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Customer service has gone completely downhill from when we first started using this app. We've been facing several bugs and glitches related to star badges or the main reviews widget not loading. Customer support rep either claims its downtime with Stamped, or that they've fixed the issue, or that there is no issue.
We've attempted to ask for review exports with our images multiple times which customer support was unable to understand and kept dodging the question to keep us with them.
Hello Casa Di Lumo team,
Thank you for sharing your recent experiences with us. We understand that you've encountered some challenges with our service, particularly during a recent outage.
We sincerely apologize for any inconvenience you may have faced. We aim to provide a seamless experience, and your feedback helps us to continually improve.
During the mentioned outage, there was indeed a disruption in our service, which affected various aspects of our widgets. Our team acted promptly to address this issue and restore normal functionality. We value your business and understand the frustration that such incidents can cause.
Please know that we are committed to enhancing your experience with Stamped and are here to assist you. If you have any more questions, need further support, or wish to discuss any specific issues, please feel free to reach out to us.
Your satisfaction is important to us, and we appreciate your business. We hope to continue serving your needs and delivering the service you expect.
Your partners in success, All of us at Stamped
Einfach mal nach anderen Mitbewerbern Bewertung APPS schauen. Die Modelle hier sind viel zu teuer und haben dazu noch weniger Leistung als Mitbewerber. Funktionen und Anpassungen sind auch nicht so das beste. Nutzen das jetzt seit einiger Zeit mit 6 unserer Shops. Aber man kommt und auch preislich nicht endgegen.
Stamped is trash. I installed it when migrating store to shopify and it emailed 200 customers for reviews automatically. It also would not let me turn off the request review sequence.
Zero stars. Hard to use and navigate. Won't input into website. Keeps give error codes.
Hello Chop'D Ratz Garage Team,
We're sorry to hear about the challenges you've faced with our product. It's unfortunate that you've encountered difficulties with usability and navigation.
We couldn't locate any support tickets under your name, and we'd really like to assist you directly with these issues. Please reach out to our Support Team with the specifics of the errors you're encountering, and we'll do our utmost to resolve them swiftly. Your feedback helps us improve and ensure a better experience for you.
Thank you for sharing your concerns with us.
Your partners in success,
All of us at Stamped
This is the worst app developer we work with. The app is extremely slow, they don't do what they promise, the service is zero. We very much regret installing this app.
Hello Mister Barish team,
We're deeply sorry for the negative experience you've had. We aim to provide top-notch service and are disappointed to learn we've let you down.
Your feedback is invaluable to us, and we appreciate you sharing your concerns. Rest assured, we're committed to resolving any issues you're facing. We want to ensure your experience aligns with the level of service we aim to deliver.
Please allow us the opportunity to address your concerns promptly and effectively. We're here to assist you every step of the way and make your experience a positive one.
We'd love the chance to discuss your specific issues further. Please reach out to us directly so we can assist you promptly and improve your experience.
Thank you for your patience and understanding.
Your partners in success, All of us at Stamped
takes forever to load every change. ive installed and nothings showing up on my website, just slowing my website down likes it trying to load it but cant. super upsetting.
edit: its added now but still wont load, i see the empty space where its trying to load it, but it wont load in. taking forever to make any updates. uninstalled. terrible app, just because it takes ages to load, never loaded. finding an alternative.
paid for the upgraded plan and received zero support. I have emailed ten times and all I get is canned response. No onboarding what so ever. Definitively a waste of time and money. No phone either!
Hello Toltrazuril Shope Team,
Our apologies for any delay in our responses during the holiday period. We value your investment in our upgraded plan and understand your disappointment with the level of support received. Rest assured, we're committed to ensuring every concern is addressed promptly.
It looks like every ticket you have created contains a response from our Support team; this leads us to believe there may be some issue with you seeing our responses. We encourage you to whitelist the Stamped Support email to ensure we aren't lingering in your spam folders!
I've personally reached out separately to rectify this situation. We genuinely appreciate your patience and understanding and are eager to assist you promptly.
Your partners in success,
All of us at Stamped
I am updating my review to 1 star due to repeat issues with the app not pushing the reviews through on mobile and desktop. Customers leave reviews and they don't show on your store which is defeats the purpose.
I have reached out multiple times about the same issue and on the most recent occasion, it took almost 3 days for someone to respond to my inquiry. I am not happy with the way customer service handles requests, they are slow to respond and don't seem to care that the order is resolved or not. In the last instance, the support staff asked to get in to the backend of my store? Why is that necessary when you own the software - can't you figure it out on your end, it's your technology. All I want is for my reviews to render properly as they should since that's what I am paying for. Going back and forth is a big waste of time and the problem has been ongoing now for over a week. I don't recommend this app.
Unfortunately, we’ve lost confidence in the reliability of this app and can no longer recommend it to other merchants.
The review widget on our product pages has broken 7 times in the last 3 months (that we’ve noticed), including for the entirety of Black Friday weekend.
Each time we reach out to support, we’re either told it was a service outage that has now been fixed or that they’ve checked and it appears to be working again.
The problem is that you need to regularly test this app for problems, because without doing anything to it, something will break or go wrong and if you’re not regularly checking & testing and it can potentially go unnoticed for significant periods of time.
For example, about 5 months ago, I decided to leave a test review from a product page and realised that the submit button wasn’t working. We were still receiving reviews via email invitations, so it’s difficult to say how long this had been broken for.
Also, the back end is extremely buggy - pressing publish review, paging through reviews or rotating a customer image for example is extremely slow and sometimes doesn’t work - requiring a refresh, which then takes you to a loading page for >10 seconds before you can access the app again.
Terrible service recently. Reviews stop product pages from loading and the issues is still not fixed. Business lost for two days because of this. Team did not respond until today and issue is still not fixed. This issue keep happening despite the team saying they fixed it. Issue is ongoing today. No response received from stamped yet.