All reviews
Bastille
Hello Shopify support theme,
Thanks for this great app. One question though. How can I get the snippet to be optimized for SEO? Right now, when I run my site in Google's "Rich Result Test", Google seems to not find all the necessary data on the product page. I get this message: "Not all markup is eligible for rich results", my product pages are duplicated and half of them do not carry the aggregate review + review count. Thanks in advance for your help!
Developer reply
Hello, there. Thank you for taking the time and sharing this review. We're glad to hear that you're enjoying the app!
Our developers are aware of the incompatibilities with Google's latest requirements and they are working on a solution. However, while there isn't a time-frame that we can provide for this, we'd be happy to submit a feature request on your behalf.
Alternatively, there is a third-party app, called Rich Snippets for SEO (https://bit.ly/2TLwe7U), which can integrate with Product Reviews and enable Rich Snippets for your store. If you need any assistance with this app, you can always reach out to the developers through the contact information found in the Support section (https://bit.ly/33brIzk) of their app's page. Cheers! -Elias, Shopify Support
The T-shirt Therapist
I love this app! It does just what I need, and it's free! I love the star-rating system, and the reviews are simple to leave and display.
Fantasy Forge Jewelry
This app works great! Easy to use, it works, I would recommend it for beginners and beyond. Choose the right review design to fit your site theme.
Curly Sunshine
I recommend this app to everyone. Just amazing . Thank you. This app helped me in a lot of of things. Thank you <3
Historic-One
Same issue as the previous comment about the lack of multilingual support. Please have it added to a future release: The customer experience is terrible for English-speaking people if they see your app written in French by default when the rest of the site is all in English.
Developer reply
Thank you for getting in touch and writing your review. I presume that your site has a multi-language feature but the app does not translate along with it, based off of the information you have provided.
I can certainly see why having this multilingual support would be desirable, and why having consistency across your website in terms of language is important. I would recommend either speaking to a Shopify Expert to see if they can assist with language translation of the app via custom coding (https://bit.ly/3p9T9Fm), or you may wish to consider some third-party reviews apps that have a translator built in. Loot Product Reviews is one that comes with multiple language options: https://bit.ly/3pjQpFw. -Victor, Shopify Support
Lini et Moi
Ahhh this app is in general ok and works also ok but there are two major points which: 1. If there is no review - the stars review on the product page shows 5 empty stars! This is a no go! Potential customers can get this wrong and thing the article has 0 stars! Thats a usability no go. Solution: if there is no review just post a test: "write a review" - or show nothing! 2. The loading delay is quite huge on all pages meaning for example if you enter a product page the stars review need about 1-2 seconds to load completely so the site loaded ready and then.. after 1-2 seconds the review stars are loaded and the site "jumps" as the block needs some space. this can and should be prevented by a better implementation or a loading icon.
Developer reply
Thank you for reaching out and providing us with this feedback via your review; it's greatly appreciated. I can certainly see why having the reviews load faster and not show five empty stars when there are no reviews would be helpful.
Feedback from merchants plays a big part in how Shopify's apps and platform develop over time, and I will be sure to pass your comments onto our development team. If you are looking for an alternative solution that may suit you better, there are a number of third-party reviews apps on the Shopify App Store that you can consider: https://bit.ly/3w4Wlog. -Victor, Shopify Support
LANNA Cosmetics
This app is simple and helpful. However, is there any app that can connect this app and send email automatically to collect the reviews?
Developer reply
I'm glad to hear that you've enjoyed using the app and that it's been easy to use! Thank you for leaving your feedback.
In terms of emailing customers asking for reviews, this is not an in built feature of the Product Reviews app built by Shopify. There are however a number of different reviews app that offer more features, including the option to email customers about leaving reviews. One app you can consider is Email Marketing Follow Up (https://bit.ly/3uPyaJ2), but there are many others on the Shopify App Store. -Victor, Shopify Support
Sneuzz
I like the app, ability to customize with CSS and html is amazing, but is there a way to add additional field to the review?
Developer reply
I'm delighted to hear that you're enjoying the app! Thank you for letting us know here.
It isn't possible to add extra fields to the app; at least not without custom coding that would not be supported by our design time. You could look into hiring a Shopify Expert to ask if this is something that could be done (https://bit.ly/3p9T9Fm), or you could look into other product review apps that may offer the field options you're looking for: https://bit.ly/3wMPlMN. -Victor, Shopify Support
Whistling Yarns
This app is very easy & quick to download, its free (that's a big for a small business). I have a question though - does is send auto emails (for reviews) to customers who have purchased from the store? Or is there a link we can send to customers so we can request them to write a review?
Developer reply
Thank you for reaching out, and I'm glad to hear that you've found the app easy to use. The Product Reviews app will not send automatic reviews to customers after they make a purchase, however there are a couple of ways you could go about this.
One option is to simply amend your order notification template to include a link back to the store encouraging customers to leave a review: https://bit.ly/3c9tAiF. Alternatively, you could consider a different reviews app offered by a third party: https://bit.ly/3wMPlMN. Many of these apps come with extra features such as an option to send automated email reminders. -Victor, Shopify Support
BUT THAT CHICKEN
This app is impossible to uninstall. I've uninstalled it and it still allows customers to leave reviews.
Developer reply
Thank you for sharing your review. To completely uninstall the Product Reviews app, you will need to remove any code that you had originally entered during the installation process. The code snippets that you need to delete can be found in our Product Reviews guide in the Shopify Help Center here: https://bit.ly/3fJ6n7H.
If you need any assistance removing code, then I suggest contacting Shopify Support directly. You can get in touch here: https://bit.ly/3cJkx8V.
I hope this clears things up, and thanks again for your feedback! - Julie, Shopify Support