Hulk Product Reviews

Hulk Product Reviews

评论 (828)

整体评分
4.7
每个评分等级的数量
  • 81% 的评分是 5 星
  • 11% 的评分是 4 星
  • 3% 的评分是 3 星
  • 1% 的评分是 2 星
  • 4% 的评分是 1 星
2020年11月18日

All the photos attached to customer reviews were accidentally deleted by the app. They are telling me to reach out to my customers and ask them for their photos. I have a shaping swimsuit company, photos in reviews are everything. So upset.

TA3SWIM
美国
6个月 人在使用应用
HulkApps.com已回复 2021年11月11日

Hi there,

We are truly sorry to hear that you have accidentally deleted the photos that were attached to the reviews from your valuable customers. However, due to data security, we have set our apps so that we can not access the data provided by your merchants, so we could not be of help in this instance.

We hope you have found a way to retrieve your customers' photos.

Cheers!

2020年12月31日

I used this app to help my customers leave reviews. I got it installed correctly on the "Brooklyn" theme; but it will not install on the "Motion" the. Put in a ticket for them to help fix the issue; but every time I put in a ticket I only get an email stating that I need to respond to the ticket email or it would be closed out. No matter how many times I respond to their follow-up emails. Highly disappointed.

4dacultureshop
美国
5个月 人在使用应用
HulkApps.com已回复 2021年11月11日

Hi there,

Shruti from HulkApps here. We are truly sorry you were facing an issue while trying to contact our Customer Experience team, as our team is always beyond happy to help.
We are always working on improving our apps and our service as well, and we are grateful for your feedback.
We have reached out to try to make amends for this mistake on our end. Let us know if we can be of further assistance, please.

2019年12月9日

After I recieved a review, all of a sudden my product gets deleted. I will be reaching out to Shopify.

Sophisticated
美国
3个月 人在使用应用
HulkApps.com已回复 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

2019年10月5日

I really didn't like this app. I asked twice for help with an issue (unable to upload images) and it wasn't resolved. I will be removing it from my shop today.

The Nylon Swish
澳大利亚
大约2个月 人在使用应用
HulkApps.com已回复 2021年11月11日

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

编辑时间:2018年8月17日

I first thought this was awesome because it lets you have the freedom to customize the look and feel of it how ever you want. It's also free for photo reviews and uploading old reviews from a spreadsheet. I spent a lot of time setting it up and was really excited. Although the upload part was not easy. There is no directions that came with the Excel template. You don't know what field is what and which is required. I did a few test run and missed one field (which I didn't know was required), then the whole app didn't work! I couldn't access the app at all. It said "server error." It took them a week to figure it out. My first email for help, I got a respond "It's working on our end. Your ticket is now closed." They didn't even bother. I had to write another email to tell them no it is not working. Anyways...I bared with it and gave them a chance. I thought they seem like it's kinda new and they need to work out some kinks...so I gave them the benefit of the doubt.

When I finally had everything set up, I realized my product slider on mobile isn't loading. I went to Shopify for help because I thought it was a theme issue. They looked into the console log and turns out that the JS from this app caused the issue! They also informed me that this app caused other issues in other themes as well. But I still wanted to give this app a chance. I wanted them to have a chance to fix it. A few days later, the issue is still there. The Shopify guru comment out their code and my slider works again. I then installed a few other review apps to test out. Well I got an email back from HulkCode saying
"It seems that you have installed many other product reviews application and that might be the reason why the mobile product slider isn't working. However, we have checked your products and the slider was working perfectly." Hahahahha blamed it on something else and no plan to fix. So yeah...all the chances that I gave them....I shouldn't have. It is a waste of time.

Bark Rangers
美国
17天 人在使用应用
HulkApps.com已回复 2019年3月13日

We're extremely sorry to disappoint you. We would be happy to have you back, please let us know if we can assist you with anything.

In fact, we've spoken to our team and have made sure we communicate properly with our clients to avoid these issues.

2019年4月17日

The app just didn't work. And no support at all. Being my staff account for over 1 week but no activity. Just a waste of time :(

Dr.C Lab
美国
14天 人在使用应用
HulkApps.com已回复 2019年4月17日

Hey Dr. C,

Sorry for the inconvenience. We are having someone look at this. Unfortunately, the ticket was assigned in our internal project management system but was missed by the developer.

We apologize for any inconvenience but would appreciate a chance to make this right. As you know, stuff (S***) sometimes happens. :)

But we are here and ready to help.

Thank you.

A

2020年6月11日

I couldn't get this to work so I contacted customer service. It takes them days to respond and they never did help me get it working so I went with another app.

Random Panda
美国
8天 人在使用应用
HulkApps.com已回复 2021年11月11日

Hi,

We are very sorry you had such a bad experience with our Customer Experience team at the time. Our team, as well as our apps, has improved drastically in the past year. In case you would be willing to give our team another chance, we would be more than happy to meet your expectations!

Have a great day ahead! :)

2019年4月10日

my reviews work for a little then the whole day they disappear then i hire a coder becuase i think its a bug but its really just the stupid app, its costing me money when people go to my site and see 0 reviews for this item when i spent 1 hour writing reveiws manually for it

PlanetBagz
美国
5天 人在使用应用
HulkApps.com已回复 2019年4月13日

Hi There.

Please contact our support. We are sorry that you are facing this issue and we can have our team help get this resolved for you.

Thank you

2019年3月14日

I followed the instruction to install and set up the 'Product Reviews' app, but it is still not working. Waste of time.

matchingtie
美国
4天 人在使用应用
HulkApps.com已回复 2019年3月14日

Hi there,

Sorry to hear about your troubles. We actually automatically install some of the code and the rest of the instructions are laid out but can be confusing for some themes as their structure is different.

Just contact our support team and we'll help set it up for you free of charge. Hope you'll amend your review after this as it really doesn't give it justice. :)

2020年11月21日

Je ne conseil pas les application de hulk apps, le service client est très lent, le codage est mauvais et ralentis mon site, je ne comprend vraiment pas pourquoi ils ont une aussi bonne note, je deconseille si vous voulez un site rapide.

Jeff Becker Collection
法国
3天 人在使用应用
HulkApps.com已回复 2021年11月11日

Hi there,

We are truly sorry to hear that you had a poor experience with our app, and our Customer Experience team.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Let us know if there is anything we can do to improve this, please.
My kindest regards,
Shruti - Product Manager at HulkApps