Stamped Product Reviews & UGC , 6,282 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, robust features, and top-notch customer service. They value its ability to automatically email customers for reviews, positively impacting their businesses. It offers a free plan with ample functionality and a paid plan with extra features. The app integrates smoothly with Shopify stores and allows easy reassignment of reviews. Merchants consistently praise the customer support team for their quick responses and efficient problem-solving. The app's ability to collect and showcase customer reviews, as well as boost conversion rates, is highly valued.
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I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team,
I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.
It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method.
I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again.
I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
The only positive thing about this app is a good looking presentation of the reviews. Everything else is horrible and needs to get worked on. The support is catastrophical, if you want to set this up, you need to plan multiple days into your schedule because it will not happen in an hour. If you are looking for a chat support, you are wrong here, everything goes per email and needs a long time to get handeled. My page speed also dropped and I am very disappointed that I even installed this app...
Hello The Fashion Prints,
Thank you for your review and feedback!
Our support team has assisted you with the uninstallation in our recent conversation. It's been confirmed that there are no longer any Stamped.io codes present in the live theme, even though we are still receiving claims that the page speed of the site is still being affected.
We also have a guarantee of replying to all email enquiries within 12 hours, with most being within the 2-3 hours mark. We apologise if the service is not up to your expectation, and we will continue working on improving the support for our users, as well as look into providing more support options such as live chat in the near future.
Please email us back at hello@stamped.io if you require any further assistance, we will be happy to be of help :)
I don't often leave reviews however I feel like I have to given the negative experience I have had with stamped. The customer service team stuffed up the migration of my account from a different platform and continue to deny any wrong doing- customers have been sent review emails from 2017 and with different settings that what I have customised. They quickly tried to hide the mistake however I have proof of the wrong emails from customers directly. It would have been much more professional to address the mistake so that a plan could be made going forward. As a business owener, I don't appreciate covering up errors being sent to my customers.
Not able to login in, even after getting password from them. App is useless
Pésima aplicación. Pagamos el plan Bussiness y tuvimos problemas tras problema. No vale lo que pagas por ella. Por ese nivel de precio es mejor comprar otra.
Si quieres evitar tener muchos dolores de cabeza y malos ratos, no instales esta aplicación.
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Bad application We paid the Bussiness plan and we had problems after problem. It's not worth what you pay for it. For that price level it is better to buy another one.
If you want to have a lot of headaches and bad times, do not install this application.
Hello Fighter Store,
Thank you for your feedback, and we are sorry to hear about the experience you had.
We would like you to know that our support team is always available to assist you with setting up the app, and we are more than happy to help!
Our plans are priced competitively compared to other review apps in the market, and you will definitely be getting your money's worth with plenty of returns in terms of sales and conversions.
We hope you will consider Stamped.io again in the future :)
didn't work a a a a a a a aa a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
Hello there,
Thank you for your review and feedback.
We are sorry to hear that the app is not working as intended for your store. This can happen especially on custom themes, as our installation script will only target a set of common theme file and codes.
Our support team has reached out to you to assist with the setup and installations :)
Never figured out how to post my reviews to my actual website. There are videos on YouTube explaining how to install and use this app, but no one actually shows/tells you how to post the reviews to your website. Isn't this the whole point? This shouldn't be rocket science. Waste of time.
Hi there Moody Wick team,
We're sorry to hear you've run into issues with set up. I've asked one of our senior support reps to reach out to you directly as I haven't seen any support requests from you.
On that note, we're always here to help if you run into issues so please don't hesitate to email hello@stamped.io any time!
We also have our own self help centre if the YouTube videos aren't enough for your needs; https://support.stamped.io/
App is difficult to set up and use, does not work with gmail and did not collect any reviews for me during the six weeks I used it. When I decided to change apps, I was unable to download the reviews I had collected from another app and imported into stamped.io., despite following their method of using filters. If you have a lot of time and patience to spend chatting with customer support, you can probably get this to work. If you want an app that works out of the box, however, this is not it.
Hello there,
Thank you for your feedback.
Our app definitely works with Gmail, and you'll be able to update the settings to use your store's own email address.
There is also the option of a self-export of reviews in the dashboard available for all our users, here's the guide: https://help.stamped.io/article/238-review-exporting-reviews-checkout-comments
Our support team has reached out to you immediately to assist with resolving your queries and the setup.
We hope that you'll give us a chance to resolve your concerns so that you can get the most out of our app.
Unfortunately I had to update my review ... Please be aware! The page speed will suffer a lot from installing this App! I deinstalled it and the page speed did not even improve! It is really not that easy to set everything up and when you ask for help you'll need multiple days to come to a conclusion because no chat function is available! Honestly I prefer running my store without reviews than to use this "feature". I see no benefit in using this ...
I'm paying $300/month for their service and they don't offer any phone or video call support. Very frustrating especially considering other review platforms I have used in the past have much more comprehensive support than email.
Hello Sparx,
We apologize for any inconvenience & frustration you are facing.
We have already dropped an email requesting a convenient time slot to provide phone support in order to set things right for you. Looking forward to your reply :)