Stamped.io 评论和 UGC , 6,288 条评论

Terrible service recently. Reviews stop product pages from loading and the issues is still not fixed. Business lost for two days because of this. Team did not respond until today and issue is still not fixed. This issue keep happening despite the team saying they fixed it. Issue is ongoing today. No response received from stamped yet.

I am updating my review to 1 star due to repeat issues with the app not pushing the reviews through on mobile and desktop. Customers leave reviews and they don't show on your store which is defeats the purpose.

I have reached out multiple times about the same issue and on the most recent occasion, it took almost 3 days for someone to respond to my inquiry. I am not happy with the way customer service handles requests, they are slow to respond and don't seem to care that the order is resolved or not. In the last instance, the support staff asked to get in to the backend of my store? Why is that necessary when you own the software - can't you figure it out on your end, it's your technology. All I want is for my reviews to render properly as they should since that's what I am paying for. Going back and forth is a big waste of time and the problem has been ongoing now for over a week. I don't recommend this app.

We have dealt with Stamped since 2016 and historically have been an excellent vendor - among the best we have experienced. Had some recent issues with customer service, however, quickly resolved once Tarn took charge. Great to work with and did an excellent job to get issues resolved.

UPDATE: STAMPED WILL NOT SEND AN EXPORT OF YOUR REVIEW DATA (including critical data such as review images and video). They will only send partial data which is not portable. MAJOR RED FLAG!!! AVOID AT ALL COSTS!! Caution: Stamped app has completely destroyed my Facebook pixel and ruined all optimization within my Facebook Ad Account. For some reason that Stamped cannot explain, they intermittently report purchase events to Facebook when a user loads a product detail page. There are not real purchases, but since they are reported to Facebook, Facebook optimizes ad spend based on these "conversions." Over the past few days, Stamped reported $344B of fake conversions (yes, Billion). That completely overwhelms the YEARS of real data accumulated on my pixel, and my ad account is now worthless and must be abandoned.
This has been going on off-and-on for over a year. Multiple times Stamped has told me they fixed the issue, but then it returns. They have stopped responding to me entirely. They will not send me my data so that I can move to another review platform.
Stamped is the biggest mistake I have ever made in my decade long journey in e-commerce. Beware.

So ive been using this app since 2018 and it used to be very good with great support, but i believe it was sold to a different devolper or their support has gone down the drain.

I have been dealing with a consistent issue regarding the social push now for over 6 months and support always tells me that they will escalate the issue and let me know when it will be resolved, but it never gets resolved.

Not sure where to go from here with this poor support

This company will steal your money. I signed up for the full suite business plan, and decided after one month of use that it just was not something that I would be making use of for the cost, so I canceled and downgraded back down to the free plan. I figured everything was fine, as I was not charged the following month. However, after that, they have been charging me every month, and refuse to respond back to me about a refund. I cannot cancel, because I do not have any type of active paid account to cancel even if I wanted to. They owe me over $1,000 now, and like I said, continue with their lack of response. Terrible company.

we have almost 60,000 reviews in the que, and nobody at Stamped has responded for week. i hope somebody will reach out immediately.

They used to offer a good service although the app works fine the support is non existent now, very disappointing when you are a long term customer and you can't even get support still waiting over 4 and half days for a response. Time to look for another app I think.

This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.

After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!