Stamped.io 评论和 UGC , 6,167 条评论
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We resolved an issue for a customer and subsequently attempted to remove their review. However, it's still visible on our page even after three days, which is impacting our business. Attempts to reach the Stamped team via the chatbot have been unproductive, leaving me frustrated by the app's slow update times and the persistence of reviews we've chosen to delete. It's disheartening, considering the years spent gathering positive feedback, to think about removing the app over this.
Hi there Perfume Shark Team,
Thank you for bringing this to our attention.
It looks like Niran from our Support team was able to help you solve this within 24hrs of your reporting it. We're happy to see this is now resolved and hope you will consider updating your review.
We appreciate your feedback, and we are committed to ensuring that your experience with Stamped.io is smooth. If you have any additional questions or need further assistance, feel free to reach out to us at support@stamped.io.
Your partners in success,
All of us at Stamped
Charged every month on multiple stores. Yet havent been able to access in over a month, support is horrid. They say update the app when there is no clear indiciatino on how to update. Not sure what we are paying for at this point. We never leave comments but after the expierence here is was just.
Hello Natty Superstore team,
We truly regret the frustration and inconvenience you've experienced. It's disheartening to hear about the challenges you faced with our service and the support received. I looked into your case and saw that we've responded swiftly to your support ticket and followed up after noticing your review, eager to assist and resolve any issues.
Your feedback is invaluable, and we're committed to addressing your concerns promptly. Please check your inbox for our recent correspondence, and let's work together to ensure a smoother experience for you.
Your partners in success, all of us at Stamped.
We had a customer who unsubscribed from the Reviews email from Stamped.io still receive an email from Stamped.io with a follow up email requesting a review. Now the customer is threatening to report us for violating the spam act.
Be careful, there seems to be a glitch in Stamped.io's system with unsubscribes.
Hello PROCLAIM team,
First and foremost, we want to assure you that we take compliance seriously. Stamped is dedicated to providing services that align with all applicable laws and regulations. In particular, we are fully committed to adhering to email marketing guidelines.
It's important to note that review request emails, like the ones Stamped.io sends, are generally considered transactional or relationship-based emails. These emails aim to enhance the customer experience, gain insights into product or service satisfaction, or improve the quality of products or services based on customer feedback. They are not primarily focused on advertising or promoting products, making them distinct from marketing emails.
However, whether an email qualifies as marketing or not can depend on its content and intent. If a review request contains marketing elements, such as promotional language or offers, it could potentially be classified as a marketing email and would then need to comply with the CAN-SPAM Act's regulations.
Our email templates are designed with compliance in mind, including features such as unsubscribe options. These templates offer a high degree of customization to allow you, the merchant, to ensure your communications meet the required standards. We've aimed to provide you with the tools to fulfill your responsibilities regarding the content and compliance of your emails.
While we believe that our templates and features support your compliance efforts, we also understand the importance of addressing any concerns or areas for improvement. Our team is here for you if you have any specific questions or require assistance in making your email communications fully compliant.
Your feedback and diligence in reporting your concerns are valuable to us. Rest assured, we are committed to working with you to maintain a high level of compliance in our services.
Your partners in success,
All of us at Stamped
Customer service has gone completely downhill from when we first started using this app. We've been facing several bugs and glitches related to star badges or the main reviews widget not loading. Customer support rep either claims its downtime with Stamped, or that they've fixed the issue, or that there is no issue.
We've attempted to ask for review exports with our images multiple times which customer support was unable to understand and kept dodging the question to keep us with them.
Hello Casa Di Lumo team,
Thank you for sharing your recent experiences with us. We understand that you've encountered some challenges with our service, particularly during a recent outage.
We sincerely apologize for any inconvenience you may have faced. We aim to provide a seamless experience, and your feedback helps us to continually improve.
During the mentioned outage, there was indeed a disruption in our service, which affected various aspects of our widgets. Our team acted promptly to address this issue and restore normal functionality. We value your business and understand the frustration that such incidents can cause.
Please know that we are committed to enhancing your experience with Stamped and are here to assist you. If you have any more questions, need further support, or wish to discuss any specific issues, please feel free to reach out to us.
Your satisfaction is important to us, and we appreciate your business. We hope to continue serving your needs and delivering the service you expect.
Your partners in success, All of us at Stamped
I have tried contacting support for 4 days now. The stars are not displaying on my shopify site and I've made no changes.
Very very very poor customer service. I will be switching to Klaviyo immediately for this reason.
Hello Pseudo Force team,
We're genuinely sorry to hear about the difficulties you've encountered, and we sincerely apologize for any inconvenience. We value your feedback and want to resolve this with you.
We've been diligently monitoring our support channels, and it appears that our responses have been sent. However, it seems there may be an issue with receiving our replies on your end. We recommend checking your email settings and folders, including spam or junk folders, to ensure our responses aren't being filtered out.
We understand your frustration and would like to assist you promptly. Please double-check your email settings, and if you still haven't received our previous responses, reach out to us again on ticket #154018. Our team is here to help resolve the issue with the stars not displaying on your Shopify site.
We appreciate your patience and the opportunity to assist you further. If you decide to stay with us or if you ever have questions in the future, we're committed to providing the support you need.
Your partners in success,
All of us at Stamped
I couldn't import reviews properly and immediately uninstalled the app. I've since requested customer support (mainly "James") to cancel my plan and issue a full refund but they keep avoiding the request.
Eventually I was billed the full amount in my monthly Shopify billing and this has yet to be resolved.
This is the only app where I've had so much trouble getting a refund. I'd avoid this app and look for something else.
Hello Spirigem team,
We appreciate your response, and we'd like to clarify our efforts to assist you. Our team has been working diligently to guide you through the cancellation process, which involves a simple three-question form. However, we haven't received a response from you or received the completed form, making it challenging for us to proceed with the cancellation and refund.
To ensure we can promptly resolve your concerns, we kindly request that you fill out the mandatory cancellation form that we've previously provided. This will allow us to process your request accurately and efficiently. If you encounter any difficulties or have questions about the form, please reach out to us, and we'll be more than happy to provide guidance and support.
We understand your frustration, and we want to assure you that our team is committed to resolving this matter as quickly as possible. Your satisfaction is essential to us, and we look forward to assisting you further once we receive the completed form.
Thank you for your cooperation.
Your partners in success,
All of us at Stamped
Do not use with Shopify POS
Hello Herculean Meal Prep team,
Thank you for sharing your feedback with us. We're genuinely sorry to hear about the difficulties you've encountered when using Stamped with Shopify POS. The intricacies of this issue are indeed quite challenging, and we're actively collaborating with Shopify to find a comprehensive solution.
We want to assure you that we are tirelessly pursuing a comprehensive solution, although progress on this front has been regrettably slower than we'd prefer. Your patience and understanding during this process are of immense value to us.
Please be assured that we are committed to resolving this issue, and we'll keep you updated on our progress. If you have any questions or suggestions, please don't hesitate to reach out to us. Your feedback is crucial as we work together to enhance your experience with Stamped.
Thank you for your continued support.
The Stamped Team
We found out the widget has not been allowing customers to submit reviews over the last few weeks. We have reached out a couple of time and have not heard back. I would not recommend.
Hi there BackPacker's Pantry team,
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced. We're sorry to hear that you've been facing issues with the widget and that you haven't received our responses to your tickets.
Upon researching your case, it appears that there might have been a communication issue that prevented our responses from reaching you. We truly regret any frustration this may have caused.
To address this matter promptly, I've reached out to you separately to ensure that you receive the help you need to resolve the widget problem. Our support team is dedicated to providing quick and effective assistance, and we want to ensure that your concerns are addressed in a timely manner.
We're committed to providing a seamless experience for all our users, and your feedback is crucial to our ongoing improvement. Please know that we take your feedback seriously, and we'll work diligently to resolve the widget issue and provide you with the support you deserve.
If there's anything else you'd like to discuss or if you have any further questions, please don't hesitate to reach out to us directly. We're here to assist you and ensure that your experience with Stamped is nothing short of exceptional.
Thank you for bringing this to our attention, and we're looking forward to resolving the matter to your satisfaction.
Nothing about this app functions properly. I cannot even figure out how to change the product photos.
Hi there Arcadian Hair team:
Thank you for sharing your feedback with us. We're sorry to hear that you've been facing difficulties with the functionality of our app. Our team is committed to providing a seamless experience, and we apologize for any inconvenience caused.
We're glad to inform you that the specific ticket you reported regarding changing product photos has been promptly resolved by our dedicated team member, Ben. We appreciate your patience and understanding while we worked to address the issue.
If you encounter any further challenges or have any questions regarding the app's functionality, we encourage you to reach out to our support team. We're here to assist you and ensure that you can leverage the full capabilities of Stamped.
Thank you again for your feedback, and we appreciate your ongoing support as we continue to improve and enhance our app.
Service levels have gone down drastically! Have been running behind them to solve issues for weeks. Any business owner concerned about their business should opt for similar apps with much better service!
Hi there,
We appreciate you taking the time to share your feedback and concerns. We apologize for the experience you've had with our support team.
At Stamped, we strive to provide excellent service and resolve issues promptly. We understand the frustration you've experienced, and we take your feedback seriously.
We value your business and are committed to addressing your concerns and providing the level of service you expect.
Please know that we are dedicated to resolving your outstanding issues and restoring your confidence in our team. We will reach out to you directly to discuss your specific concerns and work towards a satisfactory resolution.
Thank you for bringing this to our attention, and we appreciate your patience.