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my reviews work for a little then the whole day they disappear then i hire a coder becuase i think its a bug but its really just the stupid app, its costing me money when people go to my site and see 0 reviews for this item when i spent 1 hour writing reveiws manually for it
Hi There.
Please contact our support. We are sorry that you are facing this issue and we can have our team help get this resolved for you.
Thank you
The support team is fantastic, i requested for assistance to show my reviews in my product page, collection page etc etc and they assisted me every step of the way! Highly recommended.
Hi there. thank you for reaching out! We always offer free installations when it comes to Product Reviews, and would love to get the reviews live on your product page for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
Our expert has reached out to you and we hope to hear from you soon!
Really helpful customer support which for me, makes the world of difference. As I am not technical, I was genuinely struggling and these guys not only helped me out, they went the extra mile - Thank you guys
We’re normally known for our exceptional attention to detail, and are glad that our customer service team was able to work it out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
The app's awesome for being free you can go into the settings and change them around pretty much all the aspects of it. the thing that I hate the most though is that you can't install it yourself so you can't learn how to operate on your own in a way. I just don't like the idea of dependency on HulkApps. Other than that it's amazing.
Thanks so much for the kind words! We really appreciate the review and understand your concern about dependency on HulkApps expert developers.
Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. However, once your scripts are added correctly on the live theme, there will be no need to keep the communication going.
Nevertheless, our app specialists are always standing by to help so please don't hesitate, should you have any concern with the Reviews app.
Have a beautiful day!
This app takes some steps to use, especially the code. I don't know how to use it!!!! The support team was quick to respond and fix the problem. I love the comments with pictures, thank you very much!
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
An awesome free app with great support! free photo feature is a real plus, offers a lot. I recommend this app.
Thanks so much for the awesome review. We agree with you. 😜
Great features, but it looks terrible on the product page (grid view might be ok if your background color is white?). I loved the fact that I was able to change the star color, and to switch from stars to hearts. But that was it.
When there aren't any reviews, the layout looks fine in grid view, but awful in list view, because, instead of being centered, the "No Reviews Yet" text is on the far left, while the "Write a Review" button is on the far right.
Things only go downhill once reviews are actually added.
In list view, it looks like three separate reviews: the name, a vertical line, the text, a huge space, and the image.
In grid view, it appears in boxes on a white background (instead of integrating into the page background), and you have to press "read more" to see any images, which kind of makes the image integration pointless.
I like the price, but I would rather pay for something that actually looks good than get something for free that will ultimately drive away sales.
Hi there!
Thank you for taking the time to write us your review, we really appreciate it.
We will add this to our list of improvements and hopefully incorporate it in the future.
Day one very fast response. Thereafter i see some bugs using this app.
1) Mobile Browser Top Menu when click doesn't show the list of menu options.
2) Use Desktop when check out have Hulk Message on it. That's a killing for online store.
3) You have no reply to my 2 ticket but have an update on 13 jan. Today 15 Jan. i tried using your theme. Still fail. Top menu at phone browser is ok now. But No review option at all my product. And lastly the Hulk message is still on the checkout page using Desktop computer.
Disappointed.
Firstly, we would like to thank you for the feedback provided, it is truly valued and most important for the improvement of our apps. We are deeply sorry for the inconvenience caused by our app’s dysfunction. I hope our paths will cross again in the future since we are at your disposal for any queries you may have.
I followed the instruction to install and set up the 'Product Reviews' app, but it is still not working. Waste of time.
Hi there,
Sorry to hear about your troubles. We actually automatically install some of the code and the rest of the instructions are laid out but can be confusing for some themes as their structure is different.
Just contact our support team and we'll help set it up for you free of charge. Hope you'll amend your review after this as it really doesn't give it justice. :)
This app is just awesome! Even more fantastic is the support, I had a problem with the translations they helped me in just 24h! Fantastic!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!