I installed this app and it never worked on phones, which is what most of my customers use. Furthermore, the installed code apparently disabled my mobile features because you can no longer click on our product photos, add our products to your cart, or click on anything. It has been a week and my website is still not working, as the support team has not fixed it and we are losing sales every day. Apparently you get what you pay for, although at this point we have paid a lot in lost sales...

People cant write a review. It says too many requests have been made. I called and chatted with Shopify for 3 weeks, they cant figure it out. Terrible service.

I've sent a question : about microdata and JSON mixed. Micro datas (AggregateRating) are not taken into account by Google (fail the test of Google structured data testing tool).
It would be better to implement Product Reviews in the same format as the rest of the structured datas: JSON-LD. Moreover it's for the same developper.

I've had no answer... even in my spam folder.

absolutely horrendous. it's rocket science to put into your theme code if you're unfamiliar with coding. it's even worse trying to Import a simple CSV file with UTF-8 coding even from Numbers App on Mac. plus there isnt a single page that can give adequate support. the exported reviews file isnt even recognized when attempting to reimport the exact same file.

Really didn't work well. Unusable in Safari, constant hanging when trying to fetch reports or view individual reviews. Disappointed by the product. Went to Stamped.io instead.

The app does not seem to be working; people are giving us reviews yet it shows no reviews received yet.

This app fundamentally fails to provide product review schema that can be read by search engines, and used to create enhanced SERP listings. Reviews should not be loaded via javascript - they are not being picked up by search engines. Anybody can verify this by going to Google Search Console and looking at the "enhancements" section.

These are basic, key components to every e-commerce store and there's no excuse for the poorly-though out way this was implemented.

Shopify is actively hurting their customers' revenues by not fixing this.

It also shouldn't be overriding the theme's font sizing with its own uncustomizable stylesheet.

Be aware, if you import reviews using a CSV it can duplicate the reviews.
If you got any error while uploading the CSV, it upload all row with no error, if you fix the rows with errors and upload the same file all reviews will be duplicate it.
They do not have a way to delete them in bulk, you will need to delete 20 at a time.

Leaves bits of code within your website when you uninstall - Had to hire shopify help to get it removed as this isn't my area of expertise.

Doesn't work with mobile device - reviews simply don't submit. Was informed this by a very sweet client, makes me wonder how many reviews I've lost in the last 6 months?

No way of verifying whether the reviewers are legit or not either.

Wouldn't recommend, better paying the 5 euro for a review system that actually works.

Suddenly all my reviews are gone and I have to import them all over again. It's a shame that this is the only free review app where you can import your reviews from other sources (i.e. Etsy).