works great as far as ease of use and letting customers add reviews but would REALLY love the ability to add pictures to help the reviews look more legitimate and show the quality of our products
Thanks for sharing your review! I'm glad to hear that you've been finding the Product Reviews app easy to use and I really appreciate your suggestion; having the ability for customers to add images to their reviews would be an excellent feature to have. I'll be definitely passing this along to our developers for consideration. Thanks again! - Julie, Shopify Support
Chelsea Jones Shoes
Overall the app is easy to add to your store, works well, and looks great, but as other reviewers have said, it would be soooo great if we could just have it auto-send review requests to customers! There are add-on apps, but this app really just needs this one feature to be useful. Instead of app on top of app. Adding photo capability would really bump it up (being a fee app), but at the very least have it send out review requests.
CKG Knife Works
You have to add a snippet of code to every product you want the customer to be able to review. I have hundreds of products and more every day. That is way to much to do, I need something that will do this for me.
Hi, there! You only have to add the code snippet once, to your product-template.liquid file. This automatically applies this to all of your products, so there is no need to add it to each individual product. You can find the instructions here: https://bit.ly/2ShcHYO. Feel free to contact our team if you need assistance: https://help.shopify.com/en/questions. - Brie, Shopify Support
Cameron Tea Taiwan
I know you guys are busy. but can you please update this app and add the following functions: 1. allow customers to add photos on their review
2. allow sellers to send a review request to their customers
Hi, there! Thanks for those feature requests. You can currently do both of these things using the add on for this app: https://bit.ly/30iEP21. If you need any help with the setup, feel free to contact the app's support team. Cheers! - Brie, Shopify Support
Please add customer photos as an option! It's the only reason I even considered other apps. Other than that, easy to use so far.
Lula Lashes LDN
I can't figure out how i send customers requests to write a review, do i need an additional add on?
Hey, there! That's correct - requesting the review is not built into this app. That being said, there are a few simple ways that you can do this. You can edit your order confirmation email so that it includes a note asking the customer to leave a review, and you can also use an email marketing app to create your own automated email for doing this as well.
The most common option would be to use an add on such as this one: https://bit.ly/30iEP21, which is made to work alongside our Product Reviews app. Feel free to reach out to our support team if you'd like more information about any of these options: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support
i am not thinking highly of it at the moment. i can't find information on it about how i request reviews from my customers
Hi, there. A review request isn't built into this app, however you can set that up a variety of different ways. One way is through editing your order confirmation email so that it includes a written request for the customer to leave a review. Another option is to use an email marketing app to create a new automated email that is sent out post-purchase, making that same request.
The most popular option is to use this product reviews add on app: https://bit.ly/30iEP21. This is designed to work with the Shopify Product Reviews app, and allows you to automatically send emails to your customers requesting reviews of their recent purchase. If you need help with any of the above options, feel free to reach out to our support any time: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support
I am using the Debut theme ：
The desktop version sometimes displays the reviews module slowly, and the mobile terminal does not display the reviews content at all.
Hi, there! This may be an issue related to your theme, or if you've done any coding on your product pages or have any other product page apps installed, this may cause a conflict or slow down of the app as well. I'd like to take a closer look at that for you, so I'll send you an email shortly and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
I am using the Supply theme and somehow when in mobile view, I cannot see the full review. For example, if the review says Great taste, the mobile view only shows eat taste. Everything works fine on desktop view. Would love some help to get this fixed!
Hello! Thanks for taking the time to reach out here. This is something that our Theme support should be able to resolve for you - if you haven't already, please reach out to our support team and they can have this sent up to the correct team for you: https://help.shopify.com/en/questions. Cheers. - Brie, Shopify Support
Really useful to get feedback from our customers and for potential customers to help with their buying decisions.