Stamped Product Reviews & UGC , 6,039 reviews
After deleting their app (after years of using it), their Reward widget (part of their Review app) is still visible on our website and we cannot remove it. More than a week after we and Shopify's support team has contacted them, they have still not sorted it out - apart from emailing us a couple of times to let us know they have passed it on to the correct department. Very poor customer service. Will never use Stamped again for this reason alone!
Hi there XBODY team,
We're sorry to see you go, and I can see that we are working with you now to ensure the widgets are properly removed.
We've recently moved to a new support ticketing software to avoid these issues in the future and we have adjusted our team's schedules in order to provide more comprehensive coverage over weekends and holidays.
The recent surge in request volume has certainly been a challenge, but we're growing our small team in the new year to ensure our merchants get the support they need.
Thanks for your understanding.
I have never seen such poor customer service like I have been consistently sending email that we need to implement a particular functionality that you supposed to give us already. First we purchased premium plan and the tag/topic filter functionality was not working then you guys said it was mistakenly added and you need to purchase the Pro Plan, and even after getting pro plan that functionality is still not working at all and your support is not replying back on email from last week. If there was rating less than 1 star I would have given you that.
Hey there DMoose team,
I'm sorry to hear about your experience and I've taken a look into your support requests to try and get a better picture of how this happened.
It looks like you have been submitting all of your support tickets through our new "Feature Requests" form which is actually an unmonitored inbox. We accept suggestions on how we can improve our products through this method.
I do apologize that this left you without any response from us, and we'll be taking a look at that form to ensure this doesn't happen again.
I see you have left Stamped, but should you choose to return we would be more than happy to help get you fully set up and successful.
While the app does a fair job (quite often it is slow, does not load correctly on mobile, and fails to load CSS on the plans page), the pricing and the sales team are the worst.
Customers (or new potential customers) should be aware that similar apps charge 1/4 of the annual price of Stamped for even better features.
We find it disgusting that the only way to access the Google Shopping Reviews feature is to pay 1400$/year - when other apps offer that for 19$ a month.
Having mentioned that to the sales team, they offered a ridiculous discount with a rude reply inviting us to use another "low-cost app" if we were not happy with their offer.
For instance, we are thrilled to switch reviews provider (after 2 years) and invite savvy customers to do the same - maybe Stamped will start to appreciate their customer reviews more.
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Hey there VITINC team,
While some of your review here was illegible, we did manage to Google translate the rest to see you were trying to translate your review request emails.
I couldn't find a single support ticket of yours so I'll pass along our email; email@example.com
We do ask that you give us a chance to resolve your issues before reviewing our app, but we understand this may have been written in haste.
Looking forward to hearing from you.
This app and its service has really gone down hill. It use to be the absolute best app for reviews and their service was stellar. Now, the support team either A) does not respond or B) denies the issue and points to other party's such as google. Case and point, Stamped.io is a google approved seller review aggregator but the seller reviews stopped updating again several weeks ago (ongoing issue, they are aware) and I contacted support and they said there is no issue and it is updating fine even though records show its has been several weeks since the last update. Support says its google, google says its stamped, when I provided the support agent with the chat log from google showing google has made stamped.io aware of the issue, the agent simply never responded. Shop around, there are lots of alternatives and this one, trust me has gone down hill if there ever is an issue.
Hi there SloFood group!
It looks like Kaushik is working with you on your current Google issue. This is a tricky one to be sure.
Once we have provided Google with the feed, all we can do is wait for them to update. Unfortunately Google is in the habit of simply pushing any support tickets created back to us without any helpful information.
I see that your ticket was marked as pending after we reached back out to Google directly, and I apologize as we should have informed you of our actions.
I've escalated this to ensure you get some answers here.
I was hoping Stamped Support would be better by now. I've had them for 4 years.
I'm on the business plan paying over $200 a month, and it STILL takes days to get simple issues fixed.
There is NO live chat, they claim to have 24/7 support, but if you reach out on a Friday, good luck getting anything until Monday.
Notice all their 5 star reviews are new customers. They do this on purpose, deliberately asking for a review after completing a support ticket, so you feel like they are amazing!
Their app will be the slowest app on your store.
You will encounter bugs especially when updating your theme.
Customization is not great, even after Shopify Online Store 2.0.
I will be moving over to something simpler, faster, and nicer looking soon. I know they won't care because unlike 4 years ago, they are way too big to care anymore.
Hi there Nordic team,
I am sorry that this has been your experience recently, and I can assure you that we care deeply about the success for all our merchants.
We have team members located around the world so we can serve our merchants as quickly as possible. If you prefer speaking with someone in your own timezone please indicate so on any future tickets and we can accommodate. The delay in first response was a result in our reduced capacity for weekends, please accept my apologies for this.
Lovell had asked if you were still experiencing the issue because we had deployed a fix to that known issue shortly after you submitted your request. I would ask that you please keep your tickets respectful and not refer to us as "garbage" when dealing with our support team.
Please let Lovell know if you are indeed still experiencing the issue and we will be happy to help!
**Update: you said we raised 6 separate tickets, but it's ONLY after I kept speaking with one of your support team with over 70 email threads. The app occurred several bugs during the migration, and we had to tackle all. However, whenever I asked 3 questions about 3 different issues, your support only answered one, taking 1-3 full business day, and that was not even resolving the query. After maintaining that for 3 weeks, I decided to raise other tickets. That's how we got 6 tickets open. Your support team tossed our ticket to the billing team. Even though your billing team saw my ticket regarding bugs, they didn't tell the support team. As a result, my ticket stayed for over 3 days. Only after I raised another ticket, someone else appeared to look after the ticket. And over 3 days, homepage bug, is a serious issue. After posting a 1-star review, they finally fixed the bug. That's magical, since we had to wait this long. Now the reviews go public, you are fixing the bug. Full of bugs and only offer great customer support, WHEN first installing the app. Terrible after, when we really need help. I faced an issue with sending review request. None of our review request was sent to our customers. As a result, we are not collecting any review since 9/19. However, they are just "looking into" the issue. I have been exchanging emails around 70-80 times. They are great when you first installing the service. However, once you are bound by them, they just do not care. Go to Okendo or Junip. The app is also full of bugs. I had issue showing questions and answers in the main widget. I have been waiting a solution for 3rd week by now. I need to chase them and send them several emails a week, to receive a reply that "they are investigating" the issue. For such a critical thing as review, these two attitudes 1) do not look after their existing customers - I have been loyal to them for lat 1.5 year - 2) core function full of bug become the reason why we need to avoid using them and move on to more affordable competitors like Junip.
Hi there Seoulbox team,
I'm sorry that this has been your experience. We absolutely do care, and I think some of the confusion has come from our ticketing system. I see here 6 separate tickets with you, some of which had to be escalated to other teams outside of our default support inbox.
The reviews sending issue is a known current bug that should be cleared up soon as our product team is working on it as we speak!
To make sure this is not your experience again, I'm going to connect with you personally and come up with the right support plan for your business.
Once again, our apologies and please know we are here to help :)
I have been trying to use this app for over a week now. I can not add any rules to start the Loyalty Program. I have sent numerous emails and keep getting 'this is an ongoing issue and our engineers are working on it'. Are there any other apps suggested because I'm completely frustrated with Stamped!!!
Hey there Leaf Society,
I'm sorry to hear about your recent experience with our Loyalty product. It looks like you encountered a known bug that his since been resolved!
Allie has your support ticket well in hand, and it looks like the two of you have been working together well. I am happy to see you are remaining with us :)
We will do everything in our power to keep you running, please let us know if there's anything more we can do.
Never figured out how to post my reviews to my actual website. There are videos on YouTube explaining how to install and use this app, but no one actually shows/tells you how to post the reviews to your website. Isn't this the whole point? This shouldn't be rocket science. Waste of time.
Hi there Moody Wick team,
We're sorry to hear you've run into issues with set up. I've asked one of our senior support reps to reach out to you directly as I haven't seen any support requests from you.
On that note, we're always here to help if you run into issues so please don't hesitate to email firstname.lastname@example.org any time!
We also have our own self help centre if the YouTube videos aren't enough for your needs; https://support.stamped.io/
Customer service answering time is very long. They give me a free plan, and I lost the trial period. So I must to bought the plan to use, after uploading one review the widget stopped working. Not updating settings and not uploading photos and not updating reviews, just stuck...
Hi there Amordentro team,
It looks like we're already in communication through your open support ticket. I'm sorry that our weekend coverage is not as strong as our Mon-Fri support, but we do hope you can give us the chance to resolve your requests before making up your mind!
We can absolutely help you out here, but you would need to provide our support team with the collaboration request we have already sent.