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The import of reviews went great. Was happy with the look of everything. Unfortunately, it took so long to load the review page on our Shopify store, we had to abandon it and revert back to using something else. Would love to use it once the bugs are corrected.
We are sorry to hear about your experience with our app. We understand that loading time is important for your Shopify store, and we have taken note of the issue you experienced. We are working hard to easily and quickly resolve this issue, and apologize for any inconvenience it caused. We are glad to hear that the initial import and look of the app were successful, and invite you to try it again after we make the appropriate corrections. Thank you for bringing this issue to our attention and we look forward to providing you with a smoother experience soon.
what happened ?
it doesn't work now
is there anyone can solve this problem and fix the bug?
i am waiting online
Thank you for letting us know about this. Our expert has reached out to you.
We are looking into this issue and hope to resolve it promptly and accurately.
Thank you for your patience!
I could not get this to function in the Galleria theme and when the support team tried to help, it screwed up pivotal parts of the store so I had to delete it.
We are very sorry for the inconvenience caused.
Our developers usually do changes in a duplicate theme so it doesn't mess up the live store.
We apologize that our service didn't make your expectations.
good. I like it. Have a nice day
Thank you :) Happy selling!
I first thought this was awesome because it lets you have the freedom to customize the look and feel of it how ever you want. It's also free for photo reviews and uploading old reviews from a spreadsheet. I spent a lot of time setting it up and was really excited. Although the upload part was not easy. There is no directions that came with the Excel template. You don't know what field is what and which is required. I did a few test run and missed one field (which I didn't know was required), then the whole app didn't work! I couldn't access the app at all. It said "server error." It took them a week to figure it out. My first email for help, I got a respond "It's working on our end. Your ticket is now closed." They didn't even bother. I had to write another email to tell them no it is not working. Anyways...I bared with it and gave them a chance. I thought they seem like it's kinda new and they need to work out some kinks...so I gave them the benefit of the doubt.
When I finally had everything set up, I realized my product slider on mobile isn't loading. I went to Shopify for help because I thought it was a theme issue. They looked into the console log and turns out that the JS from this app caused the issue! They also informed me that this app caused other issues in other themes as well. But I still wanted to give this app a chance. I wanted them to have a chance to fix it. A few days later, the issue is still there. The Shopify guru comment out their code and my slider works again. I then installed a few other review apps to test out. Well I got an email back from HulkCode saying
"It seems that you have installed many other product reviews application and that might be the reason why the mobile product slider isn't working. However, we have checked your products and the slider was working perfectly." Hahahahha blamed it on something else and no plan to fix. So yeah...all the chances that I gave them....I shouldn't have. It is a waste of time.
We're extremely sorry to disappoint you. We would be happy to have you back, please let us know if we can assist you with anything.
In fact, we've spoken to our team and have made sure we communicate properly with our clients to avoid these issues.
Free and easy to install but my reviews don't always show on my website so that has been the frustrating part.
Thank you for your review. We are sorry to hear that you are having difficulty with reviews not showing up on your website. We encourage you to reach out to our dedicated Customer Experience team and they can help you work through this issue. Thank you for choosing our app.
The reviews form look good but the reviews not showing up on the product page when the page omes up. They show up only after 1-2 minutes. Is there a way to fix that?
Hi there,
They should show up on page load. Can you please contact our support team and we'll help get this resolved for you? Sometimes there are JS conflicts within a theme that could cause this and we are happy to take a look at this for you.
Thank you.
The app just didn't work. And no support at all. Being my staff account for over 1 week but no activity. Just a waste of time :(
Hey Dr. C,
Sorry for the inconvenience. We are having someone look at this. Unfortunately, the ticket was assigned in our internal project management system but was missed by the developer.
We apologize for any inconvenience but would appreciate a chance to make this right. As you know, stuff (S***) sometimes happens. :)
But we are here and ready to help.
Thank you.
A
I couldn't get this to work so I contacted customer service. It takes them days to respond and they never did help me get it working so I went with another app.
Hi,
We are very sorry you had such a bad experience with our Customer Experience team at the time. Our team, as well as our apps, has improved drastically in the past year. In case you would be willing to give our team another chance, we would be more than happy to meet your expectations!
Have a great day ahead! :)
Good designed app and kind support but the app took to long to load. Sometimes the reviews appear, sometimes not so I can't recommend this app.
Hi there!
Thank you for taking the time to write us your feedback, it is highly appreciated.
If you are still experiencing the issue, please feel pre to contact our exceptional Experience team.