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I opened a ticket which was closed before my issue was resolved. EDIT - The team reached out and resolved everything in a timely manner. The person I had been emailing had gone away due to illness, hence the slowness. The manager then stepped in to help.
Thank you for your feedback!
We apologize for the delay in response from our team.
Hopefully, your issue was resolved.
まだどうかわからない
The import of reviews went great. Was happy with the look of everything. Unfortunately, it took so long to load the review page on our Shopify store, we had to abandon it and revert back to using something else. Would love to use it once the bugs are corrected.
We are sorry to hear about your experience with our app. We understand that loading time is important for your Shopify store, and we have taken note of the issue you experienced. We are working hard to easily and quickly resolve this issue, and apologize for any inconvenience it caused. We are glad to hear that the initial import and look of the app were successful, and invite you to try it again after we make the appropriate corrections. Thank you for bringing this issue to our attention and we look forward to providing you with a smoother experience soon.
Free and easy to install but my reviews don't always show on my website so that has been the frustrating part.
Thank you for your review. We are sorry to hear that you are having difficulty with reviews not showing up on your website. We encourage you to reach out to our dedicated Customer Experience team and they can help you work through this issue. Thank you for choosing our app.
The reviews form look good but the reviews not showing up on the product page when the page omes up. They show up only after 1-2 minutes. Is there a way to fix that?
Hi there,
They should show up on page load. Can you please contact our support team and we'll help get this resolved for you? Sometimes there are JS conflicts within a theme that could cause this and we are happy to take a look at this for you.
Thank you.
Really good app. Sadly you can only upload one picture. And you don't have an option that only costumers who bought something can leave a review.
Thank you for your review! We're glad to hear that you find the app to be good. We apologize for the issue you experienced with only being able to upload one picture and for not having an option for customers who bought something to leave a review. We appreciate your feedback and will explore options for further improving the app. Thank you for your continued support!
Comment module sometimes disappears.
VM373:1 OPTIONS https://reviews.hulkapps.com/api/get_settings/*************net::ERR_CONNECTION_TIMED_OUT
Thank you for bringing this to our notice. Our team has been notified about this and we will get the issue resolved in no time. Once you are satisfied with the solution, maybe you could update your review :)