Stamped.io 评论和 UGC , 5,994 条评论
Good feature set, poor functionality and value/pricing compared to competitors. I ran into two dealbreaking bugs in the first few minutes using this app. First off - the onboarding page kept loading indefinitely. Had to manually update the app (after seconds of installing it) to fix this. Next up, tried to import reviews from my existing review app - the importer freezes after selecting the import file. I initially considered testing this app for the Google seller ratings functionality - turns out this is only available when opting for the "Professional" plan which starts at a 299 usd/mo. That's around a 766% price increase compared to Loox with just seller ratings to show for it. This is going to be a hard pass for me.
Severely OVERCHARGED of over US $659 for two months for a plan I did not subscribe for. Still no response from support.
Terrible experience with this app and its developers!
I've been having issues across all stores
First, when I downloaded and PAID for a plan the app glitched and then would not let me use the features I just paid for?! You would think after downloading the app and then paying for a plan without a trial you can use it and its features right away??
Second, the app has major bugs and technical issues and would not appear properly on the store. When I contacted support for all these issues it took going back and forth with them for 2 WEEKS which is very counterproductive while trying to run a business.
2 weeks later they seemed to have fixed the issues but it was already too late.
Please save yourself the headache and get another app.
Hi there HeatedTek team,
I am sorry to see this has been your experience recently. We definitely want you to be able to see and use all the great Stamped features you should have access to.
We are a small team with a lot of requests and we do try to get to them all as soon as possible! We've recently expanded our team to better serve our merchants, and get back to the fast response times our merchant love about Stamped!
It looks like there have been some missed messages from us among your support tickets causing a bit longer delay in your issue's resolution. We suggest logging into our Help Center where you can access all your open requests.
The issue your store has experienced is a bit complex, and our Support team is already on the case. I'll reach out separately to make sure we have the best support path set up for you.
Thank you for flagging your concerns here with us. I do hope we can turn your experience around soon.
app has been a nightmare. its not working at all. for every little thing you got to ask the support, because the app itself is not working. this is not a problem for just 1 store. i have had this issue an all stores with stamped. highly recommend to use a different app.
Hey there TurboPlanter team,
We are sorry to see that this has been your recent experience and we'll be doing everything we can to turn that around with you!
Elvis and Tarn seem to have you now in our support queue, and it appears there may have been an issue with one or more of the email addresses you have been using to connect with us. Some don't appear to have been connected with your account.
I have taken measures to ensure this won't happen again, and I have reached out to you personally in order to get you up and running!
We look forward to your success and continued partnership
no support at all. overpriced, app not working, this has been a nightmare. no idea how you mnaged to get that many positive reviews. i would give 0 stars if i could
still nothing works + customer service replies after 24h and has NO clue. Just go for judgeme loox or anything else. this has been a nightmare
Hey there TurboPlanter team,
We are sorry to see that this has been your recent experience and we'll be doing everything we can to turn that around with you!
Elvis and Tarn seem to have you now in our support queue, and it appears there may have been an issue with one or more of the email addresses you have been using to connect with us. Some don't appear to have been connected with your account.
I have taken measures to ensure this won't happen again, and I have reached out to you personally in order to get you up and running!
We look forward to your success and continued partnership
Their customer service is BS.. Takes so long to respond when I'm having urgent errors. I wish they have live chat available so they can get things fixed right away for users
Hi there Geckopia team,
I understand your frustration as we only have a small team doing their best to get back to all our merchant's requests.
It looks like we've resolved all but one of your support requests currently, and I've got the team looking into this now!
We've recently expanded our team to serve you better, and we're looking into more ways we can support you effectively. Live chat is definitely something we're exploring!
Please do let me know if there's anything more we can do to help!
Stamped 'support' is the worst. Do NOT waste your money on this app. I am paying $600/mo for the Professional plan. There is a permissions bug that their support team cannot figure out, and instead of helping, they simply ignore open tickets. New tickets are responded to, but then I am ghosted again. For this premium price, you would expect reliable support. I am going to uninstall.
Hi Rachel,
Thanks for taking the time to outline your recent feedback here. I am sorry to see this has been your experience so far.
From our support tickets with you, I can see your Klayvio issue has been resolved and that Ashok has also found a solution he will be communicating with you in your upcoming support call.
To address your comments on feeling "ghosted", from what I can see we need to do a better job setting expectations when we have escalated your request to our senior support or product engineers for further investigation. We had not stopped replying, but your ticket had been further escalated to our Senior team which can have increased wait times associated.
You have my commitment to improved communication on this front. Please do let me know if there is anything more I can do to help support you and your team!
Paid for one of the versions, you basically get no features, and have to pay even more for basic features. Contacted for a refund but just get sent round in circles by a chat bot.
Hey there Holiday Bottle team,
I'm sorry to see you've had this experience.
The basic plan is a great place for new and small businesses to start with; it comes with all the standard features of our product that let you collect and display reviews. It is true that higher plans have additional features which may be what your business is looking for.
I have located your support request and it looks like you submitted using our old support email hello@stamped.io please note we are now using support@stamped.io for all support requests.
I have flagged your request and one of our product support reps should be in touch soon to help you out.
If there is anything we can do to help you succeed please let us know!
Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed.
Long story:
After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch!
We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews.
Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions.
For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team,
I am terribly sorry to see this has been your experience.
Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend.
I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again.
I see we are working with you to remove the widgets now and I do hope we can see you again in the future.
After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!
Hi there XBODY team,
We're sorry to see you go, and I can see that we are working with you now to ensure the widgets are properly removed.
We've recently moved to a new support ticketing software to avoid these issues in the future and we have adjusted our team's schedules in order to provide more comprehensive coverage over weekends and holidays.
The recent surge in request volume has certainly been a challenge, but we're growing our small team in the new year to ensure our merchants get the support they need.
Thanks for your understanding.