Stamped.io 评论和 UGC , 6,302 条评论
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updated! They are not as responsive as before. Take more than two weeks to response and never help to resolve my issue. The worst you can ever meet, I will not use this app on my other websites, never!!!
Terrible experience with this app and its developers!
I've been having issues across all stores
First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away??
Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business.
2 weeks later they seemed to have fixed the issues but it was already too late.
Please save yourself the headache and get another app.
Hi there HeatedTek team,
I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to.
We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped!
It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests.
The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you.
Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.
I've upgraded my licence and couldn't get any of the features set up because support won't reply to me. I am paying for nothing.
Hey there Jolivur team,
I apologize for the recent experience in our support queue. We have a bit of an increased wait after a recent surge in request volume with all our new merchants.
We're expanding our team to make sure we are still able to provide the timely responses you've come to expect from Stamped.
In the meantime, I've responded to your support ticket and we should have a resolution for you today!
We appreciate your understanding and continued patience
VERY DISAPPOINTING..
Customer purchases say 5 products & submit a review. Submitted review is shown only for 1 random product. Why can't it show to all purchased products..?
We have customers who purchase in bulk (50+ products) We convince them hard to submit review & that review is shown to only one product. Not acceptable.
Won't recommend to others.
Hello Beelinepune,
Thank you for your feedback.
Stamped.io's review email has been structured to highlight one item if there are multiple in the order based on algorithms to determine the most likely product that the customer would submit a review on. This has proven to improve conversions for our users compared to requesting a review for every product within the order.
There are several features Stamped.io makes use of to collect reviews for other products in the order, mainly within the review email and through the thank you page customers are directed to after submitting an order.
We hope this helps and please do reach out to the support team if you require further clarification on how Stamped.io can assist your store with collecting more reviews :)
UPDATE: I JUST SWITCHED TO JUDGE.ME AFTER A HORRIBLE EXPERIENCE WITH STAMPED. I CANT BELIEVE HOW MUCH TIME, MONEY AND HEADCHAED STAMPED COST ME!! IM USING JUUDGE.ME AND COULDNT BE MORE HAPPIER, ITS WAAY BETTER THAN STAMPED, IMPORTED MY REVIEWS FROM STAMPED IN SECONDS, AND CHATTED YESTEERDAY MIDINIGHT WITH CUSTOMER SUPPOORT ! SO YEAH DO NOT MAKE MY MISTAKE GUYS, SWITCH TO JUDGE.ME ASAP !
THIS APP COSTS ME 3700$ lost in ads, my ads were running and noticed a horrible dropoff CR, when i checked my store, it was a total DISASTER !!!! reviews duplicated dozens of times, popups in other languages, messy side reviews all over thee placee. its a MESS, i'll curse this appp my entire life, and Customeer service, u think the care ? oh no they dont , but i dont blamee them because the app iitself sucks at first, so why they would care that aint their fault.
so to sum up: if u use this app, u gonna lose tons of money, so save yourself some cash and use another app, and there are TONS.
Hi Bleamx team,
It looks like we've recently been in touch through our support channels and a solution has already been found!
Aside from one ticket you created on a Friday and we couldn't get to until Monday; we've been able to get back to you within our SLO window of 12 hours. (We have limited support on weekends and ask for your patience)
I do see a few tickets where we tried working with you and never heard back? It is always best to work with our Advocates until they are able to resolve your issues completely. Sometimes we require additional access to your account and this is a natural part of problem solving.
I do hope we can continue working together, we value feedback like yours because it helps us improve!
The support team BROKE MY WEBSITE making changes without telling me overnight. I woke up the next day and Now my website is not working!! SUPPORT IS NOW WHERE TO BE FOUND.
It's not possible to remove this app from your Facebook page without it showing up as an error across the entire screen. I installed this app again in order to be able to remove the app from Facebook. But instead of being able to remove it, I was charged for the entire month.
Hello DermaTecc,
Thank you for your review and feedback.
Due to changes in the Facebook interface, the removal of custom tabs in business pages will require Facebook support's assistance.
As for the unintended charge, our billing team will be reaching out to you in an email to get this resolved, and ensure that a refund is processed accordingly.
Slow support and no urgency to fix issues, it's also pretty expensive at scale - more so than others.
It simply stopped sending emails completely and when asked to fix it, nothing has been done - it's been two weeks with no solution from their side so I'm paying for an app that isn't doing it's sole job... sending out review emails... UPDATE: DESPITE THE REPLY FROM STAMPED - OVER A MONTH HAS GONE PAST WITH NO RESOLUTION. IT IS QUITE SIMPLY THE WORST CUSTOMER EXPERIENCE I HAVE HAD IN 10 YEARS OF ECOMMERCE
Hi Wild Dose team,
It seems as if your ticket was related to a wider known issue our developers have been working on and have now pushed a solution for!
I see also that your open ticket contains a number of unrelated issues all of which I see Elvis has been in touch with you on consistently to ensure you are well looked after.
My sincere apologies for the spat of issues you were facing, though I do hope we've been able to work together to resolve these over the past several days.
Please let us know if there is anything more we can do to change your experience with Stamped. We are here for our merchants and always look for ways to improve that support.
All the best,
I suddenly found a Stamped.io branding banner in all my website pages and in the footer as well, then found out they changed plans and added this in the free plan without prior consent. very unprofessional. I am reporting this to Shopify
Hello IN YOUR SHOE,
Thank you for your review and feedback.
This was an unintended bug from our recent update, apologies for the issue and our developer team is working on a fix for it.
Please email us at hello@stamped.io should you require any further assistance with the issue :)
CANT EXPORT MY REVIEWS !!!!!
THEY MAKE IT DIFFICULT PURPOSELY
THERE IS NO EASY WAY TO EXPORT REVIEWS
Hello there,
Thank you for your feedback.
You can easily export your reviews from Stamped.io, we have a public guide here and it's also available via the Dashboard:
https://help.stamped.io/article/238-review-exporting-reviews-checkout-comments
We've also replied to your support ticket within 5 minutes.
We'll reach out to you personally as well :)
Thank you.