Product Reviews

Allow customers to leave product reviews on your store

Shopify app insights
  • Popular with businesses in the United States

Price: Free

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Product Reviews by Shopify

Reviews

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 62% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 8% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 14% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 131 reviews

Death Owl Customs

Location Canada
Time spent using app 23 minutes

the app lets you share your site reviews on Facebook and Twitter but not on Instagram... why not? Instagram is the most popular one.

Y&M Home Creations

Location Netherlands
Time spent using app About 1 month

Op zich is het een prima app maar het zou mooi zijn als je eerst de geschreven reviews ziet en dan pas de optie schrijf je review. Nu moet de klant een heel stuk naar beneden scrollen om uberhaupt de reviews te kunnen lezen. Dat willen ze vaak niet! Moet in 1 oogslag te zien zijn. Opmaak van de app mag ook wel wat professioneler. Veel te grote lettertype! En veel te veel ruimte om een review te schrijven en de geschreven reviews zijn daarin tegen hele kleine lettertype en vallen daardoor helemaal weg!

Jolyn Home

Location Singapore
Time spent using app About 2 years

As this point of time, the jQuery used is 1.12.4 instead of jQuery 3.6.1. URL: https://productreviews.shopifycdn.com/assets/v4/spr-0e683603bfa450170bff33e7fbad64e7dfe9585e1caeb951bbe283e5a2306523.js Support said that they are unable to edit or update this url (https://productreviews.shopifycdn.com/assets/v4/spr-0e683603bfa450170bff33e7fbad64e7dfe9585e1caeb951bbe283e5a2306523.js) to revise/patch the jQuery version. It seems that the jQuery version of an application in use includes medium risk vulnerabilities that should be reviewed and addressed.

JODI MELISSA

Location United States
Time spent using app Over 1 year

Great for a beginner or new store, but way too basic once you begin to get decent sales. Biggest issue is not automated email requests. You have to manually ask customers to review your product. The second issue is the way the reviews display on the product page. You have to click the + button to see the reviews. To write a new review, you have to educate your customer and manually send them a link to find the product they bought and then they have to click on the + that is hidden at the bottom of the page. Way too much of a drag and multi-step process for customers to be willing to go through. The positive is that it is easy to export reviews to another app. I've used Yotpo and JudgeMe since and love both.

Nine Mile Clothing

Location United Kingdom
Time spent using app Over 3 years

I have changed themes and it no longer works. Tried to speak to customer service but they didn't know how to fix the issue. Please can someone help me.

Developer reply

November 11, 2022

Hi there, Nile Mile Clothing. Thanks so much for taking the time to leave us a review for Product Reviews. I'm sorry to hear about your issues since changing your theme. We'd love another chance to help you get this resolved. I recommend that you reach out to our Live Team using this link (https://bit.ly/2AWw5VA) so you can get some assistance with resolving this. I recommend going the route of an email or a callback, that way you can request screenshots for instructions via email, or step-by-step instructions via a callback. -Imogen, Shopify Support

Water eStore Canada

Location Canada
Time spent using app Over 6 years

Great app.....except why oh why is there no provision to setup automated reviews request email. I huge oversight! Please fix.

Developer reply

November 2, 2022

Thank you for your review - I can definitely understand how useful this would be to have in the app! I'll be sure to pass that on to our developers for you, for them to consider in any future app updates. In the meantime, you can set this up using a variety of other methods that you can read about here: https://bit.ly/3frlRBj. Cheers! - Brie, Shopify Support

Glückskind

Location Germany
Time spent using app Almost 2 years

it works fine with very basic settings. I exported (without any problems) all my reviews of my shop www.glueckskind-shop.at and then imported to a more commonly used app by a 3rd party with much more settings. happy now. Agnes from Glückskind

Developer reply

September 2, 2022

Hey, Agnes! Thanks for taking the time to leave a review. I'm glad to hear you've found a third party app that works for you! If you ever decide to use the Shopify Product Reviews app again, we'd love to help out with any support you need. Feel free to contact our Support team any time. Take care! - Brie, Shopify Support

Infinite1 Brand

Location United States
Time spent using app Almost 2 years

I liked it when it worked properly. Now, reviews are there even when the review is deleted and it says "no reviews" on the product page.

Developer reply

August 18, 2022

Hey, there. Thanks so much for taking the time to leave us a review for Product Reviews. I'm sorry to hear that the app isn't working for you as expected. Based on what you've described here, it sounds like you'll need some help from our Live Team to have this resolved. Please, use this link (https://bit.ly/2AWw5VA) to reach out to the team so they can take a closer look into these issues, and help find a resolution. -Imogen, Shopify Support

PLOMERIA UNIVERSAL

Location Mexico
Time spent using app 6 months

I tried to fix the issue that on the desktop version the review appears on one side of the screen by deleting and downloading it again but it doesn't work. Can this be fixed?

Developer reply

August 6, 2022

Thank you for reaching out and bringing this to our attention. The position of the reviews may depend on the theme you're using as well as where the snippet of coding for Product Reviews is placed. If you had to paste the code manually (https://bit.ly/3ecl3g2), then you can try shifting the placement to see if that helps resolve the issue.

If your theme came included with the snippet for Product Reviews installed or you need further assistance with fixing the placement on your theme, then we'd be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support

China Watch · Shop

Location China
Time spent using app 18 days

官方app值得拥有?手机端不显示,哎,咋办,need help,评论还需要100个字符,醉了醉了,不好用啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊啊,啊啊啊啊啊啊啊啊嗷嗷嗷AA

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