Reviews
MDTC Jewelry
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product?
Pls reply me,my shopify theme is Debut
Developer reply
Thank you for getting in touch. If you're using a recent version of Debut, you should be able to install the snippet in "product-template.liquid", which will be listed under "Sections" in the code editor. You can view this screenshot from my test store for guidance on where to install the snippet: https://screenshot.click/13-53-17894-15781.png.
If you're unable to find this template or are having any other issues installing the snippet, please contact our support team directly who can authenticate you on the store and offer their direct assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Genius Lab Gear
Works in general but several issues:
1) When adding a "Reviews" section in Online Store 2.0 product page, it only shows the summed reviews and not individual reviews (this is not the "star rating" section). There's nowhere to click to expand it either.
2) There's no way to change the color of the stars. It picks up the store theme, which is nice, but now my stars are black - literally the definition of blending in. 3) Unlike most other review apps, it doesn't show the distribution of reviews or let you filter by rating (no filters at all) The stars do show up now on Google SEO, though, which is nice for a free app. Please keep working on more features to improve this app.
Developer reply
Thank you for writing your review and for sharing your feedback with us here. I can appreciate how the issues you've cited make the app more difficult to use for both you and your customers, and I will be sure to pass your suggestions onto our app development team. Thanks again for getting in touch. -Victor, Shopify Support
FaTH
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product?
Developer reply
Hi there. Thank's so much for your review and for providing us with this feedback. In some themes, this file has a different name. If you cannot find "product-grid-item.liquid," then look for one of the following:
- product-card-grid.liquid
- product-card.liquid
- product-card-item.liquid
- product-block.liquid
- product-item.liquid
This information and more is also in our Product Reviews guide here (https://bit.ly/3AqEDx9) if you want to follow along. I hope this helps you out, and thank's again for your review. -Marty, Shopify Support
CLB Beauty Aus
My theme doesn't have snippets/product-grid-item.liquid - where do I put the code in to get the stars under my product?
Developer reply
Hi there. Thank you very much for your great review and feedback. In some themes, this file has a different name. If you cannot find "product-grid-item.liquid," then look for one of the following:
- product-card-grid.liquid
- product-card.liquid
- product-card-item.liquid
- product-block.liquid
- product-item.liquid
You can find this information and more in our Product Reviews guide here (https://bit.ly/3AqEDx9) if you want to follow along. I hope this helps you out, and thank's again for your review. -Marty, Shopify Support
Music Discoveries
I have been using this app for years and it's been perfect, but recently I've been getting the 404 page so I can't manage or reply to customer comments. I cleared the browser history/cookies etc and the problem is persisting.
Developer reply
Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. We were not able to replicate this issue through regular usage or re-installation. Does the issue persist for you after re-installing our app?
If the issue continues to persist, then we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support
Cnoc Outdoors
Easy app that allows us to review and manage reviews. We've been using this app for a couple of years with no issues. I do have one question that's still unanswered - Can we send a reply or communicate with the customer who left a review while it's still Unpublished? Or is the Reply feature only functional once a review is Published? This comes up when a customer leaves a fake name, a nickname, or sometimes no name at all and our customer support team is trying to follow up effectively with a product issue. Thank you!
Developer reply
Hey, there. Thank you for taking the time to provide this great review and fantastic feedback. I can certainly understand the potential benefits of allowing replies to be made before a review is published.
You are correct in assuming that as of right now, a review must be published before replying to said comment. However, I would be happy to submit your feedback up to our developers for future consideration. Thank's again! -Marty, Shopify support
Cheerystyle
Is this app currently available? Garbled characters appear when using the template！Is this app currently available? Garbled characters appear when using the template
Developer reply
Hey, there. Thank you for reaching out and bringing this to our attention. We weren't able to replicate this issue through re-installation or typical usage. Does the issue persist for you after re-installing our app?
If the issue continues to persist, then we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Elias, Shopify Support
#moi Colibri
Error 404. the app work correctly fex days, but no now. Why? How to accept cookies of app if i can't open the app?
Developer reply
Hey, there. Thank you for bringing this to our attention. We weren't able to replicate the issue on our end. Could you see if clearing your browser's cookies and cache (https://bit.ly/3lOnjN5) can resolve the issue?
If the issue persists, then we will need to access your account in order to take a closer look at the issue. Please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3gqKnPt). Cheers! -Elias, Shopify Support
SpinBot
Even after deleting the app , I still get the review section in one product. Dont know what bug it is.
Developer reply
Hey, there. Thank you for reaching out and bringing this to our attention. It looks like the snippet for Product Reviews hasn't been removed from your theme's coding. You can try to remove the snippet by following our installation guide, that's right over here: https://bit.ly/2Xiz1qN.
If you run into any issues with removing the snippet, then this is something that our Support team can help you with. While we’re not able to provide account-specific support via the App Store, our Support team would be happy to continue assisting you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log in to your account. Cheers! -Elias, Shopify Support
Formosa Walls
Hi, I have a review on a product which is visible however, the "REVIEW" count is still showing as "REVIEW (0)". How do I remove the Zero? The link to the page as below,
https://www.formosawalls.co.nz/collections/3d-panels/products/honeycomb Cheers
Developer reply
Hey, there. Thank you for reaching out. It looks like we’ll need to access your account in order to resolve this issue and our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log in to your account to create a support request. Thanks! -Elias, Shopify Support