BOLD Upsell AI Powered Upsells

App worked good for a while. Then I get this automatic email that my product has been deleted. This has happend a total of 5 times in the past 8 months or so. Last time it happened 2 days ago and the most recent was just today. It's getting out of hand and customer service doesn't do a thing about it. Each time I contact customer service and they first say they have no idea why its happening and then they cap it off with "we'll look into it". It's frustrating when you don't do anything to the product and the app deletes the upsell itself and you lose all the revenue. Not to mention the app notifies you about 24 hours after it deleted the upsell product. I've been a long time user but enough is enough. There's plenty of other cheaper upsell apps out there. I would consider everyone try their options elsewhere before trying this.

THEY DO NOT RESPOND TO HELP THE APP DOES NOT WORK DO NOT WASTE YOUR TIME. I have been asking for help for ages

WORST CUSTOMER SERVICE EVER !!!!!!!! they use some call center who knows nothing about the app and they don't even advise you in any way. it's a pity for such a famous app.

This app is a total fraud. When i installed they gave me customer service in my countries standard timings. the moment i was on boarded they were gone. i had problems and reached out to them multiple times but they were too inefficient and did not care to solve customer grievances. Their app features dont work and they will charge you for no reason. they will reply to you and ask for money after the trial is over to give you support. Worst app. fake app. dont install.

NOT WORKING :((
Both bundles and Upsell apps are not working and after weeks its still not solved. I feel like ive waisted precious time and money i should i have gained with other apps.
Very unhappy customer

This app is so dumb! Probably a first grade wrote this app. The list of collections has limitations on how many it can show so if you have lots of collections, you can forget about picking. The list stopped somewhere in the middle of the B's collection...have long ways to go! Support told me that they will put in a request for future enhancements. Are you kidding me??? Future enhancements when the app is broken?? OMG!!!

Please don't get involved with Bold. I have no choice because I have a custom business that I started over 7 years ago and Product Options was the only customizer available at the time. They have yet to get this Upsell/Discount to work, and every time I make contact with them it's a different answer. I have no idea right now what's going on with my site. And it's not likely I'm going to get an answer. Avoid them. UPDATE - after hours with support, they were unable to get the apps to work for even the simplest of discounts with customization. AVOID THEM.

Froze checkout on my store for a whole day until I noticed, maybe lost $1,000 in sales. Deactivated the app and a few days later I noticed my check out not working again, finally deleted and check out now working again. Tech support is useless. Install at your own risk.

poor support! charge the service and do not comply. they charged me 3 invoices on the card and sent only 500 upsell messages. I recommend giving up the app.
I regretted

TL;DR; If you plan to ever make updates to your products, this app will break and you'll have to start from scratch.

I've only had the app for about a month and twice in this time period, my product upsells have randomly stopped working. I've had to reach out to support twice now and I feel like I have to constantly police the app to make sure it works. In many cases, I've made no updates to the products, but been accused of doing so (including in the response to this review). and told that's why the app has broken.

Quite frankly though, even if I made changes to product descriptions or pricing, that's not a good reason for the app to break.

This means that the app is not dynamic, which is super surprising to me. What if someone needs to mass update pricing? Shopify allows users to mass update products via CSVs for a reason - because it's required by many of their users. A premium paid app should support this functionality. There is a reason Shopify set it up so that the handle is treated as a unique identifier... so that users can make updates to products without things breaking.

Also, if you have a lot of unique upsells (we have 50+), it's super time consuming to set up the upsells. You have to collapse and uncollapse fields to set up triggers, and the search function for filtering is very unreliable. Lots of unnecessary UI design on the backend that slows things down for the user.

All-in-all there is much work to be done on this product. I'm not sure how it has such good ratings?

If you're only planning to use this product for 10 or fewer products, it's probably ok though.