Reseñas de Productos , 412 reseñas
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The app just didn't work. And no support at all. Being my staff account for over 1 week but no activity. Just a waste of time :(
Hey Dr. C,
Sorry for the inconvenience. We are having someone look at this. Unfortunately, the ticket was assigned in our internal project management system but was missed by the developer.
We apologize for any inconvenience but would appreciate a chance to make this right. As you know, stuff (S***) sometimes happens. :)
But we are here and ready to help.
Thank you.
A
I couldn't get this to work so I contacted customer service. It takes them days to respond and they never did help me get it working so I went with another app.
Hi,
We are very sorry you had such a bad experience with our Customer Experience team at the time. Our team, as well as our apps, has improved drastically in the past year. In case you would be willing to give our team another chance, we would be more than happy to meet your expectations!
Have a great day ahead! :)
Good designed app and kind support but the app took to long to load. Sometimes the reviews appear, sometimes not so I can't recommend this app.
Hi there!
Thank you for taking the time to write us your feedback, it is highly appreciated.
If you are still experiencing the issue, please feel pre to contact our exceptional Experience team.
Really good app. Sadly you can only upload one picture. And you don't have an option that only costumers who bought something can leave a review.
Thank you for your review! We're glad to hear that you find the app to be good. We apologize for the issue you experienced with only being able to upload one picture and for not having an option for customers who bought something to leave a review. We appreciate your feedback and will explore options for further improving the app. Thank you for your continued support!
my reviews work for a little then the whole day they disappear then i hire a coder becuase i think its a bug but its really just the stupid app, its costing me money when people go to my site and see 0 reviews for this item when i spent 1 hour writing reveiws manually for it
Hi There.
Please contact our support. We are sorry that you are facing this issue and we can have our team help get this resolved for you.
Thank you
It takes a minute for reviews to appear from time to time and this results an increased page load time.
Our app guide is pretty simple to understand. But you can always get help from our team. :)
Comment module sometimes disappears.
VM373:1 OPTIONS https://reviews.hulkapps.com/api/get_settings/*************net::ERR_CONNECTION_TIMED_OUT
Thank you for bringing this to our notice. Our team has been notified about this and we will get the issue resolved in no time. Once you are satisfied with the solution, maybe you could update your review :)
I followed the instruction to install and set up the 'Product Reviews' app, but it is still not working. Waste of time.
Hi there,
Sorry to hear about your troubles. We actually automatically install some of the code and the rest of the instructions are laid out but can be confusing for some themes as their structure is different.
Just contact our support team and we'll help set it up for you free of charge. Hope you'll amend your review after this as it really doesn't give it justice. :)
Great features, but it looks terrible on the product page (grid view might be ok if your background color is white?). I loved the fact that I was able to change the star color, and to switch from stars to hearts. But that was it.
When there aren't any reviews, the layout looks fine in grid view, but awful in list view, because, instead of being centered, the "No Reviews Yet" text is on the far left, while the "Write a Review" button is on the far right.
Things only go downhill once reviews are actually added.
In list view, it looks like three separate reviews: the name, a vertical line, the text, a huge space, and the image.
In grid view, it appears in boxes on a white background (instead of integrating into the page background), and you have to press "read more" to see any images, which kind of makes the image integration pointless.
I like the price, but I would rather pay for something that actually looks good than get something for free that will ultimately drive away sales.
Hi there!
Thank you for taking the time to write us your review, we really appreciate it.
We will add this to our list of improvements and hopefully incorporate it in the future.
Day one very fast response. Thereafter i see some bugs using this app.
1) Mobile Browser Top Menu when click doesn't show the list of menu options.
2) Use Desktop when check out have Hulk Message on it. That's a killing for online store.
3) You have no reply to my 2 ticket but have an update on 13 jan. Today 15 Jan. i tried using your theme. Still fail. Top menu at phone browser is ok now. But No review option at all my product. And lastly the Hulk message is still on the checkout page using Desktop computer.
Disappointed.
Firstly, we would like to thank you for the feedback provided, it is truly valued and most important for the improvement of our apps. We are deeply sorry for the inconvenience caused by our app’s dysfunction. I hope our paths will cross again in the future since we are at your disposal for any queries you may have.