This app was good all until it starting glitching. Every time I try to access the reviews it brings me to a page that says "404 Error". Very frustrating as someone left a fake review that we can't even remove.
Thank you for writing your review and for letting us know about this issue. I would first recommend trying to load the app in another browser, or via another device, to see if the problem is present there as well. If not, then it's likely browser related can be easily resolved with a clear of your browser's cache.
If it's present when you view the app in other browsers and devices, then there's likely an issue with the app and further troubleshooting will be required. I would recommend contacting our support team for further assistance as they will be able to authenticate you on your store and take a closer look: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Images cannot be added to reviews. App goes nicely with the theme but I need something where people can add photos and videos preferably.
Hey, there. Thank you for taking the time and sharing this suggestion. We can see how being able to add images or videos can be beneficial for some of our merchants and customers, and we'd be happy so share this feedback with our development team.
If you'd like to have images and videos added to the reviews, then you can consider using Loox Product Reviews & Photos (https://bit.ly/3pKJojs) for the time being. Cheers! -Elias, Shopify Support
I have been using this app for years and it's been perfect, but recently I've been getting the 404 page so I can't manage or reply to customer comments. I cleared the browser history/cookies etc and the problem is persisting.
Hey, there. Thank you for taking the time to leave this review, we appreciate you bringing this to our attention. We were not able to replicate this issue through regular usage or re-installation. Does the issue persist for you after re-installing our app?
If the issue continues to persist, then we'll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify app store, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3gqKnPt) and log in to your account to create a support request. Thank you. -Marty, Shopify Support
Error 404. the app work correctly fex days, but no now. Why? How to accept cookies of app if i can't open the app?
Hey, there. Thank you for bringing this to our attention. We weren't able to replicate the issue on our end. Could you see if clearing your browser's cookies and cache (https://bit.ly/3lOnjN5) can resolve the issue?
If the issue persists, then we will need to access your account in order to take a closer look at the issue. Please get in touch with our Support team by visiting the Shopify Help Center (https://bit.ly/3gqKnPt). Cheers! -Elias, Shopify Support
Created by Chane
I keep getting an error 404 after trying to authenticate the app for my store. Quite frustrating because I’ve cleared my cache and allowed cookies
It's ok. The stars are confusing... for example on a 4 star review there are 4 stars one color and 1 star another. Hard to tell if it's one star rated or 4 star review because many people won't read. Also it would be great to hide the review rating if there is no review of the product. It just makes people wonder why there is no review.
Hey, there. Thank you for taking the time and sharing this detailed review. If you'd like to change the star icon color, we've got a guide that can help you with that over here: https://bit.ly/2TYKeM5. You can also hide or unpublish a review rating by managing the reviews, we've got a guide to help you with that as well: https://bit.ly/3yV9RvO.
If you need any help with either of these processes, our Support team would be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2Vt7Et5) and log in to your account to start a support request. Cheers! -Elias, Shopify Support
Lini et Moi
Ahhh this app is in general ok and works also ok but there are two major points which: 1. If there is no review - the stars review on the product page shows 5 empty stars! This is a no go! Potential customers can get this wrong and thing the article has 0 stars! Thats a usability no go. Solution: if there is no review just post a test: "write a review" - or show nothing! 2. The loading delay is quite huge on all pages meaning for example if you enter a product page the stars review need about 1-2 seconds to load completely so the site loaded ready and then.. after 1-2 seconds the review stars are loaded and the site "jumps" as the block needs some space. this can and should be prevented by a better implementation or a loading icon.
Thank you for reaching out and providing us with this feedback via your review; it's greatly appreciated. I can certainly see why having the reviews load faster and not show five empty stars when there are no reviews would be helpful.
Feedback from merchants plays a big part in how Shopify's apps and platform develop over time, and I will be sure to pass your comments onto our development team. If you are looking for an alternative solution that may suit you better, there are a number of third-party reviews apps on the Shopify App Store that you can consider: https://bit.ly/3w4Wlog. -Victor, Shopify Support
BUT THAT CHICKEN
This app is impossible to uninstall. I've uninstalled it and it still allows customers to leave reviews.
Thank you for sharing your review. To completely uninstall the Product Reviews app, you will need to remove any code that you had originally entered during the installation process. The code snippets that you need to delete can be found in our Product Reviews guide in the Shopify Help Center here: https://bit.ly/3fJ6n7H.
If you need any assistance removing code, then I suggest contacting Shopify Support directly. You can get in touch here: https://bit.ly/3cJkx8V.
I hope this clears things up, and thanks again for your feedback! - Julie, Shopify Support
Herbalist Infusions Véritables Bio
How to delete the Product Reviews part in all the products pages?
See in : https://herbalist-infusions.com/collections/offres-speciales/products/le-colis-des-amis Thanks
Hi, there! Thanks for leaving your feedback here. When visiting the link in your review, i'm not seeing the Product Reviews app appearing anywhere on the page. Hopefully this means you've been able to figure this out but if not, don't hesitate to reach out to our support team directly for help: https://bit.ly/3cJkx8V. -Oliver, Shopify Support
American Food Market
What drives me really crazy with this app is that it places ld+json tags (Structured data) in your code (needed for rich snippets in Google) and that this app is doing it wrong. This kills all rich snippets in Google. Especially if you already have set up structured data the right way in your theme.
And you have no chance for disabling that or getting along with it... If I don't find a solution for fixing this behavior I will remove this app and lower my rating to 1 star here. Another disadvantage: The app is only in English available and it's not possible to translate this app with Shopify's native multi language feature (although this app is also developed by Shopify... lol).
Thank you for the feedback and sorry to hear that you've had this issue with the app. While the app won't natively translate, it does allow you to edit wording and language from within the app settings. Please feel free to reach out to us directly, If you'd like further support in trying to resolve this issue: https://bit.ly/2AWw5VA. -Oliver, Shopify Support