while for them to understand my issue but as always we figured it out, thank you! Highly recommend.
Hey there,
Thank you for your kind review :)
We're glad that our support team has been able to resolve your queries, and we appreciate your recommendations.
We hope that you'll have a great time collecting reviews with Stamped.io
We recently installed the app (updates to come), and so far it has been INCREDIBLE!!! Cust serv=100!
This company will steal your money. I signed up for the full suite business plan, and decided after one month of use that it just was not something that I would be making use of for the cost, so I canceled and downgraded back down to the free plan. I figured everything was fine, as I was not charged the following month. However, after that, they have been charging me every month, and refuse to respond back to me about a refund. I cannot cancel, because I do not have any type of active paid account to cancel even if I wanted to. They owe me over $1,000 now, and like I said, continue with their lack of response. Terrible company.
Hi Odd World team,
My apologies for any confusion here, it looks like your support request was escalated to our billing team without first being acknowledged.
We would never wilfully ignore any issue especially one that concerns your finances! I have insured your ticket is being looked after and you should hear back from us soon if you haven't already.
I'll make sure our team provides updates before escalating in the future to make sure this type of miscommunication doesn't happen again. Thank you for your feedback I do hope we can get this resolved for you soon.
Awesome app!
A must have app if you think product reviews are important.
Update 2: I have come around from 1 Star to giving Stamped a 5 Star review. Number one reason for this change of heart is their fantastic customer service that get back mostly within 24 hours.
UPDATE 1: The customer service is pretty much unbeatable. They deserve alone 5 stars.
OLD REVIEW: Okay for free, but the basic plan left me wanting for 15 USD per month. Overall I am very surprised that this app is rated so high. So let me start with the most obvious flaw: It says here the basic plan is 9 USD but once you have the app, the basic plan is 15 USD. This carelessness with small details is continued throughout the app. While the customer service is fast, I actually think for downloading or uploading reviews contacting them is an elegant solution. Further, the preview is often faulty or not displayed at all. Some time you get error message that are just blank box. I have submitted screenshoots to their team to look into this, but received no comment which makes me feel they do not care about having such annoying mistakes even towards paying customers. I could go on, but I leave it with that: Good for free, but not recommended for upgrades.
Hello there,
Thank you for your review.
Our $9 subscription plan is actually a new one and this has been rolled out just a couple of days ago. This plan is available once you've installed the app and go through the pricing and setup page :)
After checking the conversations, we realised that our support team has replied to all support tickets within a few hours including assisting with importing your existing reviews.
I do apologise for any confusion caused, and we'll take the feedback and improve.
I believe we still have a few support tickets with you and we'll continue to assists you swiftly via the support tickets.
Thank you!
Works like a charm and literally the best support team I've ever encountered for any Shopify app!
We switched to this app for reviews after trying many others, including Y*tPo, that were more expensive with a way less enjoyable UX. Happy to have made the switch. Also, we just recently had a simple issue on our theme & a team member responded very quickly and had already fixed it! Very impressive.
This app is amazing! Why use anything else? I'm so glad this was created because it has made the efforts for requesting reviews much easier.
This is one of the best apps you can find that produces results right out of the box. The free version that sends up to 50 emails a month is enough to see if you'll get similar results. We just upgraded to the paid version and couldn't be happier.
Great App, just set and forget. All the reviews are really helpful in generating
buyer confidence for our product range.