The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
The app is great! Simple 5 stars and a comment box. Why would you pay more for something less user friendly? I had a hiccup while adding it to my shop and grapevine got right back to me immediately.
@David Next to the install button is a link to the guy's website. Click on that and you'll be able to find a contact link as well as more info about the product.
Easy to install, Easy to understand, and creates the extra depth to product and collection pages I was looking for.
Now my customers can let me know how they liked the product, much like the review I'm doing right now! ;)
If you are looking for a easy, effective review tool this is your ticket. Nicely priced also.