Product Reviews , 1,742 reviews

Overall rating
Counts per rating level
  • 61% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 15% of ratings are 1 stars
July 20, 2022

Won’t give me the money I earned through the website. They’re literally holding it hostage. It’s been almost 3 months. Do they expect only company’s to be able to use this app? They’re asking me for financial statements for the company while I only have my personal bank as a starter. I don’t have a house so I can’t give lease papers I don’t have my name on utilities. Why else would I be trying to make something of myself on this website. Shopify expects you to be a functioning adult to use their shit. No Im using your shit because I need help with life lol. Give me my money. I can only give as much as I can. I advise only use this service if you have your own house lol.
New Zealand
Time spent using app: 5 months
Shopify replied August 6, 2022

Hi, there. Thank you for reaching out to us. It appears you are experiencing an issue unrelated to Product Reviews. For further assistance and insight into your situation, I encourage you to connect with our Support team directly at this link: -Olivia, Shopify Support

June 24, 2022

Customers could leave reviews, but the actual comments of the reviews would not show up, would just show a 1 next to the stars at the bottom. Contacted support never heard back.

Delamere Design
United States
Time spent using app: 2 months
Shopify replied July 15, 2022

Hi, there. Thank you for connecting with us and letting us know. This certainly sounds like a glitch, and one we can help you fix. I understand you have already reached out to our Support team, so I encourage you to connect with us via live chat ( to get the support you need.

This way we can look into your original ticket, and offer you an immediate update. -Olivia, Shopify Support

June 23, 2022

If I could give it less than 1 star I would. It looked so promising. but just didn't work and added code to the bottom of pages where reviews were left. Then i deleted the app and the reviews disappeared, but the "write a review" prompt is still there. NO ONE is helping they all just blame everyone else. Worst customer service ever.

New Zealand
Time spent using app: 18 days
Shopify replied July 15, 2022

Hey, there. Thank you for reaching out and bringing this to our attention. While we understand that you've already uninstalled the app, the function to "write a review" is still appearing on your store. Did you get a chance to remove the code that was added to the bottom of your theme?

To resolve this, you simply need to remove the custom coding that was added to your theme. If you don't remember where the code was added, then you can reference our installation guide ( to locate the file. From there, you can delete the code or roll back to an older version of the theme file (

If you need further assistance with this, then we'd be happy to assist you through live chat, email, or callback. To create a support request, please visit the Shopify Help Center ( and log into your account. Cheers. -Elias, Shopify Support

June 22, 2022

Rate dringend ab! Nach Deinstallation (es gibt mittlerweile wesentlich bessere Apps auch for free) bleiben Code Reste stehen und sind weiterhin sichtbar - aber eben nicht mehr ohne großen Aufwand zu entfernen. Sehr ärgerlich!!

Time spent using app: Over 1 year
June 18, 2022

pessimo, instalei e agora não da mais pra desisntalar, muito fraco e não atende as necessidades da loja e não da pra adicionar fotos

Casa e descontos
Time spent using app: 2 months
June 17, 2022

The product seems to be glitchy. It will show the number of stars associated with the review near the product, but when clicking on the link to see the review it says "no reviews yet" rather than showing the review. Please help!

Conscious Power Solutions
United States
Time spent using app: 3 days
Shopify replied July 15, 2022

Hey, there. Thank you for bringing this to our attention. We understand how important it is for the reviews to be displayed properly, and we've got a step-by-step guide to help with installing Product Reviews based on the theme you're using - that's right over here:

If you need further assistance with Product Reviews, then we'd be happy to assist you through live chat, email, or callback as well. Please visit the Shopify Help Center ( and log into your account to create a support request. Thanks! -Elias, Shopify Support

Edited June 14, 2022

It stopped working. I was able to access you up until about two weeks ago. Now I get an error code: Your browser needs to authenticate Product Reviews Your browser requires apps like Product Reviews to ask you for access to cookies before Shopify can open it for you. I see some else is having the same problem.

David's Garden Seeds®
United States
Time spent using app: 6 months
Shopify replied July 8, 2022

Hi, there. Thank you for letting us know that you're having trouble accessing the app. Please try updating your browser, clearing your browser's cache and cookies, and make sure that you're not trying to access the app in incognito mode. If you are still experiencing this issue after trying these things, please contact our Support team and they'd be happy to help you troubleshoot further: Thank you! - Brie, Shopify Support

June 9, 2022

He intentado instalar la aplicacion en varias ocasiones y me dice sale error 404. ¿me pueden apoyar en su instalación de favor?

Tienda Súper Natural
Time spent using app: 9 days
June 7, 2022

This app worked great for a while, but now it has stopped working. Technical support says the issue is at my end - not the case. I can't access the settings or export saved reviews to import to a new product reviews app. Have given up on this one.

Newton Espresso
New Zealand
Time spent using app: 9 months
Shopify replied June 27, 2022

Thank you for writing your review and I am sorry to hear that you've had this issue with the Product Reviews app. This error can occur when the Product Reviews app is unable to access your browser's cookies, which is needs to in order to operate correctly.

This means the app will not work if you are accessing your store in a private or Incognito window, or if you have cookies disabled in your browser. I'd recommend checking your browser's settings to make sure they are enabled and to make sure it is up-to-date to the latest version.

If the issue persists, I would encourage you to reach out to us again so further troubleshooting can be done. Our support team can be contacted here: -Victor, Shopify Support

June 5, 2022

It used to work well but not anymore. New reviews simply don't show off! I expect problems to be fixed ASAP! Reviews are key for an online shop. Shopify please do something, we pay for your service and this is not cheap.

Ascender Cycling Club
Time spent using app: 8 months
Shopify replied June 23, 2022

Thank you for writing your review and for letting us know about this issue. I would recommend contacting our support team directly so we can take a closer look at this problem and help you troubleshoot the issue. Our team can be reached at any time here: -Victor, Shopify Support