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I like the fact that is app is free however the installation step up is quite difficult if you have no experience with coding & contacting support is another issue on its own. You have to wait days to get help & more days for them to actually "help" you fix the issue. I'd go for a paid app that's reliable & convenient any day.
Our dear merchant,
We just wanted to inform you that we have made some nice changes to our app installation process, as well as to the way you can contact our Customer Experience Team.
Should you need our assistance in any form, please do reach out to support@hulkcode.com, or to me directly at sarah.krezic@hulkapps.com. I would be more than happy to assist you!
Really nice app! support team has been super! they help me and in less then one day they have translated the all parts of the app and place the reviews section where I wish, really easy to use app together to absolutely great assistance!
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
HulkCode was awesome. They were very responsive and helpful. They even went into the code and updated it with the reviews for me so I didn't have to touch the code myself. They matched it to our site and it looks great. Highly recommend! Thanks!
Working with snippets could be overwhelming for merchants.
It's fantastic to hear that our team was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!
Please let us know if we can assist with anything else in the future.
I followed the steps for installing the app and it did not work. I sent an email to customer support and they contacted me immediately and installed the app for me. It looks amazing on my website! Thank you!
Thank you for this positive review! 🙏
很不错的插件
非常感谢您对我们Hulk Product Reviews的好评！我们很高兴看到您对我们的应用程序有积极的体验。您的支持是我们前进的动力，我们将持续努力提供优质的服务以满足您的要求。再次感谢您的反馈，祝您一切顺利。
HulkApps团队
I have been using them for the past 8 months, originally loved their service and customer support. My past two orders have been short of the quality I'm used to receiving from them, blurry images, unevenly cropped images, but today was the last straw the manager got extremely rude with me for addressing the consistency in lack of quality. I wouldn't recommend to my worst enemy after today
Hi there,
We are sorry about the issues you are facing. It could be that the automatic installation didn't work properly. Please contact us so we can help rectify this issue for you.
Thank you so much.
All the photos attached to customer reviews were accidentally deleted by the app. They are telling me to reach out to my customers and ask them for their photos. I have a shaping swimsuit company, photos in reviews are everything. So upset.
Hi there,
We are truly sorry to hear that you have accidentally deleted the photos that were attached to the reviews from your valuable customers. However, due to data security, we have set our apps so that we can not access the data provided by your merchants, so we could not be of help in this instance.
We hope you have found a way to retrieve your customers' photos.
Cheers!
設定がよくわからず、チャットで問い合わせて無事完了。親切に教えて頂けるので問題ないが、英語以外でも問い合わせ可なのかは不明。設定ガイドがもう少し充実していた方が安心できた
Technical support is amazing and made all the changes I needed very quickly. They are super friendly and awesome. Would recommend this review app to anyone
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
I love this app and the hulk team is very friendly and helpful with support. The only reason I gave 4 stars is because i wish there was a feature to email the customer a reminder to review in exchange for a discount code. Please consider offering this feature. Id pay to have that implemented
The app looks great on your store! Thanks for your review and for sharing your feedback. We've flagged this as a feature request to our Product Team.
We don't have a public roadmap so I couldn't say if/when this feature might be made available. If our product team decides to implement this, we'll get in touch!