Downloaded the template. Made our export look like the template. Even created entirely new dates so every field matched the template. About 100 of our 500 reviews imported and the rest had error messages. Emailed support. Support told me my date fields didn't match template. How could that be? I literally copied and pasted the template date into my spreadsheet... I have spent more time troubleshooting than I feel this app and the support I've received are worth. Two stars for SOME of the reviews uploading.
Hi, there! I'm sorry to hear that you're experiencing this error. I'd like to look into this further and make sure we can get all of your product reviews properly imported for you. I'll send you an email shortly and we can investigate this together. - Brie, Shopify Support
The Airgami™ Respirator
I tried to get this running and it wouldn't load. Filed a report about it and I believe Shopify recommended I delete associated browser cookies. Tried a second time and was able to get it loaded after I cleared my cookies. As for running it, still no joy. Another report submitted. Then I tried loading and configuring it on Firefox and that went OK.
I'm sorry to hear that you had difficulties getting the Product Reviews app to work, but I'm glad to hear that it sounds like you got the app working when using Firefox. Incase you're still experiencing issues, I will send an email to you shortly where you can notify me if this is the case, and I'd be happy to investigate this for you. Thank you for providing your feedback to us. -Victor, Shopify Support
Hands of Grace Hair Care
i'm sure this app works great. but i would never know because it was so difficult to install. i keep getting an error when trying to add the snippet..i'll try a different app that is easier to install
Thanks for taking the time to leave your review, and I'm sorry to hear that you've been having difficulties adding the code snippet to your theme. I'd love to offer some guidance with the installation process, so I'm going to be following up with you directly via email shortly. If you would still like to use the Product Reviews app, simply respond to my email and we can carry on there! - Julie, Shopify Support
Trying to import reviews on my shopify store, following the exact format of the csv file and it simply doesn't work. having the same error "cannot find the product "".
Hey, there. Sorry to hear you're having trouble importing your reviews - I'd be happy to give you a hand with this. I'll send you an email shortly and we can take a look at it together. Speak soon! - Brie, Shopify Support
i am not thinking highly of it at the moment. i can't find information on it about how i request reviews from my customers
Hi, there. A review request isn't built into this app, however you can set that up a variety of different ways. One way is through editing your order confirmation email so that it includes a written request for the customer to leave a review. Another option is to use an email marketing app to create a new automated email that is sent out post-purchase, making that same request.
The most popular option is to use this product reviews add on app: https://bit.ly/30iEP21. This is designed to work with the Shopify Product Reviews app, and allows you to automatically send emails to your customers requesting reviews of their recent purchase. If you need help with any of the above options, feel free to reach out to our support any time: https://help.shopify.com/en/questions. Cheers! - Brie, Shopify Support
I am using the Supply theme and somehow when in mobile view, I cannot see the full review. For example, if the review says Great taste, the mobile view only shows eat taste. Everything works fine on desktop view. Would love some help to get this fixed!
Hello! Thanks for taking the time to reach out here. This is something that our Theme support should be able to resolve for you - if you haven't already, please reach out to our support team and they can have this sent up to the correct team for you: https://help.shopify.com/en/questions. Cheers. - Brie, Shopify Support
Unable to use with this app Safari. This app worked for a few days, then I had to clear my cache and history before using it, then that stopped working, tried deleting and reinstalling and that didn't work.
Gave 2 stars because customer service was great but they were still unable to help with the problem. So I'm still unable to have a review app in my shop unless I want to download another browser, other than the one I use all the time. Just doesn't make sense to use different browsers for different tasks on the same computer, and I am not switching browsers just to get an app to work.
Blak Yue Candle Co.
Adding the code into my theme was too difficult. I'm not technology illiterate either so I can only imagine someone twice my age trying to do this. I couldn't figure out how to add the stars to my product pages. Make this process simpler.
TKaye Scribes Co
The app is overall good. The wonderful theme specialist coded this app to my theme. However, it's sits able my purchase button. It's no way to remove it.
So, I'm going to try and find another review app to use.
Eu realmente gostaria que fosse fácil como diz a descrição.
Instalei e segui os passos descritos. Não consegui configurar, e ao desinstalar esses códigos simplesmente desconfiguraram minha loja.
Minha experiencia não foi boa, espero que outras pessoas tenham mais sorte