Product Reviews , 1,741 reviews
Reviews no longer showing - all my review detail are now useless as the app doesn't display them on the product any longer. The "write a review" button also no longer works
Thank you for getting in touch and I'm sorry to hear that you've had this issue with the Product Reviews app. If you've recently changed to an Online Store 2.0 theme, then this issue might be occurring because you can now add the Product Reviews app via the theme editor rather than by adding a snippet to your theme's code.
If this isn't the case, then please get in touch with our support team directly so we can authenticate you on the store and take a closer look at this for you. Our team can be reached directly here: https://bit.ly/2AWw5VA. -Victor, Shopify Support
I liked it when it worked properly. Now, reviews are there even when the review is deleted and it says "no reviews" on the product page.
Hey, there. Thanks so much for taking the time to leave us a review for Product Reviews. I'm sorry to hear that the app isn't working for you as expected. Based on what you've described here, it sounds like you'll need some help from our Live Team to have this resolved. Please, use this link (https://bit.ly/2AWw5VA) to reach out to the team so they can take a closer look into these issues, and help find a resolution. -Imogen, Shopify Support
The good thing is that the app is for free. However, the issue is that there is no reCAPTCHA security service for the app. Furthermore, the whole app isn't translated. For example the months are just in English.
Hi there, Thermowind. Thank you so much for taking the time to leave us a review for Product Reviews. We appreciate the feedback you've provided us here. It's feedback like this that helps us build great, free products for our users, and improve existing ones. I'll be sure to pass off your feedback here to our Product Team, so they can know there is a desire for reCAPTCHA security, and for complete translation of the app. Thanks again! -Imogen, Shopify Support
After deleting the code and the app the feature is still shown in a broken way. Not good at all. Hope support will come back to me and fix the issue.
Hi, there. Thank you for connecting with us. It sounds as though there may be some leftover code from the app on your store.
Our 24/7 Support team can absolutely assist with this. If you haven't already, please reach out to us using this link (https://bit.ly/2AWw5VA) so we can support you further. -Olivia, Shopify Support
It cannot display on mobile!!! I checked the url on mobile, it haven't load this extension. This problem has existed for many years, no one deal with it.
Hello! Thank you so much for writing to us. In fact, to view the admin of the Product Review app using a mobile device, you just have to access it via the Shopify mobile app (https://bit.ly/3w7tban) first.
Please give that a try and make sure to reach back out if other questions come up. -Olivia, Shopify Support
If I could give it less than 1 star I would. It looked so promising. but just didn't work and added code to the bottom of pages where reviews were left. Then i deleted the app and the reviews disappeared, but the "write a review" prompt is still there. NO ONE is helping they all just blame everyone else. Worst customer service ever.
Hi, there. Thank you for taking the time to share your feedback with us. I am sorry to hear the app didn't work for you, but I do want to ensure you get the support you need with this.
The code that you inject to use the app, must be removed after you delete the app. Where the reviews appear on your page, also depends on where you insert the code snippet during set-up. For further assistance with removal, please connect with our Support team directly here: https://bit.ly/2AWw5VA. We'd be glad to assist. -Olivia, Shopify Support
useless app as the connection is never verified & review never showed on product pages, just rating showed. Waste of time
Thank you for taking the time and bringing this to our attention. We haven't received any other reports of a similar issue. However, it is possible that the issue could be due to the browser's settings. For example, in order for apps to work properly, you may need to allow third-party cookies (https://bit.ly/3I9Dz4p) and disable do not track (https://bit.ly/3mu81hh) for your browser.
If the problem continues to persist after adjusting your browser's settings, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Won’t give me the money I earned through the website. They’re literally holding it hostage. It’s been almost 3 months. Do they expect only company’s to be able to use this app? They’re asking me for financial statements for the company while I only have my personal bank as a starter. I don’t have a house so I can’t give lease papers I don’t have my name on utilities. Why else would I be trying to make something of myself on this website. Shopify expects you to be a functioning adult to use their shit. No Im using your shit because I need help with life lol. Give me my money. I can only give as much as I can. I advise only use this service if you have your own house lol.
Hi, there. Thank you for reaching out to us. It appears you are experiencing an issue unrelated to Product Reviews. For further assistance and insight into your situation, I encourage you to connect with our Support team directly at this link: https://bit.ly/2AWw5VA. -Olivia, Shopify Support
i use this app for my store i love everything this app does always on top of my everyday needs thanks
Hey, there. Thanks so much for taking the time and sharing this review! We're delighted to hear that you love Product Reviews, and our app is meeting your everyday needs. If you have any questions or you need help with our app, then please don't hesitate to reach out to us by visiting the Shopify Help Center (https://bit.ly/2AWw5VA) and logging into your account to create a support request. Cheers! -Elias, Shopify Support
The app works really good, i had some issues with one browser but on chrome it works fine now. Good to manage reviews. Recommendable.
Thank you for taking the time and writing this review! We're glad to hear that Product Reviews is working fine on the Chrome browser. While we do recommend using Chrome, the issue for your other browser could be due to the settings. We'd recommend enabling third-party cookies and third-party tracking to ensure that your browser works properly with our app.
If you run into any issues with Product Reviews, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support