I have noticed an issue while using the mobile version on our site. The customer cannot leave a review and the margins are slightly off. It works fine on desktop. Any bugs needing fixed here?
Hey, there. Thank you for writing this review and bringing this to our attention. While we aren't aware of any bugs that needs fixing at the moment, there could be other factors that could be leading to the issue (eg. theme, apps). Nevertheless, our Support team would be happy to take a closer look and assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
The app is good, though there is not much support neither communication from them, but hey, do what you can and crack on.
Hey, there. Thank you for sharing this review! If you need any support with our app, then this is something that our Support team can help you with - our Support team is available to assist you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account. Cheers! -Elias, Shopify Support
I love this app! but I want help how to display all product reviews on single page. please help somebody
Thank you for reaching out and writing your review, and I'm glad to hear that you're enjoying using the Product Reviews app!
The app is designed to showcase reviews for specific products on their own product pages, and it is not possible to showcase reviews for numerous products in a single place. You could manually collect the best reviews for your store's products and add them to a Testimonials page on your website; the value of doing is explored in this article on the Shopify Blog: https://bit.ly/3dxn9X9.
Whilst the feature you've request is not currently available, this may be something you could hire a Shopify Expert proficient in coding and website development to help you with. You can view our Experts directory here: https://bit.ly/3p9T9Fm. -Victor, Shopify Support
Decent review app since its completely free but its missing a lot of features that other apps out there have. Would be great if it were updated to include features that other review apps have nowadays.
This app needs a connection between orders and the products as well as multi language support... :( Other than that its fine...
Thank you for providing us with your feedback here and for writing your review. I can certainly see why multi-language support would be beneficial if you're selling internationally, and that a clearer link between the reviews and the products themselves would be helpful. I'll be sure to pass your comments onto my colleagues who work in our app development team. -Victor, Shopify Support
Backdrops for my Photos
I have installed it but not enough information on how to use it for old orders.
I am not sure how to contact customers and give them the exact place to write a review
Thank you for writing your review and for detailing the issues you've had with the app here. Once you've installed the Product Reviews app, the option to leave a review should appear on all product pages and not just products you add to the store after you've installed it. You can view instructions on how to install it here: https://bit.ly/3cxXYDN.
In terms of notifying customers, you could do this in numerous ways. One option would be to add a short note in the product description encouraging them to write a review after their purchase, and you could also amend your order confirmation template to include a note on leaving a review. Some merchants also leverage promotional emails to encourage reviews, and may include a discount code to incentivize customers reviewing your products after they've made a purchase.
If you're looking for further assistance in using the app, please contact our support team where you'll be able to get direct help on this: https://bit.ly/2AWw5VA. -Victor, Shopify Support
My Overnight Office
I really wish they had the option to add pictures/video. My customers would really appreciate that.
Thank you for writing your review and for providing us with your feedback here. There are some apps that allow merchants to leave photo reviews, such as this one (https://bit.ly/3rz9jHV), but I can of course see why it'd be more beneficial to have this feature built into Shopify's own Product Reviews app. I'll be sure to pass your comments onto our development team for their consideration. -Victor, Shopify Support
Pine & Bedford Soap
I had to be off Wi-Fi. I.e., I turned off the Wi-Fi on my cellphone and used my data minutes to access this app. It was the only way to get it to work for me. Thanks to JefO from Shopify for letting me in on the workaround for this bug.
That is very strange indeed! I'd recommend deleting and re-installing the app, and making sure your device is on it's most recent update as well. Hope that helps! - Brie, Shopify Support
It is not clear how to set up email reminders to invite customers to write a review - is this possible or if not which app would you suggest to do this? Thank you.
Hey, there. If you'd like to send emails prompting your customers to write a review, you could do so manually using Shopify email: https://bit.ly/3aJoJ6i, automatically using an email marketing app: https://bit.ly/3cM6bof, or by using a different reviews app such as Stamped.io: https://bit.ly/2WqKYXR. This can be used as an add-on to the Product Reviews app, or on it's own. Hope that helps! - Brie, Shopify Support
Why would 'Review Title' be a required field? There is no setting to hide it. Who actually writes full detailed reviews where a title is useful.
Reviews now look like:
Title: Great Product
Body: This product is great Please add this feature. You can hide the e-mail field too, why not title.
Thank you for this feedback! I'll be sure to submit that option as a feature request on your behalf. In the meantime, you may be able to do this with some custom coding. I'd suggest reaching out to a developer to see if they can possibly make that happen for you: https://bit.ly/2X9fyGY. - Brie, Shopify Support