Probably half of the reviews we get turn into duplicates which I have to manually clean up. This is really annoying and weird glitch.
Thank you for getting in touch and for letting us know that you're experiencing this issue. We are aware that some merchants have been seeing duplicated reviews in the Product Reviews app, and our technical team are investigating these cases when they are brought to them.
I would suggest getting in touch with our support team about this issue, who can then troubleshoot this issue for you and escalate this to our technical team if necessary. They can be reached through the Shopify Help Center: https://bit.ly/2AWw5VA. -Victor, Shopify Support
The good thing is that the app is for free. However, the issue is that there is no reCAPTCHA security service for the app. Furthermore, the whole app isn't translated. For example the months are just in English.
Hi there, Thermowind. Thank you so much for taking the time to leave us a review for Product Reviews. We appreciate the feedback you've provided us here. It's feedback like this that helps us build great, free products for our users, and improve existing ones. I'll be sure to pass off your feedback here to our Product Team, so they can know there is a desire for reCAPTCHA security, and for complete translation of the app. Thanks again! -Imogen, Shopify Support
Tabby Cat Coffee Company
I found a better app, so deleted this one, but the "review" section in the center of my product pages at the bottom are still showing up for some reason. How can I remove them?
Hi, there. Thank you for reaching out with your question. It's possible that you haven't uninstalled the app (https://bit.ly/3yGVOf3) correctly, or the accompanying code. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can assist you with removing this. -Olivia, Shopify Support
This app is serving a broken schema with no way of fixing it. The app works well but only on the surface. It's harming your site behind the surface.
We appreciate you notifying us of this and thank you for writing your review. I will be sure to report this to our app development team. -Victor, Shopify Support
Yikes. All seems ok until it comes to importing reviews. Seems like there has been success within the Shopify community that I've attempted to mock but every time I try to upload there is a new issue that didn't exist before.
Hey there, Noisy Clan. Thanks so much for taking the time to leave a review for Product Reviews.
When it comes to importing reviews, there are a few issues that may pop up. If an import fails, it's likely caused by one of the products having reviews imported is not set to 'available' for the 'Online Store' sales channel. it's recommended that you mark your products as 'available' in the 'Online Store' sales channel before importing your reviews, as this will prevent the import from completing successfully.
Additionally, imports can enter a sort of 'stuck' state occasionally, and our Live Team will need to be contacted here to refreshed the import so it completes.
I recommend giving the availability step a try, and seeing if they resolves things. If it doesn't, then please reach out to the live team using this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Error 404 it shows. So right now app is not working, and its not cookies. I dont think its local either
Hi, there. Thanks for leaving a review, and we're sorry to hear about these 404 issues you've experienced with Product Reviews.
When investigating these 404 issues, they usually do end up being the result of a cookies setting issue with the browser you're using to login to Shopify. Product Reviews requires cookies to be enabled in order for it to load as expected. A method to confirm that this is a cookies issue by using a different browser to login to your Shopify store, and to open the application. If you're using a private viewing or incognito browser, you'll need to stop using this type of window to login to your store, as this causes Product Reviews not to work, because these windows block cookies. The method used to enable cookies is different for all browsers. If you're using Google Chrome, you can try the following steps: (Chrome menu > settings > privacy and security > cookies and other site data). The steps for checking your cookies settings for other browsers can also be found via a quick Google search.
You mentioned that you do not believe that this is a local issue, or cookies-based issue. If you believe that something more in-depth is happening with your Product Reviews application, then I recommend reaching out to the Live Team. That way, they can authenticate you accont, take a deep dive into the application, and refer to the Technical Team if needed for some advanced troubleshooting. You can access the Live Team using this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Hello. I'm using this app since several months now. And today, this app doesn't work anymore. The reviews have desappear from my website. Could you please help me ?
Hey, there! I'm sorry to hear that your reviews seem to have disappeared from your website. If you recently changed your store's theme or have an older theme, or if you made any coding changes to your theme, you may need to re-install the Product Reviews snippet: https://bit.ly/3tz1g21. If you're still having trouble with this however, we'd love to help you out. Please contact our support team and we can troubleshoot this with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
Elegant Boutique Beauty Supply
Every time a customer of mine leaves a review and I go to approve it, I get an error message saying the page doesn't exist. Please fix
Hey, there. I'm sorry to hear that you're experiencing an error message when trying to publish reviews. I'd recommend clearing your browser's cache and cookies to help resolve any local issues that may be occurring. If you're still experiencing this issue, please contact our support team and they'd be more than happy to help you resolve this (https://bit.ly/2AWw5VA). Thank you! - Brie, Shopify Support
etch + ekho | Custom Pet Portrait Jewellery & Accessories
It is my first time using this app. I imported 3 reviews but they are not showing up anywhere. Can someone help? Thank you.
Hey, there. Thank you for reaching out and bringing this to our attention. If you're looking to import reviews onto Product Reviews, then we've got a step-by-step guide to assist you with that right over here: https://bit.ly/3s3pbWQ. It's important to note that the CSV needs to be formatted properly in order for reviews to be imported successfully, so we'd recommend using the template found here: https://bit.ly/3HAFwXw.
That being said, if you need further assistance with importing reviews, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
This app was good all until it starting glitching. Every time I try to access the reviews it brings me to a page that says "404 Error". Very frustrating as someone left a fake review that we can't even remove.
Thank you for writing your review and for letting us know about this issue. I would first recommend trying to load the app in another browser, or via another device, to see if the problem is present there as well. If not, then it's likely browser related can be easily resolved with a clear of your browser's cache.
If it's present when you view the app in other browsers and devices, then there's likely an issue with the app and further troubleshooting will be required. I would recommend contacting our support team for further assistance as they will be able to authenticate you on your store and take a closer look: https://bit.ly/2AWw5VA. -Victor, Shopify Support