Product Reviews

Product Reviews

by Shopify

The simplest way to share your customers' experiences.

3.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    68% of ratings are 5 stars
  • 4 of 5 stars
    12% of ratings are 4 stars
  • 3 of 5 stars
    6% of ratings are 3 stars
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    10% of ratings are 1 stars

All reviews

1 - 10 of 150 reviews

italchair-outlet

I do not find any way to use it in a multilingual mode. For example, I can translate "CUSTOMER REVIEWS" to Italian. But then, "RECENSIONI DEI CLIENTI" will appear on the English site

Peachyness.fr

Same as most disapointed review, the app did not work, duplicating on my product page. And when I deleted the APP, the "review title", the "write a comment" and "previous comments" are still on my page, although the app has been deleted. I can't seem to figure out where, in the liquid product page, the code is ! I just ruined my product page.

Homelab Fabric

I did uninstall a code from product-template.liquid template
but there is your code somewhere else also. difficult to remove and playing with my reviews doubling it
also customer support is not responding

Developer reply

April 26, 2021

Thank you for writing your review and I'm sorry to hear that you've had this issue. If you're seeing your review duplicate on the storefront, there's likely an error with the app's code snippet in your theme's HTML. I would recommend checking your theme's code to make sure you do not have any duplicated coding on your product pages.

If you are unable to locate the duplicated code, I would recommend contacting our support team directly so that you can be authenticated on the store. Our team will then be able to investigate this issue for you. You can reach them over phone, live chat, and email here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

Arko Training Ltd

Do not download this app if it does not work for you it leaves code on your site that you cant remove.. leaving dead links to the app

Shop Nanomi

I cannot disconnect the apps in my store, please help me to disconnect it. The apps doesn't work well

Developer reply

April 5, 2021

Thank you for writing your review and I am sorry to hear that you have had issues uninstalling the Product Reviews app from your store. If you've fully installed the app in your store, you'll want to remove the snippet of code you added to your store's theme code when uninstalling. The code will typically have been added in the product-template.liquid template in your theme, as referenced here: https://bit.ly/3cxXYDN.

If you're still having issues removing the app and any installed code from your store, please contact our support team who can authenticate you on the store and take a look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

BIBABU

This app is so frustrating! It's not possible to upload a CSV file based on their own template! And no support or any kind of instructions available. No recommendation at all!

Developer reply

March 2, 2021

I'm sorry to hear that you're having trouble importing reviews into the app. Our steps for importing reviews can be found here: https://bit.ly/3bWGDTC, however you can always contact our support team (which is available 24/7) for help: https://bit.ly/2AWw5VA. You can contact us via scheduled callback, live chat, or email, and we'll be happy to assist. Cheers. - Brie, Shopify Support

Flourishing Cosmetics, LLC

can't input old reviews and won't remove from website after I uninstalled it and removed the coding.

Developer reply

March 2, 2021

Hi, there. If you'd like to import reviews, you can follow the steps detailed here: https://bit.ly/3bWGDTC. If you're having trouble with it, feel free to contact our team for support: https://bit.ly/2AWw5VA. In regards to removing the app, to remove it properly you will want to click on the button in the app's settings titled "Uninstall snippet from theme". After clicking this, you can remove the app and should see the product reviews section removed from your theme. Hope that helps! - Brie, Shopify Support

emerald decor ideas

I installed the app and unfortunetly there was no section or icon appeared on the website to write a review.
any help or suggestion?

Developer reply

February 19, 2021

Hi, there. After adding the app to your store, you must install the code snippet into your theme in order for the section to appear. You can find the full instructions here: https://bit.ly/2ShcHYO. Hope that helps! - Brie, Shopify Support

GioMedic

not update the customer reviews online why??
there is a big problem with this app please try to fix the bug urgent

Developer reply

February 11, 2021

Hi, there. I'm sorry to hear you're having some issues with the app not updating your reviews. Please reach out to our support team so that they can look into this for you: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support

TAY Medical

I deleted the app but the review stars still remain active. how can I remove this? after 3 days of waiting it is still not removed

Developer reply

February 10, 2021

Thank you for reaching out and writing your review, and I'm sorry to hear that you've had this issue. If you wish to fully uninstall the Product Reviews app, there is a button within the app that says "Uninstall snippet from theme"—you will want to press this, as then the snippet of code installed within your theme will be removed.

If you have already removed the app from your store, I would recommend installing it again so you can uninstall the app and its snippets first before deleting the app completely. -Victor, Shopify Support

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