It is a great app. However, it will be greater adding a uploading pictures function. Thank you for the amazing app.
I'm delighted to hear that you've enjoyed using the Product Reviews app and we appreciate you sharing that feedback with us here. In terms of allowing customers to upload photos through the app, I can certainly see why this would be a useful addition and I will be sure to pass your comments onto our development team. Thanks again. -Victor, Shopify Support
Hastings House Design
Instructions for CSV formatting are basic and there is no FAQ for common issues or a troubleshooting guide. Shopify CS seems to be mystified by the fact that there could be issues and are not helpful, just time-consuming with no real outcome.
I am sorry to hear that you've had a negative experience with the Product Reviews app and have not received the support you were looking for when you reached out to us directly. If you'd like additional support, please feel free to post a thread on our Community Forums (https://bit.ly/3Dra90R) about this issue and tag me (@Victor) and I would be happy to look into this further for you. -Victor, Shopify Support
Abstracts and Sienna Inc.
Hello. I'm using this app since several months now. Simple free app. Works well. Really easy to install and use.
Thank you for writing your review and I am delighted to hear that the Product Reviews app has worked well for you and your business! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
The app is terrible now after 2.0 came out. When you leave review the stars are not showing correct. I pay 80$ monthly and basic things like this is not fixed what are important for the business.
Thank you for your review. I'm sorry to hear that you're not enjoying the app lately - it sounds like your review stars aren't showing correctly, which is most likely a theme related issue. If you're using a Shopify-created theme, we'd be happy to help you out with that! Please visit our Help Centre to request support from our team: https://bit.ly/2AWw5VA. If you're using a third party theme, your theme developer should be able to assist you with that as well. Hope that helps, and feel free to contact our support team with any further questions. - Brie, Shopify Support
App stopped working today, reviews and stars can't be seen. Will give 1 star until it's fixed. App works ok imo, it's a 5 star for me (when it works). edit: looks like it's fixed
Hi, CryptoNumeris! So sorry to hear that your app wasn't working, however I'm glad to hear that everything is resolved for you now. Thank you for the kind review. If you have any other issues with the app, our support team would be glad to lend a hand any time: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
Hello. I'm using this app since several months now. And today, this app doesn't work anymore. The reviews have desappear from my website. Could you please help me ?
Hey, there! I'm sorry to hear that your reviews seem to have disappeared from your website. If you recently changed your store's theme or have an older theme, or if you made any coding changes to your theme, you may need to re-install the Product Reviews snippet: https://bit.ly/3tz1g21. If you're still having trouble with this however, we'd love to help you out. Please contact our support team and we can troubleshoot this with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
Elegant Boutique Beauty Supply
Every time a customer of mine leaves a review and I go to approve it, I get an error message saying the page doesn't exist. Please fix
Hey, there. I'm sorry to hear that you're experiencing an error message when trying to publish reviews. I'd recommend clearing your browser's cache and cookies to help resolve any local issues that may be occurring. If you're still experiencing this issue, please contact our support team and they'd be more than happy to help you resolve this (https://bit.ly/2AWw5VA). Thank you! - Brie, Shopify Support
Die App funktioniert prima, es sieht alles Bestens aus und die App ist einfach zu bedienen und die Rezensionen zu akzeptieren auf der website.
RUKO Shop UK
Simple free app. Works well. Would be nice to have some extra features like linking to emails asking customers for a review. So customers could leave a review upon purchasing an item on the site. But simple enough and effective enough
Thank you for writing your review and for sharing your experience using the Product Reviews app here! We appreciate you taking the time to do so.
I'm glad to hear that you've found the app simple and easy to use, but can appreciate why having an option to email customers asking for a review would be really useful. I'll be sure to pass your comments on to our app development team. -Victor, Shopify Support
Luise & Fritz - Christine Luise Raabe
updated may 03, 2022
APP ONLY WORKS ON OUR iPad within the shopify app - NOT ON WINDOWS No matter which computer, no matter wich Windows 10, 11 or the ancient Win 7, no matter which browser Mozilla, Chrome, Edge even with deleted cache and cookies.
Once again the app doesn't work. An annoyance for months. After a short time, after several reinstallations, it worked again, but now it suddenly stopped working again. Again the error message as mentioned below
Not really usable on Windows. old comment:
I've been getting the following error message when I open the app:
"An unexpected error occurred. Try refreshing this page or going to another page in Shopify. If that doesn't work, visit our status page for updates and try again later." Reinstalling several times didn't help either. Please check!!
I'm sorry to hear that you've had this problem and thank you for letting us know here. If you're having the same issue after reinstalling the app, I would try accessing it through different browsers and devices to see if it's consistently failing to load across each one.
You can contact our support team directly if the problem persists; they can be reached through our Help Center through this link: https://bit.ly/2AWw5VA. -Victor