Stamped.io 评论和 UGC , 6,051 条评论
If you find aother review app I would install them instead. Support is not good. ZERO clarity. First you have to wait at least a day to respond with a problem VIA EMAIL ONLY, then ITS NOT CLEAR what the solution is when they do respond. Then you have to keep going back and forth waiting at least a day in between to get any clarity on what needs to be done. It doesnt seem like they put themslves in the shoes of their customers. Dealing with them has been really frustrating at this point. There is no live chat and anyone you can interact with directly so if you have a technical error then you have to write an email and wait for an answer which is around a day. Then I have come across having MORE questions after receiving their answer and then wait another day because they are NOT clear at all. THis can go on for days and days. Terrible use of time and completely not efficient. They also don't answer some questions that you may ask even though your business hinges on resolving the technical problem from their app. I still dont have the app working correctly after I just UPGRADED to try some other functions. Its been DAYS and DAYS now and the problem is not fixed and again waiting for their response. In addition if they have site maintenance they DO NOT let their customers know beforehand. Most places send an email out saying we are going to have maintenance on this day. I had to get on the phone with shopify see if there was anything wrong on my end, they have to write a support ticket, reach out to the app..you see where a lot of the issues are. Then I finally heard back they are updating the site and no idea when that will be fixed. Come on. PLEASE COMMUNICATE CLEARLY WITH YOUR CUSTOMERS. Not good customer support at all and you have to wait forever to get resolution.
Hi there Sweetwater team
Thank you for taking the time to share your feedback with us.
I'm sorry to hear about the issues you've been experiencing with our support team and product. We understand how frustrating it can be to have technical issues and not receive clear communication from us.
We understand that our email-only support system can cause delays and does not offer the immediacy of a live chat system. While we currently can't support a live chat option, it is something we're working towards.
We're working hard to improve our response times and communication processes to ensure that we provide our customers with the best experience possible. We are a small team, but we strive to offer world-class support.
We understand that waiting for a response and going back and forth for clarification can be frustrating and time-consuming. We're committed to making sure that you have a better experience in the future by improving our communication process to ensure that we provide clear and direct solutions to your concerns.
We're also sorry to hear about the technical issues you faced after upgrading to try new functions in our app. We understand how important it is for you to have our app working correctly, and we're working hard to resolve these issues as soon as possible. The issues have all been resolved and we look forward to continued stability here.
Regarding the site maintenance issue, we did send out notifications, but we agree we could have sent more. We understand that this can cause confusion and frustration. We're working on improving our communication process regarding site maintenance and will make sure to keep our customers informed in the future.
We appreciate your feedback and want to assure you that we value your business. We're committed to providing you with the best service possible, and we'll continue to work hard to improve our support team and product. If you have any further concerns or questions, please don't hesitate to contact us. We're here to help.
It took longer than expected to get up and running. Customer service was difficult to work with and we found the user interface to not be as intuitive as other platforms we have used. Just too many kinks here to really recommend. If our experience changes with time I'll update the review. But for now, we are disappointed with the switch.
Hello SafetyGloves team,
We're sorry to hear that you've had a negative experience with our app. We understand how frustrating it can be when things don't work as expected. We take our responsibility to provide quality service seriously, and we appreciate your feedback.
Regarding your comment about our customer service, we want to assure you that our team is here to help you. We have been trying to reach out to you via email, but we haven't heard back from you. We want to work with you to find a solution to the issues you're experiencing.
Regarding your comment about our backend, we'd like to investigate further to see what might have caused the issue. Can you provide more information about the specific problems you've been encountering? We want to ensure that we fully understand your concerns so that we can work towards finding a solution that works for you.
Thank you for your patience and understanding. We're committed to providing you with the best service possible, and we look forward to resolving this issue as soon as possible.
My biggest mistake was choosing this app. I tried to customize the reviews widget and it wouldn't change absolutely anything. But the worst part is definitely the customer service because they take 30+ hours to reply. I have used more than 8 reviews app before and I've never seen customer support taking so long to reply to a simple question
Hey there Bentior team,
Our small team works hard to ensure our merchants feel supported. I am sorry that this was not your experience.
We keep tickets assigned to one support rep at a time to ensure continuity and ensure quality. This can mean a longer time between replies when the support rep handling your case signs out for the day.
Should you ever decide to give us another try, we'll do everything in our power to make sure you get faster responses by allowing your tickets to float unassigned so the next online agent can assist.
Thanks again for your feedback
poor support, not helpful, app is not working correctly at all. no idea why anybody would like this at all.
Hey there PonyShower team,
I'm sorry to see this has been your experience so far, we are definitely here and happy to help!
It looks like you had a support ticket regarding translation with us about a year ago, and then we never heard back until your recent review.
I have reached out to you directly in hopes that we can provide support and get you set up for success!
Please do let us know
I am giving this 2 stars for the following reasons
1. Support is terrible. It takes 24 hours for a response, then if you need to respond to their response it takes another 24 hours. The support staff is unhelpful and doesn't think beyond what is written to what the problem can be. 2. I also recently added stamped reviews because of the bundling cost savings...big mistake. It took 3 weeks to import from my other platform. I had to send them updated exports. Their "easy importer' does not work! I kept getting errors despite doing it EXACTLY as they document. I sent it to them to do ... 3 weeks later...the points are imported. I had to go back through transactions while waiting to ensure point values were correct, which they weren't. The UX also doesn't display points unless you click on each individual profile. The UX loads slowly so it's torture working in the app also. I'm not saying don't use them...but ugh the onboarding has left such a bad taste in my mouth.
Thanks for taking the time to provide your feedback, you have raised a few concerns here so please allow us to address each one!
We have a small team and can only offer limited support over the weekend, which can certainly cause some frustration when you're waiting for our help. In just a few days we will actually be releasing a new schedule that should help bolster that support coverage. Our team operates across multiple time zones and previously we would allow tickets to move across teams to whichever was online. We found that this created a breakdown in communication so currently we try and keep each request assigned to one support rep. I know that this can cause some added delays, and we're looking at timezone based routing to alleviate this.
Yours is the first concern I've come across in regards to the "easy importer" so I've flagged this to our product team in the hopes that we can address all of your concerns. Afterall, we can't call it the "easy importer" if it's not easy!
The intermittent slowness you've reported is a side effect based on growth in our customer base compounded by seasonal increase in site visits calling the endpoints connected to our site widgets, we have been seeing a bit of an uptick in response times and 500 timeout errors.
The good news is our wonderful product teams have identified a permanent fix and we should be a few weeks out from seeing the stability our merchants have come to expect from Stamped.
I know that was a lot, but I'll be sure to reach out directly as well to see if there's anything we can do right now to make you feel more confident in our products.
Thanks again for taking the time to share your feedback, my apologies for your recent experience
The features are great. But I met the reviews request sending problem and I didn't get replied for how to solve it.
Hey there Fanka team,
We're glad to see you like our features, and sorry to hear you were caught up in a recent bug with the reviews sending. This is a known issue and one we should have resolved now!
I see James helped you out, and I apologize that our limited coverage on weekends left you waiting longer than usual. Please accept our apologies and I hope we can help change your experience going forward :)
Poor support. Lots of bugs. Been waiting for two months for them to fix the issues, paid full price. Strange that they never thought to do something to retain me, after all they sell a retention product? :o
I need help, and no one replies. I've imported some reviews from an older website, and they aren't showing up on our current website where the Stamped app is active. It's quite annoying. I would love some help because it should be a good app.
Hi there uBloomd team,
My apologies for the frustration. I do see one support ticket you have with us, but it looks like Marcel replied to this already!
We've recently expanded our team to 2x where we were last year! We do hope this helps ensure the service levels you were expecting.
I'll reach out separately to make sure we have a direct line of communication and I can help ensure you get the timely solutions you need to succeed with Stamped.
I look forward to working with you
The software is clunky and inconsistent. When customizations and settings are updated in the stamped app it does not push to all products. Different products now have different layouts and colors & when review emails are sent sometimes they include the product image and sometimes an ugly little blue question mark that no one wants to see. I hope Shopify gets it together soon to bring this in-house.
Extremely difficult to install on shopify 2.0 theme. Blocks are not behaving correctly. Still needs coding. Issues ongoing for 3 weeks and still not resolved. Customer support answers some questions and ignores others. This app delayed our new 2.0 theme launch and is still not behaving correctly. Emails take a 2+ days to get a response. Once everything is fixed we will advise here. Dev is free to respond as of now we are still waiting for email response to all questions, thank you.
Hi Print and Proper team,
Thanks for flagging your recent support experience here. We know the recent increase in wait times have been challenging for our merchants and we do apologize for that. We're expanding our team to regain the swift solution times our merchants have come to expect, and appreciate your patience in the meantime.
I see Elvis has your ticket moving and has been able to assist you since your review? We'll be reaching out separately as well to make sure you have everything you need to recognize value with Stamped.