The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
All reviews
M3Greek®
My customers use the application with no issue but it does not count the number of reviews that I have. I can have 3-4 reviews for an item but the review count is still zero.
Developer reply
I'm sorry to hear that you've had this issue but thank you for notifying us about this here. I'd like to take a closer look at this to see if it's possible to have the review count update correctly, so I will send an email to touch base with you on this. Please look out for that and get back to me if you'd like me to take a look at this for you. -Victor, Shopify Support
beauty-company.be
App works, but the aggregate rating data is not working to google. Can somebody help me with this please?
Developer reply
Hi, there! Thanks for reaching out about this. It is expected to receive warnings from Google tools about missing data, as we're still working on the app's compatibility with Google's structured data requirements.
These warnings only impact Google's Rich Results function, which isn't something that they guarantee putting on any of a website's pages anyways: https://bit.ly/2WmGdP1. This will only affect eligibility, however once eligible there's a chance the upgrade to your results may still not happen.
This won't affect your general SEO or cause any difficulty in customers finding your shop. These sorts of warning messages are also expected if your page has no reviews, or if your store has no review app. Hope that provides some context, but feel free to contact our team if you have any more questions. Cheers! - Brie, Shopify Support
Alimento
Good easy to use app and the way the reviews display on the product pages work really well on our new theme. Just one thing missing really, product review emails to customers after purchase. Do you provide this service at all?
Developer reply
Thank you so much for the feedback and we're glad to hear the app is working well for the business so far. To do this, I'd recommend using a third-party app like Stampd: https://bit.ly/36nzXfC. - Oliver, Shopify Support
StudioSeventy5
I've changed my template and would like to add the product reviews to this new template however I'm getting an error message to clear my cookies also, or use another browser. I have submitted a ticket, hopefully the team can assist as they did before by installing the reviews for me on the product pages. Thank you
Developer reply
Hi, there! This may be an issue related to the new theme you're using. I'd like to take a closer look at that for you, so I'll be sending you a quick email shortly and we can do some troubleshooting together. All the best! - Oliver, Shopify Support
LEZET BOUTIQUE
I cannot find where on the theme the product.description tag is, it would be helpful if you specified where it is as there are thousands of options in the code and I can't find it
Developer reply
Hi, there! This might vary based on your theme, however if you're using a Shopify theme then your {{ product.description }} liquid tag should be found in your product-template.liquid file under "Sections" in your code editor.
There is also a search bar in each file, so that you can easily search for any tags there. If you're still having trouble finding it, feel free to reach out to our support team for assistance: https://help.shopify.com/en/questions. - Brie, Shopify Support
Thompson Ferrier
Hi, the app works great but I've been reaching out & following up regarding my request and I haven't heard back yet.
Developer reply
I'm glad to hear that the app has been working great for you! In terms of your request, I'm sorry to hear that you've not heard back, and I will reach out to you over email to learn more about this. Please keep an eye out for my email and get back to me with more information so I can look into this for you. -Victor, Shopify Support
Magda Store
No funciona correctamente, solicito ayuda en la instalación, me gusta la APP y su interacción con los clientes reales
Brand Only
Buyer Must have an option to upload photos in Review, as this is a very basic function in any ecommerce site
Developer reply
Thank you for the review and the feedback! I'll be sure to pass this on to our developers for you as a feature request. In the meantime you can add these using the Stamped.io reviews app, which can be used as an add-on to the Product Reviews app, or on it's own: https://bit.ly/377v1fx. Hope that helps! - Brie, Shopify Support
amazembroidery.com
Just instaled the app. Unfortunately, this app does allow customers to add pictures or videos of the product. :( I have an Etsy shop with a ton of reviews with the pictures....Also, can't transfer my revies from Etsy to Shopify :(
Developer reply
Thanks for your feedback! It helps us better understand what our merchants' needs are how we can better support you. I can definitely see how including pictures or videos in reviews would be valuable for many businesses, and I'll be happy to pass your feedback along to our developers as a feature request.
In the meantime, you may be interested in the Stamped.io app: (https://bit.ly/3defADg) which can be used as an add-on with our app. This app can also collect photo and video reviews, as well as import reviews collected outside of review apps: (https://bit.ly/33M6Tx3). I'm not certain whether this includes Etsy reviews; however, you can reach out to the app developer for further support on their app store page. I hope this helps! Hope to hear from you soon. - Ryder, Shopify Support
foxey silks
This is a very good, basic review system but is there any way to NOT have each review pile one on top of the other as they come in? This is giving me anxiety. Is there no better way of organizing the system? I saw this response to another person's comment: "Hi, there! Thanks for those feature requests. You can currently do both of these things using the add on for this app: https://bit.ly/30iEP21. If you need any help with the setup, feel free to contact the app's support team. Cheers! - Brie, Shopify Support" which prompted me to download the upgrade. Can someone please help me (can email me at ciao@foxeysilks.com) by explaining how to move over EXISTING reviews into this new system? And, is it going to pile one on top of another again or will there be "pages" so that it's more organized? Please help! I am trying to integrate!
Developer reply
Thanks for taking the time to share your feedback. I'm sorry to hear about the trouble you've been having with setting up your reviews in a manner that feels the most comfortable for you, and I'd love to see how we can help you get on track. The Stamped.io app you're referring to is a third-party app, and they'll be the best team to contact for any questions regarding their products: (https://bit.ly/36FHWDq). I've gone ahead and emailed you some more information, and look forward to continuing this conversation through there. Hope to hear from you soon! - Ryder, Shopify Support