Product Reviews + UGC with Q/A , 301 reviews
Good functionality and responsive support.
However, after a recent change, the app became unusable for any shop that cares about page speed, Google rankings and efficient use of resources.
The app does not allow the user to control where the JS and CSS files are injected. It just loads large files in ALL urls, even if the app is not used there. It is not possible to block it.
The result is unnessecary page size on the home page and other important pages.
Don't get distracted by the decent product review features, because there is a big price you pay for it
Thank you for your review. We understand your concern about our app possibly impacting page speed, Google rankings, and the efficient use of resources on your platform. We are sorry to hear that the recent changes made to our app caused some issues for you.
We value user feedback and are always working on ways to further optimize and improve our resources while also supporting our customers in their own page speed performance. We are currently exploring options that will allow you to be able to control and manage where the JS and CSS files are injected and will update you as soon as we have something to share.
In the meantime, if there is anything we can do to help you address the challenges you are currently facing, please don't hesitate to reach out to our support team. We look forward to hearing from you.
I used this app to help my customers leave reviews. I got it installed correctly on the "Brooklyn" theme; but it will not install on the "Motion" the. Put in a ticket for them to help fix the issue; but every time I put in a ticket I only get an email stating that I need to respond to the ticket email or it would be closed out. No matter how many times I respond to their follow-up emails. Highly disappointed.
Hi there,
Shruti from HulkApps here. We are truly sorry you were facing an issue while trying to contact our Customer Experience team, as our team is always beyond happy to help.
We are always working on improving our apps and our service as well, and we are grateful for your feedback.
We have reached out to try to make amends for this mistake on our end. Let us know if we can be of further assistance, please.
Je ne conseil pas les application de hulk apps, le service client est très lent, le codage est mauvais et ralentis mon site, je ne comprend vraiment pas pourquoi ils ont une aussi bonne note, je deconseille si vous voulez un site rapide.
Hi there,
We are truly sorry to hear that you had a poor experience with our app, and our Customer Experience team.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Let us know if there is anything we can do to improve this, please.
My kindest regards,
Shruti - Product Manager at HulkApps
All the photos attached to customer reviews were accidentally deleted by the app. They are telling me to reach out to my customers and ask them for their photos. I have a shaping swimsuit company, photos in reviews are everything. So upset.
Hi there,
We are truly sorry to hear that you have accidentally deleted the photos that were attached to the reviews from your valuable customers. However, due to data security, we have set our apps so that we can not access the data provided by your merchants, so we could not be of help in this instance.
We hope you have found a way to retrieve your customers' photos.
Cheers!
Very bad. After deleting the app it changed my background colour. Now I cant change it any more. Not even in the theme settings. ZERO stars
Hi there,
Shruti from HulkApps here. I am the Product Manager here at our company, and I am truly sad to hear that your theme background changed after deleting our app. I would really like to further inspect this issue and get it solved as soon as possible if this is a bug our app is causing. Please do reach back to us at any time, so we can get the issue further inspected and solved.
Thank you in advance!
I like the fact that is app is free however the installation step up is quite difficult if you have no experience with coding & contacting support is another issue on its own. You have to wait days to get help & more days for them to actually "help" you fix the issue. I'd go for a paid app that's reliable & convenient any day.
Our dear merchant,
We just wanted to inform you that we have made some nice changes to our app installation process, as well as to the way you can contact our Customer Experience Team.
Should you need our assistance in any form, please do reach out to support@hulkcode.com, or to me directly at sarah.krezic@hulkapps.com. I would be more than happy to assist you!
I couldn't get this to work so I contacted customer service. It takes them days to respond and they never did help me get it working so I went with another app.
Hi,
We are very sorry you had such a bad experience with our Customer Experience team at the time. Our team, as well as our apps, has improved drastically in the past year. In case you would be willing to give our team another chance, we would be more than happy to meet your expectations!
Have a great day ahead! :)
I just installed the app and it generated bugs in the add to cart button (stuck in loading and no notification shown). I uninstalled and it worked again.
Sorry guys, you have the only app allowing to add photo reviews for free and I really expected to be able to use it.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I have been trying for days to get help from support and there have been 3 people who have contacted me, no one is helping me!! I don't know how to install the app, no one is telling me how, and none of my clients can find where to leave a review of products!! This app is not worth the aggravation even though it's free! I suggest you find another one!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
pue la m* rien ne marche cette appli est nul nul nul et à cause j' ai du tout recoomencer avec le write review qui ne veut pas s'enlever
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.