Stamped Reviews & Loyalty

Hi team,I’m writing to you because we recently had to uninstall your app, and I really wanted to share why. We used and loved your app for 4 years, so we’re truly sad to leave.Unfortunately, it recently started glitching. Review requests weren't sending for months—meaning we lost a lot of customer reviews—and we also noticed bugs with how reviews were displaying. When we reached out, we only got a bot reply, which was quite frustrating.Since the app is now uninstalled, we can't open a support ticket through Shopify anymore, but we noticed we are still being charged for the monthly subscription.

We have used Stamped for nearly seven years and, until recently, had very few problems. Unfortunately, in the last few months our review requests have stopped sending on three separate occasions.

Each time, requests have built up in the pending queue and we have had to contact support. Support has then had to manually push the outstanding requests through, rather than the system continuing to send them as scheduled.

The most recent time, we were told on 2 July that requests had started sending again. However, by 9 July there were 450 requests sitting in the pending queue, including requests scheduled from 2 July onwards. It therefore appears that the automated service either did not properly restart or stopped working again almost immediately.

We are paying $199 a month for the Professional plan, so we expect such a fundamental part of the service to work reliably. As a small family-run business, customer reviews are extremely important to us, and repeatedly having to notice the problem ourselves and contact support is becoming a serious issue.

I genuinely hope Stamped can identify the cause and put a permanent fix in place, as we have used the platform for many years and would prefer to continue doing so. However, we cannot continue paying $199 a month for a service that repeatedly stops working and requires manual intervention. Unless the issue is properly resolved, we will have to consider moving to another provider.

We've been using Stamped for Berberorugs and the experience has been excellent so far. The platform is clean, reliable, and easy to use, but what really stands out is the support team. Elvis and the team have always been responsive, professional, and genuinely helpful whenever we needed assistance. Highly recommended for any Shopify store looking for a solid reviews solution.