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We moved from Okendo to Stamped.io A recent move but hope it was a good decision. Now that we are several months into the process ~ we are still only about 50% set up. I'm paying for Professional Setup and Support each month but seem to not be receiving much follow-up support. I know I get busy and distracted but need Stamped.io to step it up. I already have Reviews.io knocking on my door...
Hello Beckers Best Shoes,
Thank you for your review and feedback.
We are sorry to hear about the experience you are having with Stamped.io setup.
Our success manager has reached out to you and we hope that will assist your store with optimizing the value-added features that are available on your plan.
The support team is also available 24/7 via email (hello@stamped.io) should you have any enquires :)
I think the app feature is great, but customer service takes to long. Turnaround time on emails are almost an entire day. I upgraded my account to premium for the import feature and it did not work. I had to figure out on my own what the problem was and how to fix it because the help section was not useful at all.
I would recommend the app for any business owner, but the customer service should be improved.
I am giving this app a solid 3.5 stars. it is a great app and I like it a lot. The learning wasn't difficult at all and I love that the app makes the code easy to place in my website template.
What I dislike about the app:
- Loads extremely slowly. I've spent up to a minute waiting for the app to load.
-Doesn't always update. I have reviewed and published my reviews and I still get the "reviews to moderate" message. I wish it would update.
Overall, great app and I will continue to use it despite those 2 downfalls.
Hello there,
Thank you for your review :)
It's awesome that you're loving the app!
Our app is optimized for speed, and each page load on the dashboard should only take less than 1-2 seconds.
As for moderating of reviews, it's instant as well and wouldn't take more than 1-2 seconds to be reflected :) Sometimes a refresh of the browser might help!
We'll reach out to you personally to find out the issue you're facing with any specific page or settings.
Thank you!
This app keeps telling me I've reached 50 review request. I delete some of the request and it continues to tell me the same thing.
Fairly useful app. I’ll keep using it until I find something better. The UI to review and manage reviews could be more smooth and intuitive.
Hello Spindrift Climbing,
Thank you for your review and feedback!
Our support team will be reaching out to you for more details regarding the issues you are facing with our app's UI, as well as to provide further assistance with any setup required to get the app going for your store :)
The customer service is very friendly and responds fast and proactively. The platform is user-friendly and it looks good. It is easy to use. The only hitch is that I wish Stamped.io would be one of the licensed apps by Google to syndicate both product and seller ratings.
Hello there,
Thank you for your review and kind words!
We're glad to hear that you've found Stamped.io to be a user-friendly app, and our support team is glad to have been able to assist you :)
Actually, Stamped.io does support syndication of Product Reviews to Google Shopping Product Listing Ads, our support team has reached out to share with you regarding the details of the feature.
We hope that you'll enjoy collecting UGCs with Stamped.io!
Setting up stamped.io as a first time user is quite confusing. The UX design is cumbersome and confusing to the non-technical user. It seems to have all the features needed to run a sophisticated ecommerce site. Support is available only through email, not text/messaging/phone, so getting answers to questions can be time consuming.
Hello Car Pet,
Thank you for your review and feedback.
We are sorry to hear about your initial experience with Stamped.io's dashboard. Our app does come with a comprehensive onboarding guide when the app is first installed, as well as a robust help center with complete information on each of the available features: https://help.stamped.io
Should you require any further assistance, our support team is available 24/7 via email at hello@stamped.io :)
Great App, I love it, easy to set up work etc and the price is reasonable.
The huge minus is that to get the reviews for Google Adwords the plan is too expensive $200 other services that featuring Google reviews are much affordable.
Once we have more reviews and more budget for reviews app we will move to another service due to the Google reviews only
To recommend? - Yes definitely for low budgets.
hillmangear.com
Took 8 weeks for support to successfully help me validate my records. Each week I asked for help and responded quickly, but we were never able to validate the records for 8 weeks of trying. However, it has been validated now.
Hi Designer Golf Belt team,
Thank you for sharing your feedback on your experience with Stamped. We appreciate your patience and understanding throughout the validation process.
We apologize for any inconvenience caused during the period it took to successfully validate your records. We understand the frustration that can arise when facing a complex issue that takes time to identify and resolve.
We're glad to hear that the records have now been validated. If you have any further questions or need assistance moving forward, please don't hesitate to reach out. We're here to support you and ensure a smooth experience with Stamped.
Thank you for your valuable feedback, and we appreciate your continued support.
I recently uploaded some older reviews from my website into stamped with no issues, but they are not showing up on the website. If anyone could help, would be great as seems like a really good app?
Hi there Buzz Jolie team,
We would be happy to help you get those reviews displayed, but it looks like you have not yet created a support ticket with us?
Please email hello@stamped.io with all the details and we would be happy to look into this with you!