The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
It is very good, but it appears in the google search "resenha de John Doe" and it is very bad. How to get that sentence out?
Thank you for reaching out and writing your review, and I'm glad to see that you've enjoyed using the app. I am not sure what you're seeing here in the Google search results, so I'd like to take a closer look at this for you. I will send you an email shortly so that we can discuss this in more detail and hopefully I'll be able to help you with this. Please look out for my email and get back to me there. Thank you. -Victor, Shopify Support
works great as far as ease of use and letting customers add reviews but would REALLY love the ability to add pictures to help the reviews look more legitimate and show the quality of our products
Thanks for sharing your review! I'm glad to hear that you've been finding the Product Reviews app easy to use and I really appreciate your suggestion; having the ability for customers to add images to their reviews would be an excellent feature to have. I'll be definitely passing this along to our developers for consideration. Thanks again! - Julie, Shopify Support
Cameron Tea Taiwan
I know you guys are busy. but can you please update this app and add the following functions: 1. allow customers to add photos on their review
2. allow sellers to send a review request to their customers
Hi, there! Thanks for those feature requests. You can currently do both of these things using the add on for this app: https://bit.ly/30iEP21. If you need any help with the setup, feel free to contact the app's support team. Cheers! - Brie, Shopify Support
Lula Lashes LDN
I can't figure out how i send customers requests to write a review, do i need an additional add on?
Hey, there! That's correct - requesting the review is not built into this app. That being said, there are a few simple ways that you can do this. You can edit your order confirmation email so that it includes a note asking the customer to leave a review, and you can also use an email marketing app to create your own automated email for doing this as well.
The most common option would be to use an add on such as this one: https://bit.ly/30iEP21, which is made to work alongside our Product Reviews app. Feel free to reach out to our support team if you'd like more information about any of these options: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support
I am using the Debut theme ：
The desktop version sometimes displays the reviews module slowly, and the mobile terminal does not display the reviews content at all.
Hi, there! This may be an issue related to your theme, or if you've done any coding on your product pages or have any other product page apps installed, this may cause a conflict or slow down of the app as well. I'd like to take a closer look at that for you, so I'll send you an email shortly and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
L.Naturel Concept Store
No no no no! Not good when it comes to product schema markup!
It can not be edited, and the way the reviews app sorts the schema is all wrong. Please help us with this. I have to do manual schema markups for 100's of products... Thanks!
Hi, there. It sounds like you're referring to the JSON data that outputs the reviews. It is expected to get warnings from Google tools about missing data when using the app, as our developers are still working on the app's compatibility with Google's structured data requirements. There is no timeframe on this at the moment.
This should not affect your general SEO or cause your customers difficulty in finding your shop. If this isn't the issue you're referring to, feel free to contact us with more information and we'd be happy to take a look for you: https://help.shopify.com/en/questions. Thank you. - Brie, Shopify Support
The only flaw is that my customer did not have the option of inserting pictures！！！！！！！！！！！！！！！！！！！！！！！！！
Hi, there. Thank you for taking the time to provide that feedback - I'll be sure to pass that on to our developers as a feature request for you. Cheers. - Brie, Shopify Support
This is is good for reviews. I wish it would allow customers to add a pictures. If the customers were allowed to add image reviews this app would be 5 stars.
Is it not possible that the person who purchase something will only have the option to review. The one who has not purchased can't make a review
I've been using this app for 6 months and have had installation issues that both the theme developer and shopify could not resolve. Very basic reviews function and customers can only see the review at the product page level. You have to create a system in which to send out review requests to customers, there is no automation here and customers are not that motivated to write reviews. Social proof is very important so having a robust review system is important. I have since transitioned to Judge.me which integrates with Google and shows review widgets everywhere the product is displayed. The automated review request process is easy and I am now getting more reviews than ever in the last week.
This is not a bad app if you're just starting out and it's free.