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Actually a pretty bad customer support. Wanted to change my review app on all my stores to stamped.io but the integration with the CSV file is a disaster to be honest. Such a pity.
Hi there Art for Everyone team!
I'm so sorry to hear about your experience.
I'm seeing that Salem had responded to your ticket and I've asked that he keep an eye on that to help you get get onboarded.
I've sent you a separate email as well to see if there's anything else we can do to help with the process.
Thanks for the feedback on this part of your journey, we'll look into the overall import process to make sure it's as seamless as possible!
We'd love the chance to change your experience and get you set up so please feel free to create a support ticket and we'll keep our eye out for you!
All the best
Good App helpful support good features Good App helpful support good features recommend it for small businesses
Hey there,
Thank you for your kind review!
We're glad that you're liking our app and support, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
Great App and easy to use! Would recommend this to new shopify users. It is also cheaper than other apps.
Hey there,
Thank you for your kind review!
We're glad that you're liking our app, and we hope that you'll enjoy using Stamped.io to increase social proof and drive sales :)
Long story short: Avoid until Stamped,io can prove they are able to support their customers with a properly working product without need of relying on non existent customer service to get things fixed.
Long story:
After getting the app installed, we signed up to the Business plan instantly for the features we were after. This is where the headaches started, we were unable to activate features even though the button said enabled after saving, however clicking refresh would show the same toggles switched back to disabled. The features we wanted didn't enable. We reached out to their support to help with these issues, but their customer support is honestly the most horrible part of this experience. It's non existent. I do not see the value in paying X amount a month when there is 0 support. I sent a message on the 17th Nov, its now the 22nd and still no response to a basic issue. Sure its only 5 days so far, but imagine if a critical issue occurred and needed resolving and the only way to resolve it was to reach out to customer support? Screw waiting DAYS to solve it. Because of this, We switched over to Okendo instantly, and Im glad to say our experience so far with them has been nothing but extraordinary. We're so glad we made the switch!
We want an app that is looked after and maintained, not make us feel abandoned, especially with such a crucial feature like reviews.
Im disappointed because friends of mine who also run shopify stores used to praise Stamped for being the best reviews app, but it seems ever since their acquisition, they have gone down hill. The friends who used to praise Stamped have also jumped ship to other solutions.
For those looking for a reviews app, I strongly recommend AVOIDING Stamped, they dont get my stamp of approval. Go with a another solution.
Hi there Roterunner team,
I am terribly sorry to see this has been your experience.
Our support has recently moved to a new ticketing software in order to address some of the issues you have experienced previously. We're a small team now, but we're growing in the new year to ensure the wait is never longer than 24hrs for any first reply from our team. We've also updated our schedules to provide more complete coverage throughout the weekend.
I know this does not change your experience, but I wanted to assure you we are aware of the challenges and working our hardest to ensure this doesn't happen again.
I see we are working with you to remove the widgets now and I do hope we can see you again in the future.
Amazing app! It I love that it matches the Amazon style! Which makes customers feel familiar and comfortable on our website!
I just start using the app and it was straight forward to setup. I would recommend it to other users.
Excellent app so far. Pretty straightforward, easy to set up and hopefully will result in more sales conversion.
This app is great. I wish a few more of the features were available in the first paid plan. The app itself is very well designed and easy to use.
Just installed in my shopify webshop...easy to do! Now waiting for the first reviews! Thanks STAMPED
Would you use it again or recommend it to a friend? If you had a bad experience, please try contacting the app developer at hello@stamped.io before posting a negative review.