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At first I couldn't get it to work, added the code right (I think) and everything. So I messaged their support team, and they requested access to my store. The next day, without me doing a SINGLE THING, my product reviews were all set up. It works great now, they even did a test review to show me!! I'm very pleased with both the app and the customer service with it, thanks guys!
Thanks for the awesome review. We are always happy to help.
Take care. :)
Customer service is very good. The support team solved the installation issue less than 24 hours. The app is good so far. I would suggest make the installation fully automatic or make the installation instruction more detailed, so that you guys don't need to solve the issue one by one.
Thanks for sharing your feedback. We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our awesome support. :-)
We will incorporate more details for manual installation so t's more convenient for users. Thank you so much for your inputs!
By far the best free app that allows photo uploads with reviews. Being a maker of custom products, this was super important to us to allow our customers to post photos of their orders with their reviews. I had a question about enlarging the photos and customer service was extremely fast & responsive and got everything worked out for us. We use a couple other HulkApps brand apps and they're great, too!
Hello :-)
We are glad you have had a wonderful experience with the app and support services. Thank you for an amazing review.
Best regards,
Really nice app! support team has been super! they help me and in less then one day they have translated the all parts of the app and place the reviews section where I wish, really easy to use app together to absolutely great assistance!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
I couldn't get this to work so I contacted customer service. It takes them days to respond and they never did help me get it working so I went with another app.
Hi,
We are very sorry you had such a bad experience with our Customer Experience team at the time. Our team, as well as our apps, has improved drastically in the past year. In case you would be willing to give our team another chance, we would be more than happy to meet your expectations!
Have a great day ahead! :)
HulkCode was awesome. They were very responsive and helpful. They even went into the code and updated it with the reviews for me so I didn't have to touch the code myself. They matched it to our site and it looks great. Highly recommend! Thanks!
Working with snippets could be overwhelming for merchants.
It's fantastic to hear that our team was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!
Please let us know if we can assist with anything else in the future.
I followed the steps for installing the app and it did not work. I sent an email to customer support and they contacted me immediately and installed the app for me. It looks amazing on my website! Thank you!
Thank you for this positive review! 🙏
Good designed app and kind support but the app took to long to load. Sometimes the reviews appear, sometimes not so I can't recommend this app.
Hi there!
Thank you for taking the time to write us your feedback, it is highly appreciated.
If you are still experiencing the issue, please feel pre to contact our exceptional Experience team.
Really good app. Sadly you can only upload one picture. And you don't have an option that only costumers who bought something can leave a review.
Thank you for your review! We're glad to hear that you find the app to be good. We apologize for the issue you experienced with only being able to upload one picture and for not having an option for customers who bought something to leave a review. We appreciate your feedback and will explore options for further improving the app. Thank you for your continued support!
It takes a minute for reviews to appear from time to time and this results an increased page load time.
Our app guide is pretty simple to understand. But you can always get help from our team. :)