Pine & Bedford Soap
I had to be off Wi-Fi. I.e., I turned off the Wi-Fi on my cellphone and used my data minutes to access this app. It was the only way to get it to work for me. Thanks to JefO from Shopify for letting me in on the workaround for this bug.
That is very strange indeed! I'd recommend deleting and re-installing the app, and making sure your device is on it's most recent update as well. Hope that helps! - Brie, Shopify Support
This app is so frustrating! It's not possible to upload a CSV file based on their own template! And no support or any kind of instructions available. No recommendation at all!
I'm sorry to hear that you're having trouble importing reviews into the app. Our steps for importing reviews can be found here: https://bit.ly/3bWGDTC, however you can always contact our support team (which is available 24/7) for help: https://bit.ly/2AWw5VA. You can contact us via scheduled callback, live chat, or email, and we'll be happy to assist. Cheers. - Brie, Shopify Support
Flourishing Cosmetics, LLC
can't input old reviews and won't remove from website after I uninstalled it and removed the coding.
Hi, there. If you'd like to import reviews, you can follow the steps detailed here: https://bit.ly/3bWGDTC. If you're having trouble with it, feel free to contact our team for support: https://bit.ly/2AWw5VA. In regards to removing the app, to remove it properly you will want to click on the button in the app's settings titled "Uninstall snippet from theme". After clicking this, you can remove the app and should see the product reviews section removed from your theme. Hope that helps! - Brie, Shopify Support
The Gi Collection
I used this app for growing my reviews and the steps were easy. The process was was very fast. I would requirement for someone else to use the app.
Took me a second to get it installed correctly (had to input the snippet code into 3 different areas on my theme code to get it to work correctly), but once I got that it is working just as intended! Though, I do wish there was an easy way to increase the size of the font. May be an issue on my end, but the text in the actual review area is much smaller than any of the other text on my product page. Might just have to do some digging in my code to get this sorted out though. Overall, I'm very happy with this app! It's doing what I wanted it to do, and it's FREE!
Hi, there! Thank you for your review. Changing the font will likely just require a small coding change. If you're using a free Shopify theme, please contact our support team and we can see if that's something we can assist with: https://bit.ly/2AWw5VA. If you're using a third party theme, please contact your theme developer for assistance. Cheers. - Brie, Shopify Support
How do I show an overall rating?
I tried it out but it doesn't show the dashboard, it's just the individual ratings
Thank you for leaving your review and reaching out. The dashboard will show each rating individually, but you should also be able to see the average star rating for a product on the storefront if you visit the product page.
If you're still having issues seeing this, please reach out and contact our support team who can take a closer look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Good app for free! But is it possible to invite clients by email to write a review about the product?
Hi, there! That's a great question - this isn't built into the app at this time, however there are a number of ways you can do this. You can do this manually using Shopify email: https://bit.ly/3aJoJ6i, automatically using an email marketing app: https://bit.ly/3cM6bof, or by using a different reviews app, such as Stamped.io: https://bit.ly/2WqKYXR. Hope that helps! - Brie, Shopify Support
emerald decor ideas
I installed the app and unfortunetly there was no section or icon appeared on the website to write a review.
any help or suggestion?
Hi, there. After adding the app to your store, you must install the code snippet into your theme in order for the section to appear. You can find the full instructions here: https://bit.ly/2ShcHYO. Hope that helps! - Brie, Shopify Support
2 months ago, I got a solution for appearing kind of [reviews (0)] even There are some reviews. Thankfully, it worked out.
However, we changed Store Theme recently, kind of that issue is happening again. So Please let us how to fix it. Thank you for your kind customer service. Best regards,
Tsuruto. - - - - - - - - - -
(the review at previous theme)
Thank you for giving a guide to fix that. I don't know how to fix.
There are some reviews on my store, but the review count is still [reviews (0)]... So please let me know how to solve this problem.
Hey, there! Thanks for reaching out about this. We have found this issue to usually be related to a specific theme. You can find information about this in the Maestrooo help docs here: https://bit.ly/2XDZr3n. If that's not helpful, feel free to contact our support team and we can take a look: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
not update the customer reviews online why??
there is a big problem with this app please try to fix the bug urgent
Hi, there. I'm sorry to hear you're having some issues with the app not updating your reviews. Please reach out to our support team so that they can look into this for you: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support