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ottimo molto disponibile e il personale di assistenza preparato
Ciao! Siamo molto contenti che tu abbia trovato il nostro team di assistenza disponibile e preparato. Il tuo feedback è prezioso per noi. Tuttavia, vediamo che nonostante il feedback positivo, la valutazione è di 4 stelle. Se hai riscontrato qualche problema o ci sono aree di miglioramento, ti preghiamo di condividere ulteriori dettagli o di connetterti con il nostro team di assistenza. Grazie per aver scelto Product Reviews + UGC with Q/A.
Con affetto,
Il team HulkApps.
At first I couldn't get it to work, added the code right (I think) and everything. So I messaged their support team, and they requested access to my store. The next day, without me doing a SINGLE THING, my product reviews were all set up. It works great now, they even did a test review to show me!! I'm very pleased with both the app and the customer service with it, thanks guys!
Thanks for the awesome review. We are always happy to help.
Take care. :)
Customer service is very good. The support team solved the installation issue less than 24 hours. The app is good so far. I would suggest make the installation fully automatic or make the installation instruction more detailed, so that you guys don't need to solve the issue one by one.
Thanks for sharing your feedback. We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our awesome support. :-)
We will incorporate more details for manual installation so t's more convenient for users. Thank you so much for your inputs!
Support is great. Take the initiative to make sure things are in good shape. Communication is clear and very responsive. If the product rating can link up with real customer check, or connect to other rating like amazon's, it would make it a very trustworthy rating system and kick the 5 stars.
Hey there, thanks so much for the review; we're so happy to hear you're happy with our customer support! We definitely pride ourselves on offering top-notch customer support, so if you have any questions, please don't hesitate to get in touch with us!
And in regards to your request, we heard it and have implemented the Verified Sign feature in our app. Check it out!
hey my hulk carousel is not showing on my home page even after adding the app in my setting . when put the css it shows the entire reviews instead of it being in a little boxes
Hey there,
Thank you for contributing with a 5-star rating! However, we've noticed from your message that you're experiencing some issues with the Hulk carousel not displaying adequately on your homepage. We sincerely apologize for any inconvenience this may have caused.
This is not the experience we want you to have, and we're more than eager to assist with this. Sometimes, these glitches can be related to theme incompatibility or configuration settings. We encourage you to contact our support team through the help center inside the app; they are well-equipped to guide you through any adjustments that may be needed.
Your feedback is vital to us as we're continually striving to improve the functionality and user experience of our product. Thank you for bringing this matter to our attention.
Looking forward to serving you better,
HulkApps Team
By far the best free app that allows photo uploads with reviews. Being a maker of custom products, this was super important to us to allow our customers to post photos of their orders with their reviews. I had a question about enlarging the photos and customer service was extremely fast & responsive and got everything worked out for us. We use a couple other HulkApps brand apps and they're great, too!
Hello :-)
We are glad you have had a wonderful experience with the app and support services. Thank you for an amazing review.
Best regards,
Really nice app! support team has been super! they help me and in less then one day they have translated the all parts of the app and place the reviews section where I wish, really easy to use app together to absolutely great assistance!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
HulkCode was awesome. They were very responsive and helpful. They even went into the code and updated it with the reviews for me so I didn't have to touch the code myself. They matched it to our site and it looks great. Highly recommend! Thanks!
Working with snippets could be overwhelming for merchants.
It's fantastic to hear that our team was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!
Please let us know if we can assist with anything else in the future.
I like the fact that is app is free however the installation step up is quite difficult if you have no experience with coding & contacting support is another issue on its own. You have to wait days to get help & more days for them to actually "help" you fix the issue. I'd go for a paid app that's reliable & convenient any day.
Our dear merchant,
We just wanted to inform you that we have made some nice changes to our app installation process, as well as to the way you can contact our Customer Experience Team.
Should you need our assistance in any form, please do reach out to support@hulkcode.com, or to me directly at sarah.krezic@hulkapps.com. I would be more than happy to assist you!
I followed the steps for installing the app and it did not work. I sent an email to customer support and they contacted me immediately and installed the app for me. It looks amazing on my website! Thank you!
Thank you for this positive review! 🙏