Stamped Product Reviews & UGC , 6,289 reviews

** UPDATE **
Would Not recommend. After removing the app access coding remains on my website. They can not remove it as it distort several product pages. I now have a distorted website and not ETA when the issue will be resolved. Major headache "

After using Stamped IO for a year I had to update my review. The basic feature of collecting reviews work fine. Keep in mind you have to pay more & more to collect reviews. Maybe if you are just starting out this app is okay but in you are having more than 100 orders a month, would not recommend.

I have reached out to Stamped multiple times for varies things, coding needs to be updated, paid $200+ for a plan for ads to reflect on google ads ( FYI this was never resolved and $200 went down the drain as I did not get access to the feature I was paying for ). You will always have to " leave a message " or talk to a bot. No matter the time of day.

This effects your customer service experience as it if frustrating not being able to talk to a live person EVER in the chat. Takes about 24hrs to get a respond and most of the time they send you a link to a discussion board of them assisting another business that's kind of related to your question.

Super frustrating because when you reply saying this does not help and you need them to update or remove their code & not send you to a discussion board to do it yourself it takes another 12 hrs for a reply and they still may not help.

I found a better app to serve my business, received 8-10 reviews after installing the app which made me feel like emails were not being sent out properly.

I followed the steps to remove Stamped IO but the reviews was still reflecting on my website causing a glitch. I contacted Stamped IO, no response. Contacted Shopify for assistance and Shopify contacted the developer to remove the coding, no response.

Had to send multiple request to help, my website was down for 24 hrs due to the coding issue. When a rep reached out I provided access to my store to resolve the issue, they never logged in.

Another rep reached out and sent me to a blog post to do it myself. Didn't work. Sent more messages & then notice the website was fixed but no one ever responded to my messages or advised they fixed the issue.

This process with canceling my plan confirmed I made the right decision as the customer support is the worse.

FYI - I have tried all tier plans and never noticed a difference in service or operations.

This would be a great APP if it worked. I find issues ALL THE TIME with features not working, not updating. You think everything is working fine but you never find out until you check. You have to check every feature every once in a while to make sure it's working as it should and VERY OFTEN it's not the case. I just found out dozens of approved reviews have not been published... went back months and I don't see them. The contact form inside the APP is not even working to contact support.
I thought this was a great deal when I switched from Yotpo... I guess you get what you pay for. NOT RECOMMENDED, you will never know if the app is doing what it is supposed to.

It's very very slow to open this App, really annoying every day to use it. Anyone who can recommend another one which loads more quickly?

It's impossible to get support after just over 4 weeks of following up every other days... We have migrated from Magento 2 on Stamped.io to Shopify Plus and all our points are screwed up, new Shopify orders doesn't add to Customer account, the widget is not showing, etc. etc. I could go for hours.

The subscription prices are way too high for the options. Why would we pay $119 just to have our own reviewed feed to google. Very stupid. Too expensive for the option we will be switching over to another service.

Their system is VERY buggy. Support is not good either. I have been. using them for 2 years and it has been buddy from the start. Now, it is taking 20-60 seconds for the reviews to load on the site and it is tanking our conversions. Very disappointed.

The customer support becomes very bad recently. There is only automatic response and no any follow-up after.

Dumb. We are trying to transfer reviews - and you cant even upload their downloaded .csv file to their program. You have to take their downloaded template, and then manually transfer every line to their custom upload template. Literally the dumbest thing I've ever seen and is waisting my time. Switching programs now.

Inactive support, Apps don't work as advertised, support doesn't acknowledge problem and thus doesn't solve, however they advise to you switch to a plan with higher monthly fee if we want to use bug free APP, fyi, we already already on a paid plan !!

I hate to do this, but their customer service takes days to answer, and not that helpful. Perhaps with this review things will be taken seriously? Hopefully :(